1. IFA 11 th Global Conference on Ageing 28 th May – 1 st June 2012 Prague Presented by Christine Morka, General Manager Retirement & Ageing

2. Presentation Format Who is Brotherhood of St Laurence (BSL)? Background to ICT in Australia and involvement of older people Cybersafety What is BSL doing in this space? Learnings from our involvement.

3. Brotherhood of St Laurence Brotherhood of St Laurence (BSL) is a not for profit organisation Impacts of social isolation BSL’s Retirement and Ageing strategic plan BSL response to the National Broadband Network

4. Background to ICT in Australia and involvement of older people ICT provides expanding opportunities ABS 2011, a survey of household use on IT Use of IT by organisations, business and government

5. Cybersafety “While changes to law may increase cybersafety, the best safeguards lie in changes to policy and practice” Dr Helen Kimberley and Ms Bonnie Simons (2012).

6. Recommendations to ensure cybersafety: The rollout of NBN will increase the amount of information on line and on line only. Resources are needed to ensure all senior Australians have affordable access to the internet at home. Universal, affordable access to internet training and support needs to be provided in accordance with adult literacy principles. Australia needs a national policy on later life learning with increased resources Older Australians need to be integrally connected into the fabric of society through affordable social engagement opportunities with appropriate transport options Obligations should be placed on entities such as banks and utilities providers to protect customers from phishing practices. Cybersafety

7. What is BSL doing in this space? Forum – Making IT and Internet training a success for seniors: exploring best practice IT Training for Seniors – desktop computer and iPad Social Circle Website Virtual Seniors Village

8. IT Training for Seniors

9. Social Circle Website

11. Virtual Seniors Village BACKGROUND Healthy Ageing Social Isolation Virtual Seniors ‘Hub’

12. Virtual Seniors Village Proposed outcomes: Improved quality of life Reduced social isolation & loneliness Productivity gains Enhanced understanding

13. Learnings from our involvement Best practice in IT training Strategies for community organisations to ensure older people don’t get left behind What are the key messages for governments?