1. ResNet Information Technology Hiring Good People Sean A. Thomas Academic Systems Administrator Embry-Riddle Aeronautical University

2. ResNet Information Technology Our Challenges We all need a good staff We all need a good staff We rely on students to fill vital roles We rely on students to fill vital roles Hiring people is time consuming! Hiring people is time consuming! Students’ skills are developed… Students’ skills are developed… … but the resume doesn’t always show that … but the resume doesn’t always show that

3. ResNet Information Technology What are we to do? We need to hire the “Good People” We need to hire the “Good People” We don’t have much time in our busy schedules We don’t have much time in our busy schedules How do we decide who to hire? How do we decide who to hire?

4. ResNet Information Technology What are “Good People?” Defining Good People Defining Good People What do your people do? What do your people do? What areas of expertise do you need? What areas of expertise do you need? How much supervision will they have? How much supervision will they have? How many do you need? How many do you need? Define the “Ideal Person” Define the “Ideal Person” This is what we want for the job… This is what we want for the job…

5. ResNet Information Technology So you know What you want… Now … WHO do you want? Selection Criteria Selection Criteria Experience, Training, Coursework, etc. Experience, Training, Coursework, etc. Student Employment Assignment Student Employment Assignment Selection Techniques Selection Techniques Resumes Resumes Interviews Interviews Student Employment Office Student Employment Office

6. ResNet Information Technology Weeding through Applications and Resumes – The 1 st step Applications and Resumes – The 1 st step Basic information Basic information Name, Year, Major, Minor, Citizenship Name, Year, Major, Minor, Citizenship Experience Experience Past Jobs, High School, Interests Past Jobs, High School, Interests Enables us to sort applicants Enables us to sort applicants Immediately reject some Immediately reject some Follow up with strong candidates Follow up with strong candidates

7. ResNet Information Technology The Next Step First Contact First Contact E-mail / Phone contact E-mail / Phone contact Getting a feel for the candidate Getting a feel for the candidate Letting the candidate learn more about you Letting the candidate learn more about you More Weeding… More Weeding… Spend a little time now to save time later Spend a little time now to save time later

8. ResNet Information Technology Interview If you can, Interview your candidates If you can, Interview your candidates Not always possible, but a great idea Not always possible, but a great idea Face to Face leads to better feel for candidate Face to Face leads to better feel for candidate Allows you to see reactions to questions Allows you to see reactions to questions Puts candidate “on-the-spot” Puts candidate “on-the-spot” Phone vs. In-Person Phone vs. In-Person Pros and cons? Pros and cons?

9. ResNet Information Technology Type of Interview Discussion Discussion Tell me about you Tell me about you Technical Technical Tell me how to do this Tell me how to do this Practical Practical Show me how to do this Show me how to do this

10. ResNet Information Technology The ERAU ResNet Interview Primarily Technical Primarily Technical With Behavior, Personality & Customer Service With Behavior, Personality & Customer Service

11. ResNet Information Technology Pop Quiz Show me that you really know the stuff Show me that you really know the stuff Hardware Identification Hardware Identification

12. ResNet Information Technology Pop Quiz (cont.) Interview questions Interview questions Technology Discussion Technology Discussion Open Source, Linux, SSH Open Source, Linux, SSH Switch vs. Router, Mosaic, SCSI/IDE/SATA Switch vs. Router, Mosaic, SCSI/IDE/SATA Troubleshooting Troubleshooting Common Scenarios Common Scenarios Issues specific to us Issues specific to us Brain Function Question: Brain Function Question: Why are Manhole Covers Round? Why are Manhole Covers Round?

13. ResNet Information Technology Now What? We have weeded through the resumes We have weeded through the resumes We have made first contact We have made first contact We have interviewed the prospects We have interviewed the prospects Now we Hire…. Right? Now we Hire…. Right? Wrong! Wrong! … Maybe … … Maybe …

14. ResNet Information Technology Potential Issues Unfortunately, we might not be able to just hire anyone that meets the ideal Unfortunately, we might not be able to just hire anyone that meets the ideal HR / Student Employment HR / Student Employment Citizenship Requirements Citizenship Requirements Budget Budget Student Assignments Student Assignments Scheduling Scheduling

15. ResNet Information Technology Hire! Now we can hire the Best People! Now we can hire the Best People! And get ready to start the process again ;-) And get ready to start the process again ;-)

16. ResNet Information Technology Q & A Question? Question? Sean A. Thomas Academic Systems Administrator Embry-Riddle Aeronautical University thoma59d@erau.edu http://resnet.db.erau.edu/