Presentation on theme: "Chapter 7 Emotions and Moods"— Presentation transcript:
1 Chapter 7 Emotions and Moods Essentials ofOrganizational Behavior, 10/eStephen P. Robbins & Timothy A. JudgeChapter 7Emotions and Moods
2 After studying this chapter, you should be able to: Differentiate emotions from moods and list the basic emotions and moods.Identify the sources of emotions and moods.Discuss the impact emotional labor has on employees.Contrast the evidence for and against the existence of emotional intelligence.Apply the concepts of emotions and moods OB issues.Contrast the experience, interpretation, and the expression of emotions across cultures.
3 Why Were Emotions Excluded from OB Study? Myth of rationality – emotions were the antithesis of rationality and should not be seen in the workplaceBelief that emotions of any kind are disruptive in the workplace
4 Emotional Terminology AffectA generic term that encompasses a broad range of feelings that people experienceEmotionIntense feelings that are directed at someone or somethingShort termed and action-oriented.MoodFeelings that tend to be less intense and longer-lasting than emotions and often lack a contextual stimulus
6 The Spectrum of Basic Emotions HappinessSurpriseFearSadnessAngerDisgustClassifying Moods: Positive and Negative AffectMood States: General groupings of affective emotionsPositivity Offset: Generally, at zero input, people are in a positive mood
7 The Functions of Emotions Emotions and RationalityEmotions are critical to rational thought: they help in understanding the world around us.Evolutionary PsychologyTheory that emotions serve an evolutionary purpose: helps in survival of the gene poolThe theory is not universally accepted
8 Sources of Emotions and Moods Day of Week and Time of DayMore positive interactions will likely occur mid-day and later in the week
9 More Sources Weather Stress Social Activities Sleep No impact according to researchStressIncreased stress worsens moodsSocial ActivitiesPhysical, informal, and epicurean activities increase positive moodSleepLack of sleep increases negative emotions and impairs decision making
10 Even More Sources Exercise Age Gender Mildly enhances positive mood Older people experience negative emotions less frequentlyGenderWomen show greater emotional expression, experience emotions more intensely and display more frequent expressions of emotionsCould be due to socialization
11 Emotional LaborAn employee’s expression of organizationally desired emotions during interpersonal transactions at workEmotional dissonance is when an employee has to project one emotion while simultaneously feeling another
12 Felt vs. Displayed Emotions Felt Emotions:the individual’s actual emotionsDisplayed Emotions:the learned emotions that the organization requires workers to show and considers appropriate in a given jobSurface Acting is hiding one’s true emotionsDeep Acting is trying to change one’s feelings based on display rules
13 Emotional Intelligence A person’s ability to:Be self-aware (to recognize his or her own emotions as experienced),Detect emotions in others, andManage emotional cues and information.Moderately associated with high job performance
14 Emotional Intelligence on Trial The case for:The case against:Intuitive appeal – it makes senseEI predicts criteria that matter –positively correlated to high job performanceStudy suggests that EI is neurologically basedEI is too vague a conceptEI can’t be measuredEI is so closely related to intelligence and personality that it is not unique when those factors are controlled
15 OB Applications of Emotions and Moods Selection – Employers should consider EI a factor in hiring for jobs that demand a high degree of social interactionDecision Making – Positive emotions can increase problem-solving skills and help us understand and analyze new informationCreativity – Positive moods and feedback may increase creativity
16 More OB Applications of Emotions and Moods Motivation – Promoting positive moods may give a more motivated workforceLeadership – Emotions help convey messages more effectivelyNegotiation – Emotions may impair negotiator performanceCustomer Service – Customers “catch” emotions from employees, called emotional contagion
17 Even More OB Applications of Emotions and Moods Job Attitudes – Emotions at work get carried home but rarely carry over to the next dayDeviant Workplace Behaviors – Those who feel negative emotions are more likely to engage in deviant behavior at work
18 How Can Managers Influence Moods? Use humor to lighten the momentGive small tokens of appreciationStay in a good mood themselves – lead by exampleHigher positive people
19 Global ImplicationsDoes the degree to which people experience emotions vary across cultures? Do people’s interpretations of emotions vary across cultures? Do the norms for are the expressions of emotions differ across cultures? “YES” to all of the above!
20 Implications for Managers Understand the role of emotions and moods to better explain and predict behaviorEmotions and moods do affect workplace performanceWhile managing emotions may be possible, absolute control of worker emotions is not
21 Keep in Mind… Positive emotions can increase problem- solving skills People with high EI may be more effective in their jobsManagers need to know the emotional norms for each culture they do business with
22 SummaryDifferentiated emotions from moods and listed the basic emotions and moods.Identified the sources of emotions and moods.Discussed the impact emotional labor has on employees.Contrasted the evidence for and against the existence of emotional intelligence.Applied the concepts of emotions and moods OB issues.Contrasted the experience, interpretation, and the expression of emotions across cultures.
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