1. Communication Skills Brought to you by: Tim Beer (Schools Volunteer Co-ordinator) & Hazel Monger (Student Representation Co-ordinator)

2. The aim of the session This session aims to enable participants to apply a range of interpersonal communication skills with confidence

3. Skills covered during this session Listening Skills Written Communication Skills Verbal Communication Skills Non-Verbal Communication Skills Problem Solving Teamwork

4. Learning Objectives By the end of this session you will be able to: Describe the cycle of communication Describe how language is used to communicate information Describe the importance of listening techniques Use body language that encourages communication Describe how using tone of voice is important in verbal communication

5. The ability to communicate clearly and effectively is crucial in everything we do. Communicating clearly and effectively is not always easy and the potential for misunderstandings is huge. This session will help you to develop your communication skills in a variety of ways- how you communicate using your body, your tone of voice as well as your language.

6. Communication originates from the Latin for “sharing”

7. Neocortex (intellectual brain) Reptilian Brain Limbic System (primitive) (emotions) The Importance of the Human Brain in Communication

8. Communication Cycle 2.Encodes message 3.Message received 4.Message is decoded 1.Sender has intention 5.Receiver responds

9. The 4 objectives of communication To be received To be understood To be accepted To get action

10. Time for a group exercise!

11. How do we use our bodies when communicating?

12. Tone of Voice

13. As percentages, how important are words spoken, tone of voice and body language in a face-to-face conversation?

14. Face-to-face Communication 7% words 55% body language 38% tone of voice

15. Summary Listening Skills Written Communication Skills Verbal Communication Skills Non-Verbal Communication Skills Problem Solving Teamwork

16. Thank you and goodbye!