1. Multiple Performance Measures for Snow and Ice Control Rico Baroga Washington State Department of Transportation

2. MAP Snow and Ice Performance Measures Began with expenditures and winter severity Moved to measured outcomes – average road condition and bare pavement regain time Have settled on average road condition as primary performance measure Level of Service scale: “A” to “F”

3. Customer Surveys Telephone survey of randomly-selected drivers regarding general satisfaction with maintenance More focused – Long haul truck drivers using Mountain Pass Highways

4. Road closure hours vs snowfall

5. Overtime hours vs snowfall

6. Percentage of anti-icer use

7. S&I costs per lane mile

8. Winter Severity

9. Friction Wheel Evaluation