1. Market Research report International Parcel Post 5.0 1

2. Global Scenario Total share – 189 Billion USD Intra Europe - 26% Intra America- 43% Intra Asia- 18% America – Europe - 4% America – Asia - 3% Europe Asia-2% MEA- ROW- 3% Market size in India – 2350 crores and DOP 47 crores 5.0 2

3. Competitors DHL- 35%- 4265/-(per item ) UPS Jet Air India- 22%- 2861/- FedEx Express India- 6%- 3171/- TNT India - 22%- -3132/- The above four companies amount to 85% of business India Post – 2% 5.0 3

4. Relative strengths and weaknesses AttributeIndia Post DHLTNTFedEx RevenueLowHighMediu m Low Growth (last 5 years)Low HighLow Product optionsLowHigh Transit timeMediumHigh India NetworkHigh Mediu m High International Network Medium- high High high 5.0 4

5. Relative strengths and weaknesses Attribute Segments India PostDHLTNTFedEx B2BLowHigh B2CMediumHigh C2CHighLow Low-med C2BMediumHighMed-highHigh PricingLowHigh 5.0 5

6. Occupation profile of users Officers32% Students (college)9% Retired9% Housewife8% Businessman24% Clerks/ supervisors11% Others7% 5.0 6

7. Occupation profile of IPP users Graduates and above- 76% Others - 24% Gender Male 76%-- Female –20% Average age --- 36 years Income--- 4 lakh/year Internet connection - 65% Users Government –8% Private --91% 5.0 7

8. User segments Textile15% LOGISTICS11% IT10% Education8% Pharma and health care7% Financial services7% Handicrafts6% Power4% Steel and metal4% Retail4% 5.0 8

9. User segments Telecom4% Heavy equipment manufacturer3% Media/ Entertainment3% Agri and allied industries3% Electrical and electronics3% Chemical3% Real estate1% Oil and gas1% Others3% 5.0 9

10. User segments- Destination country USA23% Australia14% UK8% Canada8% UAE4% Singapore4% Japan3% Saudi Arabia3% Bangladesh3% Others30% 5.0 10

11. Specification of Parcel sent Parcel < 2 KG60% 2kg to 5 kg31% >5 kg16% FRB < 1 kg5% 1 kg to 2.5 kg6% > 2.5 kg2% 5.0 11

12. Reasons for choosing India post ReasonsIndividualestablishments High reliability8883 High speed6453 Easy and hassle free4932 Low cost3549 Greater reach2330 Door to door service1723 Tracking1221 Value additions (packing)89 5.0 12

13. Disadvantages ReasonsIndividualestablishments Non availability of post office near 2931 None/ nothing2628 Procedure oriented2224 Low speed1718 Tracking1618 High cost67 Low reliability55 Long Q22 Inefficient employees22 Absence of facilities22 5.0 13

14. Major products / commodities Gems, Jewellery, pharmaceuticals, Engineering goods, Garments, sugar, chemicals, cotton, coffee, tea, spices, leather, flowers, 5.0 14