1. © 2008 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Website Changes How to identify and process

2. © 2008 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. REDESIGNS What is a Redesign? Redesign Process

3. What is a Redesign? All Products 1. Placeholder Redesign – Received content and design ideas for industry standard site 2. Changing Colors throughout Entire Site. 3. Changing Design Layout Items – i.e. Changing navigation location, header size, etc. 4. Changing over 75% of content/navigation/page names/metadata. XNPBWS/XNPFWS 5. Change Gallery Template XNRW5P 6. Site is 3 years or older – Subdomain appears in this format: http://www.realpages.com/sites/accountname 7. Widening the site to 990px/100% to fix browser. XNSCWS 8. Site is 3 years or older – Sub domain appears in this format: http://onsmartpages.com/accountname 9. If subdomain is http://onsmartpages.com/accountname, centering the site also constitutes a redesign. 10. Widening the site to 990px/100% to fix browser. Special Note – If over 75% of a site is changing, it’s a redesign.

4. Redesign Process Consultant 1)Consultant will open up a change record task in EFS for a redesign after all necessary documents for the redesign have been received. They will then assign the Change Record task to their respective queue. 2) In ifulfill, the consultant will create a new folder inside the Change Folder for the account and name the folder by the RPI for the change task. All supporting documents for the redesign (which should by saved by the RPI) will be uploaded inside this newly created folder. 3) After uploading all docs to IFF, the consultant will reassign the change task record to Malika Pen’s queue. Writer 4) The assigned writer will work the account, and upon completing the task, the writer will submit the Redesign Form to get the promise date and hours. 5) Using the redesign confirmation form for the hours and promise date, the writer will submit the redesign task in EFS to design. They also will place in the notes who the original consultant was for the task. In addition, they will notify the consultant of the promise date and time so that the consultant can update the advertiser. Proofing 6) Upon completion of proofing, the proofer will reassign the task to the consultant who initially opened the change record. Consultant 7) Consultant verifies that everything is correct and completes the Final QA/Fulfillment Review tasks and contacts the advertiser.

5. © 2008 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. How to Submit a Redesign in EFS

6. Submitting a Redesign in EFS Page 6 1. Submit the task in EFS by doing the following: a)With the change record task selected in EFS, hit Start Task b)Hit Update Task c)Select the Additional Task Info Tab and it should take you to a screen that looks like this:

7. Submitting a Redesign in EFS Page 7

8. © 2008 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Changes What is a Change, Long Change and Hot Change? Process for Handling Each

9. Changes What Is Considered To Be A LONG Change? All Products 1.Replacing ALL photos throughout 2.Forms that have more than 30 fields and were approved by a Design Mgr. 3. More than 1 PDF to create for the site 4. Menus with more than 20 items XNPBWS/XNPFWS 5. Changing widgets/widget location What Is Considered To Be Just A Change? Changing a portion of a text on a page or on multiple pages Adding text to the website Replacing photos on a page or multiple pages Adding photos on a page or multiple pages Changing out a photo in a header

10. What is a HOT Change? By definition, a hot change is one that involves any change to any piece of contact information on a website: 1. Business name 2. Phone Number (Phone, fax, etc) 3. Email Address 4. Address 5.Map Change How to Handle A Hot Change If an advertiser contacts you with a HOT CHANGE, you should personally handle this change along with any other changes provided. Steps for completion include the following: 1. Open a change record. 2. Put the information for the change on a change template. 3. Complete the HOT CHANGE form 4. Submit the actual change task to design by assigning a promise date and hours and completing the change facilitator task in EFS.

11. Change Process Consultant 1)Consultant will open up a change record task in EFS for a change after all necessary documents for the change have been received. They will then assign the Change Record task to their respective queue. 2) In ifulfill, the consultant will create a new folder inside the Change Folder for the account and name the folder by the RPI for the change task. All supporting documents for the change (which should by saved by the RPI) will be uploaded inside this newly created folder. 3) After uploading all docs to IFF, the consultant will submit the change task record to design. Proofing 4) Upon completion of proofing, the proofer will reassign the task to the consultant who initially opened the change record. Consultant 5) Consultant verifies that everything is correct and completes the Final QA/Fulfillment Review tasks and contacts the advertiser.

