1. Conflict Management

2. Working together is not always easy.

3. Group Conflict Individual Conflict
Interpersonal conflict
Takes place when two individuals have opposite or different views about what should be done.
Intrapersonal conflict
Happens within an individual.
Refers to conflicts among group members.
Usually takes place during early stages of group development.

4. Conflict management
It is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently.
Conflicts in a business are a natural part of the workplace, it is important that there are people who understand conflicts and know how to resolve them.

5. Expectations Misunderstanding Attachment Poor communication
Why do conflicTs occur or take place ?
Expectations
Misunderstanding
Attachment
Poor communication
Different opinions
Trust Issues

6. METHODS OF HANDLING CONFLICTS

7. 3 methods of handling conflicts
1.Stimulating conflicts
2.Resolving Conflicts
3.Preventing conflicts

8. 1.STIMULATING CONFLICTS
It is important to have conflicts in an organisation.
It improves Group & Organizational Effectiveness.

9. Methods of stimulating conflicts
Encouraging competition
Communication
Open Policy

10. ENCOURAGING COMPETITION
When there is competition in an Organisation every employee comes up with their views which are different.One better than the other which helps the Organisation to grow and survive.
The employees are encouraged to work hard to get financial benefits such as incentives,bonus,etc.

11. ii.Communication
Boss said he is leaving this Company and he will let 1 employee who is hardworking take over his position
Informal  communication occurs through the grapevine, which is generally word-of-mouth communication.
Grapevine is commonly known as GOSSIP!

12. iii.OPEN POLICY
I need that high position..I have been in this company for more than 6 years
Open Policy of recruitment is followed by a few Organizations.
They allow new people with new & innovative ideas and techniques to join the organization.
As this news approaches the employees who are already working n the Organization they wil try and work harderso as to get promotion/promoted to a higher level.There will be competition between the old employees and the new employees which may develop several conflicts along the way.

13. Resolving Conflicts

14. Smoothing
Accommodating concerns of other people first rather than ones own concern.
Gives an opportunity to look at the situation
from a different angle
Focuses on the more important aspect the
rather than the least important ones.

15. Confrontation Allows you to get to the root cause of a conflict.
A manner of exchanging each others ideas
pleasantly and comfortably by listening and
taking each others ideas into account.
Achievement of understanding and change in
behavior.

16. Competing Competition operates a zero sum game, in
Which one side wins and the other loses.
Highly assertive personalities often fall back
On competition as a conflict management
strategy.
The competitive number works best in a
limited number of conflict, such as
emergency situations.
Business owners benefit from holding the
competitive strategy reserve for crises
situations and decisions that generate ill-
Will, such as pay cuts or layoffs.

17. Coordinating The conflicting parties should
come together and speak about
each others interests and ideas.
There should be mutual
understanding among one
another.

18. Problem Solving Under this the conflict is correctly defined.
Avoiding differences and resolving
them.
In order to solve a problem the
conflicting party should
communicate with one another.

19. 3.PREVENTING CONFLICTS
No one wins in a fight and you gain nothing out of it.
As they say “Prevention is better than cure”, thus a conflict must be prevented at its early stages as it snatches one’s mental peace and harmony.
Decisions related to conflicts should be dealt with immediately before matters get worse.

20. I.Reducing interdependence II.Option to appeal III.Job Rotation
Methods of PREVENTing conflicts
I.Reducing interdependence
II.Option to appeal
III.Job Rotation

21. I.Reducing Interdependence
These departments are interdependent and share scarce resources.This may lead to conflicts.Hence conflicts can reduced by cutting down interdependence.
Each Department should be made self sufficient in the use of resources which will make all departments independent and avoid interferences.
A typical business organisation consists of the following main departments :
Production.
Research and Development
Purchasing.
Marketing
Human Resource Management.
Accounting and Finance.

22. II.Option to appeal
So,inorder to get to a solution and a common agreement the employees are given the option to appeal to higher authority.
The superior authority sorts out the problem and advises the conflicting parties and gets to one proper solution which both conflicting parties will obey and listen to.This way the employees including superiors cooperate with one another.
When employees fight in an Organization or a conflict takes place there are chances that they might not come to a common understanding or agreement.

23. III.Job Rotation
Job rotation is the management technique that assigns employees to different jobs and helps them to adapt to the changes. They are assigned different jobs.
Employees feel relaxed as they have to work in a new environment and not in the same old boring one.This leads to less conflicts in the workplace.

24. Thank You