1. Customer relationship management (CRM) Customer relationship management is strategy that helps companies manage interaction with its customer, clients and suppliers. CRM system can organize, automate and coordinate business process such as: -sales activities -customer service -marketing, management, and analysis

2. L’ Occitane –is the international manufacturer and retailer of skincare, body care, fragrance and hair care. L'Occitane products are currently sold in over 80 countries through over 1,540 retail locations which sell exclusively L'Occitane products and are decorated in a standardized L'Occitane design. The Company also distributes its products via complementary channels such as stores operated and managed by third parties, Internet shopping websites, mail-orders, spas, airport and duty-free stores and also those intermediaries who provide its products as amenities to their customers (i.e. hotels and airlines).

3. Our goal is to make your shopping experience as easy as possible. You can find all information what you are looking for in our FAQ’s or in the Customer Service menu, please contact us via email or call one of our Customer Service Specialists.

4. Personal interaction between customer and L'Occitane company E-mail Phone Website Fax E-mail Phone Website Fax Customer

5. Customer service look forward to hearing from customers. Your personal details FAQ All order information Where is my order? Can I track my order? How do I make a changes my order or cancel my order? Shipping Policy All information about deivery Standard Delivery Standard Delivery - PO Box Express Delivery Overnight Delivery L'Occitane Customer Service and Support

6. Returns Policy Information how you can made your return Payment policy Gift cards Forms of payment Sales Tax Products Well design full information about products L'Occitane Customer Service and Support

7. L'Occitane marketing management and a nalysis Attract new customers track all the time a salesperson contact a potential customer Repeat customers send free gifts to customers, send information about new developments the most frequently purchased products Feedback L'OCCITANE welcomes feedback on your experience with their products in order to improve product quality and service and to post your comments in e-mails and other marketing materials

8. Oliver Baussan, founder of L’Occitane "It only takes a few words to say what really matters," writes Paul Eluard. "So, to put it simply, I'd like to say THANK YOU!"