1. The 42d Medical Group received a 3-year accreditation by the Accreditation Association for Ambulatory Health Care (AAAHC) in August 2010. Accreditation is a voluntary process through which an ambulatory health care organization is able to measure the quality of its services and performance against nationally recognized standards. For more information go to http://www.aaahc.org. The 42d Medical Group values diversity in which all human beings are treated with respect, dignity, fairness and professionalism without regard to race, color, religion, sex, or national origin and we expect the same from our patients, customers and visitors. Revised 26 August 2013 Important Phone Numbers and Websites All local numbers are area code 334 DSN prefix 493 Emergency (On- and Off-base)................911 Emergency (Cell phone on-base).....953-9911 Appointment Line...........................953-3368 After-Hours Consultation..................953-3368 Toll Free Version....................888-237-3229 Beneficiary Counseling /Assistance Coordinator Health Benefits Advisor........953-6509/5691 Defense Enrollment Eligibility Reporting System (DEERS).................800-538-9552 Dental Appointments...............953-7822 Diagnostic Imaging/Radiology953-7881/7882 Flight Medicine …………………… 953-5273 Laboratory..............................953-7885/7886 Mental Health...................................953-5430 Patient Advocate..............................953-7529 Patient Admin – A&D.....................953-8608 Release of Information................953-2244 Medical Eval Boards, LODs........953-4167 Medical TDY...............................953-7355 Pharmacy.........................................953-6868 Pharmacy Refills....................953-7971/7978 Pharmacy Refills Toll-free........800-732-6117 Pharmacy Mail Order (by Express Scripts).............877-363-1303 Referral Management Center...........953-5200 South Region TRICARE Contractor (Humana)..........................800-444-5445 TRICARE Family Dental Plan.888-838-8737 42d Medical Group Website http://www.maxwell.af.mil/library/factsheets/ factsheet.asp?id=14581 DoD Military Health System – TRICARE Website http://www.tricare.mil Humana Military Healthcare Services – TRICARE South Region Contractor http://www.humana-military.com TRICARE Online ttp://www.tricareonline.com TRICARE Family Member Dental Plan- MetLife https://mybenefits.metlife.com/tricare Pharmacy Services The 42 MDG offers pharmacy services at two locations to all eligible beneficiaries. The Pharmacy can be reached Mon - Fri, 0800 - 1630 at (334) 953-6868. Hours of operation are: Bldg 760 - Main Pharmacy and Refill Center: Mon - Fri, 0800-1630. Drive-thru, 0800 – 1700, is for drop off and pick up new scripts only. Bldg 833 - Gunter Annex Refill Pharmacy: Mon - Fri, 1100-1400 (Pick-up refills only) *New* 24-hour drop box for new scripts available for pick up at Maxwell in one duty day. All sections will be closed on federal holidays and the third Thursday of each month at 1200 for readiness training. Refills may be obtained by calling the Automated Line at (334) 953-7971/7978 or toll-free at 1-800- 732-6117. Refills must be picked up inside both pharmacy locations. The 42 MDG Pharmacy formulary (list of available medications) may be viewed at http://www.maxwell.af.mil/42abw/ clinic/pharm/index.asp Remember to Update DEERS Whenever you experience a life changing event, change in address or phone number, it is essential that you update your DEERS information at the Military Personnel Flight. Customer Service Your feedback is important to us! Ensuring your safety and satisfaction are our top priorities! Please contact our patient advocate with any questions, concerns or compliments you might have at 334-953-7529 or via e-mail at linda.carter.1@us.af.mil. Help us help you maximize your Maxwell experience. Guide to Medical Services 42d Medical Group Maxwell AFB

