1. Copyright 2008, Elizabeth A. Evans. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author. To contact the author: evans@unc.edu University of North Carolina at Chapel Hill

2. The most new CBT subscriptions in one month has been A.10 B.57 C.258 D.665 E.1023

3. The most new CBT subscriptions in one month has been A.10 B.57 C.258 D.665 E.1023

4. The most frequently completed business skills course is A. Managing Personal Stress B. Recognizing and Avoiding Burnout C. Recognizing Employee Performance D. Creating a Strong Leadership Team E. Basics of Effective Communication F. Applying Leadership Basics G. Grammar Essentials

5. The most frequently completed business skills course is A. Managing Personal Stress (7) B. Recognizing and Avoiding Burnout (7) C. Recognizing Employee Performance (4) D. Creating a Strong Leadership Team (4) E. Basics of Effective Communication (17) F. Applying Leadership Basics (20) G. Grammar Essentials (11)

6. A Comment “I found the CBT training very useful. I use Access and Excel quite a bit to retrieve and organize data. I needed a refresher course on the features of both of these. I took all the courses I could find. I was reminded of things I had forgotten and learned some new things that made my work more efficient. The training modules are short and easy to follow. I still go back to them from time to time when I can not remember a procedure.”

7. Most subscribers are A.Faculty B.Staff C.Undergraduate Students D.Graduate Students

8. Most subscribers are A.Faculty B.Staff C.Undergraduate Students D.Graduate Students

9. Which of the following have the most people attended? A. Word 2003: Creating document templates B. Excel 2000: Advanced C. Cascading Style Sheets (2 nd edition) D. Excel 2000: Level 1 E. Web Design and Usability Techniques F. XML: DTD Design

10. Which of the following have the most people attended? A. Word 2003: Creating Document Templates (41) B. Excel 2000: Level 2 (41) C. Cascading Style Sheets (2 nd edition) (37) D. Excel 2000: Level 1 (127) E. Web Design and Usability Techniques (30) F. Basics of XML Programming (1)

11. How many people have attended Basic COBOL? A.0 B.1 C.2 D.5 E.12 F.What’s COBOL?

12. How many people have attended Basic COBOL? A.0 B.1 C.2 D.5 E.12 F.What’s COBOL?

13. How many Brainbench exam titles have been completed? A.0 B.1 C.5 D.17 E.23 F.46 G.55 H.101

14. How many Brainbench exam titles have been completed? A.0 B.1 C.5 D.17 E.23 F.46 G.55 H.101

15. Which Brainbench exam has not been completed? A.Telephone Etiquette B.HRIS Concepts C.IP Routing and Switching D.Behavioral Interviewing (U.S.) E.Bash Shell Scripting F.PHP 4 G.Technical Writing H.None of the above

16. Which Brainbench exam has not been completed? A.Telephone Etiquette B.HRIS Concepts C.IP Routing and Switching D.Behavioral Interviewing (U.S.) E.Bash Shell Scripting F.PHP 4 G.Technical Writing H.None of the above

17. A Comment “It's wonderful to have this resource and the courses themselves are great.”

18. How many people have logged in 11 or more times? A.15 B.101 C.176 D.369 E.500 F.1300

19. How many people have logged in 11 or more times? A.15 B.101 C.176 D.369 E.500 F.1300

20. What’s the total number of logins so far? A.2,500 B.5,005 C.12,064 D.20,419 E.25,213

21. What’s the total number of logins so far? A.2,500 B.5,005 C.12,064 D.20,419 E.25,213

22. From HR Training & Development’s Program Guide “Training & Development and Information Technology Services’ Teaching and Learning have partnered to bring a new library of business skills computer-based training courses to Carolina employees for a one-year pilot.” The pilot year was a success, so the business skills courses continue to be offered thanks to Human Resources T&D.

23. The current CBT service was put into production A.June 1998 B.June 2000 C.June 2003 D.June 2005 E.June 2006 F.It’s in production???

24. The current CBT service was put into production A.June 1998 B.June 2000 C.June 2003 D.June 2005 E.June 2006 F.It’s in production???

25. A Comment “Overall, I'm very impressed with the courses, and I really enjoy having the access to them. Although I was familiar with some of the topics, like Excel, going through the courses helped me find things that I didn't know about despite having worked with the program for years. They also helped expose me to new things that I wouldn't have had access to otherwise, and I feel that they are a valuable resource and can help boost work skills.”

26. How many total users subscribed to the previous CBT service? A.54 B.247 C.498 D.809 E.1401 F.3707

27. How many total users subscribed to the previous CBT service? A.54 B.247 C.498 D.809 E.1401 F.3707 190 were considered “participating.”

28. How many total users subscribe to the current CBT service? A.54 B.247 C.498 D.809 E.1401 F.4961

29. How many total users subscribe to the current CBT service? A.54 B.247 C.498 D.809 E.1401 F.4961 2098 have attended at least one course.

30. How many courses were offered on the previous CBT contract? A.~100 B.~200 C.~300 D.~400 E.~500 F.~1500 G.~2800

31. How many courses were offered on the previous CBT contract? A.~100 B.~200 C.~300 D.~400 E.~500 F.~1500 G.~2800

32. How many courses were offered on the current CBT contract originally? A.~100 B.~200 C.~300 D.~400 E.~500 F.~1500 G.~2800

33. How many courses were offered on the current CBT contract originally? A.~100 B.~200 C.~300 D.~400 E.~500 F.~1500 G.~2800

34. How many courses are offered on the CBT contract now? A. ~100 B. ~200 C. ~300 D. ~400 E. ~500 F. ~1500 G. ~2800

35. How many courses are offered on the CBT contract now? A. ~100 B. ~200 C. ~300 D. ~400 E. ~500 F. ~1500 G. ~2800

36. From HR Training and Development’s Web Site “Upon successfully finishing a Business Fundamentals course, you can send your Certificate of Completion to the Training & Development office at CB# 1045. We will then record the course on your training record.”