1. The Future of the Desktop Ewen Anderson CEO

2. Five key concepts and one set of directions Desktop Futures The change imperative New desktop directions The weight of legacy The mobility effect Changing role of IT What next?

3. The change imperative: IT as a barrier or enabler? Business demands Technology & cost pressures User expectations Ease of use BYOD Performance Security Mobility Touch-enabled Staff retention Pay-as-you-use Business transformation Multi-media Agility Shared services CSR Single sign-on Consumerisation Cloud Commoditisation Mobile device management XP replacement Convergence IT service provision Social media Compliance Self service Best value Budgets

4. Likely to increase Mobility/connectivity SaaS/Cloud XYOX Apps New form factors New interactions New peripherals Consumerisation Rich media Speed of change Likely to decrease Bespoke Applications Perpetual licenses Fixed desktops In-house resources Central control of users ‘Windows’ New desktop directions: the end of Windows?

5. Likely to increase Mobility/connectivity SaaS/Cloud XYOX Apps New form factors New interactions New peripherals Consumerisation Rich media Speed of change Likely to decrease Bespoke Applications Perpetual licenses Fixed desktops In-house resources Central control of users ‘Windows’ New desktop directions: the end of Windows?

6. New desktop directions: trends & predictions

7. Typical layers that build up in the long fat tail... 16 Bit apps/components Un-documented installs Browser-dependent Plug-in dependent Inter-dependent Hard-coded registry Local admin rights Security settings The weight of legacy: stratification

8. Shifting the application weight All applications installed Applications in use Unique applications (standardised versions) Apps that convert / install 1 st time Apps needing remediation Misfits

9. “Desktop” System monitoring & proactive support User Maintenance & updates Provisioning scale-up/out Data replication BC & DR 3G/4G wi-fi SaaS apps & rich content Personalisation & authentication Devices & peripherals App & desktop platform Data & Storage Access, security & compliance Corporate app store & SSO Core, team & personal apps Home Mobile Office International LAN /WAN Usage monitoring & diagnostics Graphics & desktop acceleration The mobility effect: simple idea, complex delivery

10. Impact on IT: build and run vs manage

11. Impact on IT: build and run vs design and manage Need for Flexibility Appetite for Outsourcing Desktop Platform Physical On-Premise Desktop Platform Managed Physical On-Premise Desktop Platform Virtual On-Premise Desktop Platform Managed Virtual Hosted Desktop Platform DaaS Cloud

12. Get ready for the new demands Plan the journey toward the ‘future state’ Take measured steps Set the success criteria Understand where you are now Walk in the footsteps of others Benchmark the service (before & after) Realise and prove the benefits Become the service provider of choice What next?