12. What Types of Changes go to Writing? Changing Page Names Adding New Pages Updating Meta Data Rewriting Content Writing New Content What type of template should be used? There are additional changes that constitute a redesign Redesign Template There are NO additional changes that constitute a redesign Change Template

13. © 2008 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. How to Complete the Change Template

14. Change Template Field Definitions The Account Name can be found in the EFS notes and in the live internal URL (realpagessites.com/account name, accountname.liveonatt.com, realpages.com/sites/accountname, onsmartpages.com/accountname, accountname.attwebsites.com). This is the only name that should be put in this section.

15. Change Template Field Definitions Root Process ID number that is automatically assigned by EFS when a new record is created. This number ensures that the Designer will work the correct EFS record if there happens to be more than one open. The Website Change Template is also saved as this number.

16. Change Template Field Definitions The CID is the number for the customer in EFS. It is a 10-digit number automatically assigned when the advertiser became a customer of ATTs.

17. Change Template Field Definitions Leave this section blank

18. Change Template Field Definitions Your Name = Ownership Please list your First and Last name, Phone # so that the designer can get in touch with you with any questions.

19. Change Template Field Definitions When you just can’t find the words to describe it, use this area to let the Designer know that you need to speak to them before they start working on the change request.

20. Change Template Field Definitions Yellow highlighting is used to differentiate instructions from text that should be copied and pasted into the website. This highlighted text allows you to “speak” to the Designers and Proofers about a particular item in the change template.

21. Change Template Field Definitions Designers and Proofers know that text with green highlighting should appear as a bulleted list.

22. Change Template Field Definitions Designers and Proofers know that text with blue highlighting used in a paragraph is the text that is changing. This lets the Proofer know that only the blue highlighted text changed so they do not need to spend extra time proofing the entire paragraph.

23. Change Template Field Definitions This section of the Website Change Template is dedicated to any changes that should take place on every page in the site. Examples of changes to appear on all pages: :: F.A.T.E. (firm name, address, telephone #, email address) :: New Page or Page Name Change – this will change the navigation on every page of the site. :: Header or Footer Changes – logos, images or text that appear at the top or bottom of every page.

24. Changes To Individual Pages :: The page name as it appears in the Global Navigation Use these individual page dividers to describe changes that only apply to a single page. :: List changes to individual pages in the same order that the pages are listed in site navigation. :: If the page content has significantly changed, then the meta data needs to change as well.

25. Changes To Individual Pages Example:

26. Other Important Points :: Spelling & Grammar - Designers copy and paste exactly what you put on these templates so take a minute to make sure spelling and grammar are correct. Sites that have to be declined by Proofers are a waste of everybody’s time. If a site is declined for a spelling error, you and the Designer who did the work are responsible because everyone is accountable for Spell Checking their documents. :: Make It Clear – as the person submitting the change request, you are the person responsible for making sure that everything contained in the Website Change Template makes sense to everyone in the process. If it doesn’t make sense to you, get clarification before submitting the change. Use highlighted instructions frequently rather than assuming that the next person will know what you're asking for. :: Text Changes – when you submit a request for text changes don’t waste time trying to explain what part of a sentence or paragraph needs to be replaced. Make the corrections to the sentence or paragraph yourself and then include both versions with instructions to replace the old text with the new text and highlight what changed using the blue highlight color. :: “Whatever you think is best” – when an advertiser or Sales Rep gives you these instructions you need to keep asking questions until you get specific answers. If you can’t get specific answers no matter what you try, note that in EFS comments and then create a change template based on what you think is best – do not pass those vague instructions along to the next person in the process. :: Be Specific – if you're referring to digital files in your instructions use file names rather than descriptions of the image.

27. © 2008 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Promise Dates and CR Codes for Changes

28. Promise date & Estimating Change Times Page 28 For promise date, enter the next day. For change times, use the chart below.

29. © 2008 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. How to Submit the Actual Change in EFS

30. Submitting a Change in EFS Page 30 1. Submit the task in EFS by doing the following: a)With the change record task selected in EFS, hit Start Task b)Hit Update Task c)Select the Additional Task Info Tab and it should take you to a screen that looks like this:

31. Submitting a Change in EFS Page 31