1. New York Army National Guard Organizational Self-Assessment Workshop Mr. Edwin Perez ARNG G5 Business Transformation Office Day 36-8 April 2015

2. New York Army National Guard

3. Workforce Focus 5.1 – Workforce Environment – 5.1a Workforce Capability and Capacity – 5.1b Workforce Climate 5.2 – Workforce Engagement – 5.2a Workforce Engagement and Performance – 5.2b Workforce and Leader Development New York Army National Guard

4. 5.1 Workforce Environment Workforce capability and capacity Workforce support New York Army National Guard

5. 5.2 Workforce Engagement High performance work Workforce engagement and performance Factors in workforce engagement Factors inhibiting engagement Compensation and recognition Workforce development needs Learning and development needs Customer contact training Knowledge transfer Learning and development effectiveness New York Army National Guard

6. 6 Table 1 5.1a(2) New Workforce Members Skinny Narrative Deployment Integration Evaluation & learning When and Why Develop process Determine Score Table 2 5.1b(1) Workforce Climate Skinny Narrative Deployment Integration Evaluation & learning When and Why Develop process Determine Score Table 3 5.2a(3) Workforce Engagement Skinny Narrative Deployment Integration Evaluation & learning When and Why Develop process Determine Score Table 4 5.2b(1) Workforce & Leader Development Skinny Narrative Deployment Integration Evaluation & learning When and Why Develop process Determine Score New York Army National Guard

8. 7.3 Workforce Focused Results Workforce results factors Workforce capacity and capability Workforce engagement New York Army National Guard

9. Questions? New York Army National Guard

11. Operations Focus 6.1 – Work Processes – 6.1a Product and Process Requirements – 6.1b Process Management – 6.1c Innovation Management 6.2 – Operational Effectiveness – 6.2a Process Efficiency and Effectiveness – 6.2b Supply-Chain Management – 6.2c Safety and Emergency Preparedness New York Army National Guard

12. 6.1 Work Processes Work process design Work process requirements Key product-related and business processes In-process measures Key support processes Process performance Process improvement New York Army National Guard

13. 6.2 Operational Effectiveness Cost control Supply-chain management Workplace safety Emergency preparedness Innovation management New York Army National Guard

14. 14 Table 1 6.1a (2) Product & Process Design Skinny Narrative Deployment Integration Evaluation & learning When and Why Develop process Determine Score Table 2 6.1b(3) Product and Process Improvement Skinny Narrative Deployment Integration Evaluation & learning When and Why Develop process Determine Score Table 3 6.2a,b Cost Control/Supply Chain MGT Skinny Narrative Deployment Integration Evaluation & learning When and Why Develop process Determine Score Table 4 6.2c Safety & Emergency Preparedness Skinny Narrative Deployment Integration Evaluation & learning When and Why Develop process Determine Score New York Army National Guard

15. New York Army National Guard

16. 7.1 Product and Process Results Measures of product performance Product performance and customer indicators Process effectiveness and efficiency measures Measure of organizational and operational performance New York Army National Guard

17. Questions? New York Army National Guard

18. PERFORMANCE RESULTS Meaningful Comparisons Trends Presentation Narrative BASIC LEVEL New York Army National Guard

19. PERFORMANCE RESULTS GOOD Fig.7.1-1 This chart reflects our performance against our key competitor in our ability to man our force. (Key work process)

20. PERFORMANCE RESULTS GOOD Fig. 7.2-1: The chart reflects the organization’s levels of Customer Satisfaction compared its closest competitor. Results are reflected from quarterly surveys received from our State Customer.

21. PERFORMANCE RESULTS What’s wrong with this chart?

22. PERFORMANCE RESULTS Performance: No comparison Trends: No trend

23. PERFORMANCE RESULTS Segmented appropriately Specific to key processes OVERALL LEVEL New York Army National Guard

24. Review New York Army National Guard

25. 25 New York Army National Guard Review of Expectations