1. 1 IT Governance 2006 Strategy/Business Case Presentation Consumer Services Department

2. 2 Electronic Document Management System (EDMS) Consumer Services Department Electronic Document Management System (EDMS) Why Should This Business Case be Funded? – Funding of the CSEOS achieves the following County Goal/Strategies: ES1 Enable County Departments and their service partners to deliver quality customer service ED4 Create a more business friendly environment in Miami-Dade County –Funding will result in: Increased Customer Service Paper reduction Adherence to CSD COOP plan

3. 3 Electronic Document Management System (EDMS) Consumer Services Department The Department handles over 30,000 paper files annually: –Storage costs –Security –No current ability to do simultaneous tasks Procurement of EDMS will able the CSD to: –Allows customers to access business licensing information –Allows CSD to track file status and whereabouts –Save storage costs –Virtually eliminate loss/misplacement of files –Extend CSD services to 24/7 –Interface with the CSD EOS database

4. 4 Business Case Costs Consumer Services Department Cost of the project is estimated at $100k and is anticipated to be funded from CORF and/or Code Enforcement Trust Fund Several other County Departments are seeking EDMS projects. Funding, procurement, and installation should be a collaborate effort.

5. 5 Consumer Services Enterprise Operations System (CSEOS) Consumer Services Department CSD Business Case: –Consumer Services Enterprise Operations System (CSEOS) Why Should This Business Case be Funded? – Funding of the CSEOS achieves the following County Goal/Strategies: ES1 Enable County Departments and their service partners to deliver quality customer service ED4 Create a more business friendly environment in Miami-Dade County –

6. 6 Consumer Services Enterprise Operations System (CSEOS) Consumer Services Department Funding will result in: Improved customer service Faster more accurate licensing Increase in customer response Sustainability (major databases have not been replaced in 18 years) Databases cannot be modified and do not meet the demands of the department Current system does not allow department sections to track the status/progress of licenses, inspections, collections, and legal action Databases do not “talk” to each other No mechanism for performance measurement The solution to the problem is to procure a business licensing system that incorporates case management, cashiering, inspections, etc. to meet the business needs of CSD’s customers.

7. 7 Business Case Costs Department Name The Project ( $895k) will be funded by CORF, Code Enforcement Trust Fund and CSD operating dollars FY 05/06 - $481k FY 06/07 - $234k FY 07/08 - $0k (maint. costs start in FY 08) FY 08-12 - $180k ($36k annually) $250k was awarded by Code Enforcement Trust Fund toward this project.