1. TRICARE Region South Coast Guard Healthcare Demonstration 1 Readiness Increase access to care for ADSMs/ADFMs Decrease Emergency Room Cost/Utilization Increase Patient Satisfaction PURPOSE

2. Coast Guard Only UCC Demo 2 4 unmanaged visits (no prior referral authorization required) to any TRICARE Accepting, or Network Participating Urgent Care Center (UCC) or Primary Care Provider for acute/non-emergent care when your assigned Primary Care Manager (PCM) is unavailable. WHAT

3. Coast Guard UCC Demo WHY $721.25 was an average Emergency Room (ERs) cost for Coast Guard beneficiaries in 2008. Visits to an UCC visit may cost $72.00, only 10% of a ER visit. Convenience: eliminates the hassle factor. You often wait for hours to be seen in an ER. Now, you can get health care for urgent conditions without lengthy wait times, when your assigned PCM is unavailable. This is a precious benefit for you and every member of family. Please take advantage of it. The majority of ER visits were for urgent care conditions ( fever, sore throat, earache, common colds, etc…) This demonstration program should significantly reduce the costs of healthcare for the Coast Guard and the U.S. government. 3

4. Coast Guard UCC Demo 4 A visit is any primary healthcare visit, (not specialty care visit) associated with a single episode of care (minor or acute illness or injury). Severe injury or illness should proceed to the nearest ER. EXAMPLE: Mrs. Smith sprains her ankle in a soccer game on a Saturday afternoon. She goes to the nearest TRICARE accepting or network participating UCC for care = First unmanaged visit The provider tells her to return Sunday morning for a follow-up visit = Second unmanaged visit A VISIT IS…?

5. Coast Guard UCC Demo 5 Who is eligible for this program, Coast Guard active duty and active duty family members enrolled in PRIME within TRICARE South Region only ! WHO

6. Coast Guard UCC Demo 6 Extended until 4 MAY 2015. WHEN

7. Coast Guard UCC Demo 7 Any TRICARE accepting or network-participating UCC. Network providers are searchable on Humana’s website: http://www.humana-military.com/ WHERE Beneficiary Portal

8. Coast Guard UCC Demo 8 WHERE First, click on Type of Service Next follow the 1, 2, 3 steps to find an Urgent Care Center

9. Coast Guard UCC Demo 9 For all EMERGENCIES- go directly to ER and/or Call 911 The CG requires that ADSMs need to schedule a follow-up appointment with their PCM within 24 hours of an Urgent Care Center visit or first business day following their visit. ADFMs should schedule a follow-up appointment with their PCM if their injury or illness does not improve. IMPORTANT TIPS

10. Contact Information Network Urgent Care Centers may be found by visiting Humana Military’s website; http://www.humana-military.com and additional information on the project is available at the following website link: http://www.humana-military.com/urgentcaredemo/ and information can be found on the TRICARE Regional Office South’s website at the following link: http://www.tricare.mil/trosouth/ Coast Guard health Safety Work Life points of contacts for this project is LCDR Leah Preston at (703) 681- 8716 or leah.preston@tma.osd.mil and LT William Chew, CG Liaison Officer to TRICARE Region South (210) 292-3277 or William.Chew@tros.tma.osd.mil and LT Cory McCollow at (510) 326-4032 or Cory.J.McCollow@uscg.mil http://www.humana-military.com http://www.humana-military.com/urgentcaredemo/leah.preston@tma.osd.mil William.Chew@tros.tma.osd.mil Cory.J.McCollow@uscg.mil Following your visits to either an urgent care center or other Primary Care Manager for urgent care please give us your feedback at the following website: https://surveys.uscg.mil/Community/se.ashx?s=6F20F77464644EF5. Thank you https://surveys.uscg.mil/Community/se.ashx?s=6F20F77464644EF5 10