1. Promoting the new means of communication within Child Helplines

2. What kind of apps are children and youth using? [1] Across the globe, youth tend to use the following categories of apps the most: Entertainment Communication

3. What kind of apps are children and youth using? [2] Youth use health and fitness apps the least As youth get older: There is a small decrease in the use of entertainment apps There is an increase in the use of informational apps

4. Popular Apps Among Young People WhatsApp Snapchat We chat Kakao talk Oovoo Kik messenger Instagram

5. Increasing Popularity of Apps in 30 Countries

6. In a recent study of youth in Algeria, Egypt, Iraq, and Saudi Arabia

8. We must look at the different apps used by children and youth in different regions of the world in order to answer this question: What kind of apps should child helplines create so that children and youth will be willing and able to access help? Research Question

9. Benefits of developing apps for Helplines [1] Many youth own a mobile phone Youth often access the internet from their mobile phones – especially if the mobile phone is a smartphone Many youth use their mobile phones to download or use apps

10. Benefits of developing apps for Helplines [2] Some youth are more likely to use a cell phone for internet/messaging than for calling Age greatly affects this Older youth tend to use their phones less for calls and more for internet/messaging

11. Conclusion Child helplines must adapt to the new ways of communication Mobile phones with Internet are wide-spread - Give access to children to a whole new world Remember: young children call But when getting older they prefer to text Need to enhance services offered by child helplines to encourage children to contact child helplines

12. Questions Do you think a universal app for ALL Child Helplines would be possible - due to cultural differences etc... how would it work ? How do we intend to scale up already existing apps to respond to emerging trends in youth and children versus technology? What is the way forward on children and youth apps? How can we allow for us to create an app that can be easily replicated all over the world in local areas?

13. Thank you! Thank you!