1. Back to Basics: Optimizing Centricity EMR to Document Office Visits & Encounters Presented By Ortho Northeast Krista Bennett, MS, ATC/L Clinical Supervisor

2.  Orthopaedic Practice founded in 1962  12 locations throughout Northeast Indiana  27 Physicians  6 Anesthesiologists  25 Mid-Levels  14 PT/OT  Part ownership of an orthopaedic hospital and a surgery center.

3.  Understand the importance of key strategies to successfully customize the EMR to meet the needs of your practice  Learn how to make the EMR User Friendly  Discover the savings and rewards gained by customizing Centricity EMR

4.  Use Old Paper Forms as a Guide  Evaluate Current Workflows ◦ What Type of Information Do We Use Over and Over?  Define Roles of Physician and Staff  Define Current Obstacles  Choose Physician Champions

6.  Who does what?  What tasks can we shift?  What type of information do we use over & over? ◦ Injection protocols/Easy buttons ◦ Fracture care (casting application & materials) ◦ Surgery: special needs, surgery time

7.  Identify workflows and roles  ONE Physician Team ◦ Roomer (MA) ◦ POA (LPN/RN, MA, ATC) ◦ Front desk role ◦ Mid levels/Physicians ◦ Scribes?

9.  Training – physicians and staff  Time  Pushback – physicians and staff  Efficiency

10.  Choose Physician Champions ◦ Help provide feedback (both good & bad) ◦ Help improve forms ◦ Help create positive culture ◦ Be a cheerleader  Slowly bring on other providers

11.  What are the important things for your practice? ◦ Accurate records ◦ Physician demeanor ◦ Staff demeanor ◦ Patient happiness ◦ Time savings ◦ Money savings

12.  Block staff from moving on until crucial information is entered  Program data that stays consistent  Use Dynamic Lists  Give Staff Scripting  Pop Ups  Info Buttons/Videos

18.  If physicians are happy, WE are happy  What keeps the physician happy? ◦ Consistency ◦ Efficiency ◦ Full Exam Rooms ◦ Lowered costs

19.  Make it easy for staff to succeed and hard for them to fail.  Simplify training processes  Point them in the right direction  Involve staff in making positive changes ◦ IDEA program  Create a flexible culture where change is expected

20. Don’t Worry Be Happy Happy Patients Returning customers Revenue Happy Physicians Happy Staff/Managers

21.  Buttons that link ◦ External documents ◦ Training videos  One click Multiple functions  Check boxes For lengthy translation For repeated functions For patient education

22.  Reduced training time – Centricity EMR does the work for you  Decreased staff in medical records  Make it easy for staff and physicians  Increase patient throughput and patient satisfaction  Maximize Centricity!!

23.  Make MU common terminology within your practice  Create a culture of change  Take ME measures and see where it best fits into workflows ◦ Maintaining active med, allergy, problems list ◦ Clinical decision support tools

24. Krista Bennett kbennett@orthone.com