2. Mactrad Hospitality Services www.mhospitalityservices.in 1 by Mactrad Hospitality Services Pioneers of Hospitality training in Jammu and Kashmir

3.  What is Your biggest asset?????  They are the ones who would ensure guest delight  Leading hotels spent nearly 7-8% of their revenue on employee training and development  Learned and skilled employees can increase your revenue by around 10 to 15%  In comparison an unskilled employee can be a source of nuance to the organization and can also result in loss of business Mactrad Hospitality Services2

4.  Internal Branding and organizational culture  Creating USP  Give your guests a reason to choose your hotel in comparison to that of others  Differentiate your hotel on the basis of price, product, people process Mactrad Hospitality Services3

5.  They are your biggest assets  If you make your employees happy by paying them fairly and recognizing them for their achievements, there is no doubt that they will want to be good ambassadors for your hotel.  When your employees go above-and-beyond their official duties to help out a guest that creates tremendous goodwill and can lead to repeat visits and recommendations Mactrad Hospitality Services4

6.  If an employee comes up with a good idea that will help generate more revenue or lower expenses for your hotel, recognize and reward that employee.  When employees know that they are appreciated, they will continue to work hard and look for ways to improve the hotel Mactrad Hospitality Services5

7.  Always meet or exceed expectations and you will have happy hotel guests. Mactrad Hospitality Services6

8.  If your employees are happy, they will be happy to talk positively about your hotel. In addition to relating positively to hotel guests they encounter, you never know when they will encourage a friend or family member to stay at your hotel.  Don’t ignore your employees.  They are your most valuable asset Mactrad Hospitality Services7

9.  You might be surprised how big a difference it can make if your hotel goes from a 2-star rating to a 3-star rating in a popular hotel rating service.  If you achieve a higher star level, more people will want to stay at your hotel and you probably can raise your daily room rates based on your higher ranking Mactrad Hospitality Services8

10.  In a similar vein, doing an energy audit can identify areas where you are overspending. Check everything that uses electricity, gas or other fuel . You will see where you are spending the most money and can make adjustments to lower your overall expenses Mactrad Hospitality Services9

11.  Work on creating customer experiences that will remain entrenched in minds for ever Mactrad Hospitality Services10