1. Internet and Telephony Kwan Hong Lee Jonathan Lin

2. Introduction zGoal yIntegrate telephone network and the Internet zMotivation yGreat potential in applications that make use of this integration

3. JTAPI Architecture

4. How does it work? zPBX Switch zTelephony Server zJTAPI

5. PBX Switch zLucent Generic 3 Switch zProvides telephony services ycall management, billing, call conferencing etc. zVery complicated stuff zCurrently three analog phones connected

6. Telephony Server zTelephony Services Module yProvides communication between applications and switch driver yRoutes messages and events zSwitch driver yTerminates CTI link and protocol ymap CTI protocol to TSAPI

7. Java Telephony API zTelephony application development made easier yobject oriented, reusable, cross platform zIntegrates telephony services with web applications yTelephony services can be controlled through the Internet yapplets

8. JTAPI Core & Extensions zjava.telephony zjava.telephony.callcontrol yplacing calls on hold, transferring telephone calls, and conferencing telephone calls yThis package also provides a more detailed state model of telephone calls zjava.telephony.callcenter yRouting, Automated Call Distribution (ACD), Predictive Calling, and associating application data with telephony objects zjava.telephony.media zjava.telephony.privatedata

9. TSAPI zVehicle that JTAPI uses to communicate with Telephony Services drivers zAPI that allows applications to control the PBX switch yto provide telephony services, call control services, call/device monitoring services, and query services

10. ASAI zCommunications interface that allows applications to access switch features and control switch calls zImplemented using Ethernet interface