1. 1 Behind Virtual Work and Distributed Collaboration: Leveraging Effective Collaboration in Communities & Open Distributed Teams AC/UNU Millennium Project Distributed Collaboration Workshop Woodrow Wilson International Center for Scholars by Peter P. Yim Peter P. Yim peter.yim@cim3.com July 29, 2004 – Washington D.C. ( v 1.10 )

2. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-20042 of 19 Introducing CIM CIM Engineering, Inc. - San Mateo, CACIM Engineering, Inc. - San Mateo, CA Incorporated in California – Jan. 1989Incorporated in California – Jan. 1989 CIM: Computer Integrated Manufacturing (with our origin in manufacturing and manufacturing systems)CIM: Computer Integrated Manufacturing (with our origin in manufacturing and manufacturing systems) CIM3:CIM3:  originally, “Computer Integrated-Man-Machine Manufacturing”  now, “Collaboration In huMan-Machine-Methodology”  Effectively, we are about optimizing systems of: People, Tools and Process

3. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-20043 of 19 What Does CIM3 Do? Mission: to enable more effective distributed collaboration and virtual enterprise through bootstrapping collective intelligence over the InternetMission: to enable more effective distributed collaboration and virtual enterprise through bootstrapping collective intelligence over the Internet Doing business as:Doing business as:  “cim3.com”, “cim3.net” and “cim3.org”  cim3.com – the business arm of the company  cim3.net – the collaborative work environments where client Communities of Practice and distributed team workspaces are hosted  cim3.org – the research arm, and holder of the company’s open technology, content and other intellectual properties Products/Services: providing an ASP based Collaborative Work Environment (“CWE”) infrastructure that enables distributed project teams, virtual enterprise partners and communities of practice to work effectively over the Internet.Products/Services: providing an ASP based Collaborative Work Environment (“CWE”) infrastructure that enables distributed project teams, virtual enterprise partners and communities of practice to work effectively over the Internet.

4. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-20044 of 19 Our Focus: Communities & Distributed Teams People as an integral part of the systemPeople as an integral part of the system The Community Spectrum [Kaplan/iCohere]The Community Spectrum [Kaplan/iCohere]  Affinity Networks  Learning Communities  Communities of Practice (CoP’s)  Project Teams We optimize our infrastructure, tools and process for CoP’s and Distributed Project TeamsWe optimize our infrastructure, tools and process for CoP’s and Distributed Project Teams

5. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-20045 of 19 Our Hosting Facility

6. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-20046 of 19 CIM3's Approach Augmentation - human-machine interaction - collaboration - communitiesAugmentation - human-machine interaction - collaboration - communities Openness - we use open-source software & comply with open standards as much as we can; we open-source our technology and content, and participate in open standards developmentOpenness - we use open-source software & comply with open standards as much as we can; we open-source our technology and content, and participate in open standards development Capitalizing on the Internet technology: taking itCapitalizing on the Internet technology: taking it  from the research and academic network  to the current form as publishing media  to Transactions and Web Services  onto being its future as knowledge media in the Semantic Web Providing Enterprise performance, quality, robustness, security & fault toleranceProviding Enterprise performance, quality, robustness, security & fault tolerance Providing platform neutrality: supporting machines on PC’s, Mac’s, Linux, Unix, …Providing platform neutrality: supporting machines on PC’s, Mac’s, Linux, Unix, … System built upon a knowledge architecture optimized for distributed teamworkSystem built upon a knowledge architecture optimized for distributed teamwork Emphasis on effectiveness and strategic value - not technologyEmphasis on effectiveness and strategic value - not technology Supporting entire user spectrum: from the everyday users to the power usersSupporting entire user spectrum: from the everyday users to the power users While we do open-source work, we believe in properly remunerating our contributors, and in helping create a viable economic model for open workWhile we do open-source work, we believe in properly remunerating our contributors, and in helping create a viable economic model for open work

7. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-20047 of 19 The Case for the Augmentation Approach in CWE We work towards providing a work environment for both humans and machines, optimizing between objectives likeWe work towards providing a work environment for both humans and machines, optimizing between objectives like Supporting the expressiveness that humans need to convey their ideas, and the structure and rigor that machines need to properly interoperate - in essence, promoting both creativity and operational efficacySupporting the expressiveness that humans need to convey their ideas, and the structure and rigor that machines need to properly interoperate - in essence, promoting both creativity and operational efficacy The ease-of-use that everyday users need, and the versatility and extensibility that power users need to take their work to the next levelThe ease-of-use that everyday users need, and the versatility and extensibility that power users need to take their work to the next level Securing the borders of the cwe to malicious intruders, while encouraging access, participation, sharing and the free flow of information and knowledge among members of the trusted communitiesSecuring the borders of the cwe to malicious intruders, while encouraging access, participation, sharing and the free flow of information and knowledge among members of the trusted communities Catering to the quality requirements of information and transaction processing systems and the realities of human behavior that just aren’t *Catering to the quality requirements of information and transaction processing systems and the realities of human behavior that just aren’t * oFully describable, fully online, fully informative, fully accurate, or fully responsible Our intent is to foster shared understanding and learningOur intent is to foster shared understanding and learning We are trying to spur innovation, as well as organic or emergent behavior in the user communities and teamsWe are trying to spur innovation, as well as organic or emergent behavior in the user communities and teams * * Ref: Winograd, Newman, Yim “Including People in CIM Designs”Including People in CIM Designs

8. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-20048 of 19 The Collaborative Work Environment Features archived email forumarchived email forum Wiki : a read-and-write webWiki : a read-and-write web document repository/file sharing workspacedocument repository/file sharing workspace Community of Practice (CoP) portalCommunity of Practice (CoP) portal Fine-grain access and linking (“purple numbers”)Fine-grain access and linking (“purple numbers”)purple numberspurple numbers Full-text searchFull-text search voice conferencing screen/application sharing instant messaging real-time chat session Optimized for distributed community and teamwork Platform neutral

9. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-20049 of 19 Some Current CIM3 Projects & Pilots International Collaborative R&D:International Collaborative R&D:  Millennium Project - State of the Future Index System Development State of the Future Index System DevelopmentState of the Future Index System Development  AC/UNU-Millennium Project - hosting and collaboration support AC/UNU-Millennium Project AC/UNU-Millennium Project  Digital Art Ontology -  Digital Art Ontology - dao Open standards development:Open standards development:  [ontolog] Forum - an international forum on business ontologies [ontolog] Forum [ontolog] Forum  NIST – semantic distance workshop on  NIST – semantic distance workshop on interop  OASIS-UBL TC work/collaboration support OASIS-UBL TCwork/collaboration support OASIS-UBL TCwork/collaboration support eGov -,, eGov -,, sinecolabgov-cwesinecolabgov-cwe Learning/Education:Learning/Education:  Aragon Robotics Team -  Aragon Robotics Team - art  Western Region Robotics Forum - an adjunct to the FIRST Robotics Competition initiative Western Region Robotics ForumFIRST Robotics Competition Western Region Robotics ForumFIRST Robotics Competition

10. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-200410 of 19 http://mp.cim3.net/

11. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-200411 of 19 http://colab.cim3.net/ The “pilot” and the “sandbox” for eGov CWE’s

12. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-200412 of 19 A walk-through of the Community CWE ontolog The Discussion ForumThe Discussion Forum The Wiki – a read+write websiteThe Wiki – a read+write website The File Workspace/RepositoryThe File Workspace/Repository Best PracticesBest Practices  Archived discussions  Project HomePages  Sharing documents and Resources  Augmented Conference Calls  Virtual Presentations & Workshops  Knowledge sharing, re-use, access & exploration  An open collaborative work environment “ … on tackling 'wicked problems': it's about arriving at a shared commitment, with a shared understanding, augmented by a shared display and a facilitator.” -- citing the work by the IBIS people (Horst Rittle/Jeff Conklin)

13. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-200413 of 19 CWE use cases – Archived Discussions ref: http://ontolog.cim3.net/forum/ontolog-forum/http://ontolog.cim3.net/forum/ontolog-forum/

14. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-200414 of 19 CWE use cases – wiki augmented meetings & calls ref: http://ontolog.cim3.net/cgi-bin/wiki.pl?MeetingsCallshttp://ontolog.cim3.net/cgi-bin/wiki.pl?MeetingsCalls

15. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-200415 of 19 CWE use cases – shared document repository ref: http://ontolog.cim3.net/cgi-bin/wiki.pl?Conference_Call_2004-01-08http://ontolog.cim3.net/cgi-bin/wiki.pl?Conference_Call_2004-01-08

16. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-200416 of 19 CWE use cases – collective intelligence ref: http://art.cim3.net/cgi-bin/wiki.pl?ResourcesLinkshttp://art.cim3.net/cgi-bin/wiki.pl?ResourcesLinks

17. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-200417 of 19 An Organizational Form that the CWE aims at Supporting Source: Institute for the Future: Johansen, R., Swigart, R. Upsizing the Individual in the Downsized OrganizationUpsizing the Individual in the Downsized Organization The Fishnet Organization

18. ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-200418 of 19 References Doug Engelbart's Bootstrap Vision and MissionDoug Engelbart's Bootstrap Vision and MissionDoug EngelbartVision and MissionDoug EngelbartVision and Mission [ontolog-forum]: http://ontolog.cim3.net/wiki/[ontolog-forum]: http://ontolog.cim3.net/wiki/http://ontolog.cim3.net/wiki/ CWE Community: http://community.cim3.netCWE Community: http://community.cim3.nethttp://community.cim3.net CIM3 ASP Product/Pricing: Collaborative Work Environment HostingCIM3 ASP Product/Pricing: Collaborative Work Environment HostingCollaborative Work Environment HostingCollaborative Work Environment Hosting More Information:More Information:  CIM Engineering, Inc. CIM Engineering, Inc. CIM Engineering, Inc.  Peter P. Yim (bio) (cv) biocvbiocv