2. Microsoft System Center Service Manager 2012: Data Warehouse, Reporting, and Dashboards Ranganathan Srikanth & Ketan Ghelani Senior Program Managers Microsoft Corporation

3. Data Warehouse – What and Why Architecture Scale Concepts Demo

6. Data Warehouse

9. DW & REPORTING OVERVIEW Ranganathan Srikanth, Ketan Ghelani Program Manager Microsoft DEMO

10. Dimension 1 Dimension 2 Dimension 3 Dimension 4 Dimension 5 Fact Table 1 Dimension 7 Dimension 6 Dimension 8 Dimension 9 Dimension 10 Fact Table 2 Dimension 2 New Dimension 3 New

11. 11

12. 12 <Dimension ID="ActionLogDim" Accessibility="Public" InferredDimension="true" Target="WorkItem!System.WorkItem.ActionLog" HierarchySupport="IncludeExtendedClassProperties" Reconcile="false" />

13. 13 <RelationshipFact ID="WorkItemHasActionLogFact" Accessibility="Public" Domain="DWBase!Domain.IncidentManagement" TimeGrain="Daily" SourceType="WorkItem!System.WorkItem" SourceDimension="DWBase!WorkItemDim"> <Relationships RelationshipType="WorkItem!System.WorkItem.TroubleTicketHasActionLog" TargetDimension="ActionLogDim" />

14. 14

15. 15 <Fact MeasureGroupName="IncidentIsAboutComputer" Target="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="DateDim" /> <Fact MeasureGroupName="IncidentIsAboutService" Target="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="DateDim" /> <Fact MeasureGroupName="ServiceContainsComputer" Target="DWBase!ServiceContainsConfigItemFact" DateDimAlias="DateDim" />

16. 16 <Substitution MeasureGroupName="IncidentIsAboutComputer" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" AliasReplacementDimensionAs="IncidentDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Source" /> <Substitution MeasureGroupName="IncidentIsAboutComputer" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="ConfigItemDim" AliasReplacementDimensionAs="ComputerDim" ReplacementDimension="DWBase!ComputerDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Target" />

17. 17 <Action ID="IncidentandComputerDetails" ActionType ="DrillThrough" MeasureGroupName ="IncidentIsAboutComputer"> <DrillThroughColumns CubeDimension ="IncidentDim"> <DrillThroughColumns CubeDimension ="ComputerDim">

18. 18 <NamedCalculation ID="IncidentsResolvedLab" Target="IncidentDW!IncidentDim" ColumnType="Int"> case when (Status = 'IncidentStatusEnum.Resolved' OR Status = 'IncidentStatusEnum.Closed' ) then 1 else 0 end <Measure ID="IncidentsResolvedCount" Target="IncidentDW!IncidentDim" Type="Sum" Property="IncidentsResolvedLab" />

19. 19 [Measures].[IncidentsMeetingSLA].9.7 Up Shapes

20. DOING CLOUD REPORTING STUFF Ranganathan Srikanth & Ketan Ghelani Senior Program Managers Microsoft DEMO

21. Breakout Sessions – Management Track sessions Hands-on Labs - MGT55-HOL; MGT54-HOL; MGT51-HOL Come visit us at the System Center product booths 70-246; 70-247 – Private Cloud Exams Find Me at @SeanC_MSFT or sean.christensen@microsoft.com

22. DOWNLOAD System Center 2012 SP1 CTP microsoft.com/systemcenter #TEMGT329 DOWNLOAD System Center 2012 Evaluation microsoft.com/systemcenter Hands-On Labs Talk to our Experts at the TLC

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