1. MGT329 - Microsoft System Center Service Manager 2012: Data Warehouse, Reporting, and Dashboards Sean Christensen Senior Product Marketing Manager Microsoft Corporation

2. Data Warehouse – What and Why Architecture Scale Concepts Demo

5. Data Warehouse

8. DW & REPORTING OVERVIEW TBD Program Manager Microsoft DEMO

9. Dimension 1 Dimension 2 Dimension 3 Dimension 4 Dimension 5 Fact Table 1 Dimension 7 Dimension 6 Dimension 8 Dimension 9 Dimension 10 Fact Table 2 Dimension 2 New Dimension 3 New

10. 10

11. 11 <Dimension ID="ActionLogDim" Accessibility="Public" InferredDimension="true" Target="WorkItem!System.WorkItem.ActionLog" HierarchySupport="IncludeExtendedClassProperties" Reconcile="false" />

12. 12 <RelationshipFact ID="WorkItemHasActionLogFact" Accessibility="Public" Domain="DWBase!Domain.IncidentManagement" TimeGrain="Daily" SourceType="WorkItem!System.WorkItem" SourceDimension="DWBase!WorkItemDim"> <Relationships RelationshipType="WorkItem!System.WorkItem.TroubleTicketHasActionLog" TargetDimension="ActionLogDim" />

13. 13

14. 14 <Fact MeasureGroupName="IncidentIsAboutComputer" Target="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="DateDim" /> <Fact MeasureGroupName="IncidentIsAboutService" Target="DWBase!WorkItemAboutConfigItemFact" DateDimAlias="DateDim" /> <Fact MeasureGroupName="ServiceContainsComputer" Target="DWBase!ServiceContainsConfigItemFact" DateDimAlias="DateDim" />

15. 15 <Substitution MeasureGroupName="IncidentIsAboutComputer" TargetDimension="DWBase!WorkItemDim" AliasTargetDimensionAs="WorkItemDim" ReplacementDimension="IncidentDW!IncidentDim" AliasReplacementDimensionAs="IncidentDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Source" /> <Substitution MeasureGroupName="IncidentIsAboutComputer" TargetDimension="DWBase!ConfigItemDim" AliasTargetDimensionAs="ConfigItemDim" AliasReplacementDimensionAs="ComputerDim" ReplacementDimension="DWBase!ComputerDim" Relationship="WorkItem!System.WorkItemAboutConfigItem" RelationshipEndPoint="Target" />

16. 16 <Action ID="IncidentandComputerDetails" ActionType ="DrillThrough" MeasureGroupName ="IncidentIsAboutComputer"> <DrillThroughColumns CubeDimension ="IncidentDim"> <DrillThroughColumns CubeDimension ="ComputerDim">

17. 17 <NamedCalculation ID="IncidentsResolvedLab" Target="IncidentDW!IncidentDim" ColumnType="Int"> case when (Status = 'IncidentStatusEnum.Resolved' OR Status = 'IncidentStatusEnum.Closed' ) then 1 else 0 end <Measure ID="IncidentsResolvedCount" Target="IncidentDW!IncidentDim" Type="Sum" Property="IncidentsResolvedLab" />

18. 18 [Measures].[IncidentsMeetingSLA].9.7 Up Shapes

19. DOING CLOUD REPORTING STUFF TBD Program Manager Microsoft DEMO

20. Breakout Sessions – Management Track sessions Hands-on Labs - MGT55-HOL; MGT54-HOL; MGT51-HOL Come visit us at the System Center product booths 70-246; 70-247 – Private Cloud Exams Find Me at @SeanC_MSFT or sean.christensen@microsoft.com

21. Connect. Share. Discuss. http://northamerica.msteched.com Learning Microsoft Certification & Training Resources www.microsoft.com/learning TechNet Resources for IT Professionals http://microsoft.com/technet Resources for Developers http://microsoft.com/msdn

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