2. Welcome to Maxwell AFB! We hope that your transition to the area was smooth and that you experience optimal health during your time here. Maxwell AFB is fortunate to have an outstanding and dedicated medical staff and a beautiful medical facility. Your health is very important to us and we hope that you will think of the 42d Medical Group (42 MDG) as your partner on your journey to good health. Colonel Marina C. Ray Commander, 42d Medical Group 42d Medical Group Overview Location: 300 S. Twining St, Bldg 760, Maxwell AFB, AL 36112 (adjacent to Base Theater) Hours of Operation: Mon–Fri, 0700–1630. Closed third Thursday of every month at 1200 for Training. Services: The 42 MDG is an Air Force ambulatory health care facility that offers family health and pediatric medical care to eligible beneficiaries. The clinic also provides the following services: Aerospace MedicineLaboratory *Chiropractor*Mental Health *DentistryOptometry Diagnostic ImagingPharmacy Health & Wellness CenterPhysical Therapy Health Benefits AdvisorsPodiatry (VA Clinic located inside 42 MDG) ImmunizationsTRICARE Service Center Internal MedicineWomen’s Health *Active Duty Patients Only How Do I Make Appointments? You may contact our centralized appointment system at 334-953-3368, 0700 - 1600, Mon - Fri. Patients enrolled to a 42 MDG Primary Care Manager (PCM), Family Health or Pediatrics, can also book appointments by logging on to www.tricarecareonline.com. Active Duty Sick Call* Trainee Health Clinic for TDY Students: Sick call is available Mon – Fri from 0700 – 0745. Flight Medicine: Sick call is available Mon - Fri from 0700 - 0745. Sick call is for acute care when patient is too sick to report to duty. Late arrivals may be redirected to a later appointment. * Permanent Party active duty should make an appt with their Primary Care Manager (PCM). Active Duty Dental Appointments and Sick Call Dental appointments can be made by calling the Dental Clinic at 334-953-7822. Dental sick call is available Mon – Fri, check-in 0700 - 0730 and 1230 - 1300 for acute care only. Enrollment in TRICARE Prime Our TRICARE Service Center is available Mon - Fri, 0730 - 1630, for enrollments in TRICARE Prime or to assist with questions regarding your health benefits. Be sure to transfer your enrollment to Maxwell if you or family members reside in this area. Caution: The 42 MDG cannot authorize routine civilian medical care if you are enrolled elsewhere. You must contact your PCM for authorization. Referral Management Patients will be referred to a physician or service outside of Maxwell AFB for all specialty care that is not available within the facility. An authorization letter containing appointment information is mailed to the patient within 7-10 business days after the referral initiation. The 42 MDG’s RMC is located on the 1st floor of the Clinic next to Family Health and can be reached at 334-953-5200. After-Hours Care You must contact your PCM for authorization prior to seeking urgent care. Patients enrolled to a 42 MDG PCM should call 953-3368 or toll free 888-237-3229 for an authorization. If you have a medical emergency—threat of loss of life, limb or eye sight—call 911 or proceed to the nearest hospital emergency room immediately. Contact your PCM as soon as possible. Out of Area Urgent Care You must either contact your PCM or South Region Contractor (800-444-5445) for out of area authorization prior to seeking urgent care. Local Area Hospitals Baptist Medical Center South 2105 E. South Blvd 334-288-2100 Baptist Medical Center East 400 Taylor Road 334-277-8330 Jackson Hospital 1725 Pine Street 334-293-8000 Prattville Baptist Hospital 124 S. Memorial Dr. 334-365-0651 Urgent Care Centers All Med for Women – Montgomery 7065 Sydney Curve 334-323-1170 PriMed - Montgomery 4305 Atlanta Hwy 334-271-7051 34 Taylor Road N. 334-272-7639 2815 Eastern Blvd 334-271-4545 Vaughn Urgent Care Center 9540 Wynlakes Place 334-395-3863 PriMed - Prattville 1595 E. Main St. 334-361-3171 PriMed - Wetumpka 4452 US Hwy 231 334-567-8400 Wetumpka Urgent Care 11 Cambridge Court 334-567-8633