1. 1 NETWORK PLANNING TASK FORCE “ SUMMER PLANNING SESSION ” 08/21/06

2. 2 Agenda Introductions Completed NPTF initiatives in FY’06 Status of NPTF initiatives for FY’07 Discussion of NPTF topics for Fall agenda Fall meeting schedule

3. 3 NPTF FALL ’06 MEMBERS ■ Mary Alice Annecharico/Rod MacNeil, SOM ■ Robin Beck, ISC ■ Chris Bradie/Dave Carrol, Business Services ■ Cathy DiBonaventura, School of Design ■ Geoff Filinuk, ISC ■ John Keane/ Grover McKenzie, Library ■ John Irwin, GSE ■ Marilyn Jost, ISC ■ Deke Kassabian /Melissa Muth, ISC ■ Doug Berger/ Manuel Pena, Housing and Conference Services ■ Mike Weaver, Budget Mgmt. Analysis ■ Dominic Pasqualino, OAC ■ James Kaylor, CCEB ■ Kayann McDonnell, Law ■ Donna Milici, Nursing ■ Dave Millar, ISC ■ Michael Palladino, ISC (Chair) ■ Jeff Fahnoe, Dental ■ Mary Spada, VPUL ■ Marilyn Spicer, College Houses ■ Steve Stines / Joseph Shannon, Div. of Finance ■ Ira Winston / Helen Anderson, SEAS, SAS, School of Design ■ Mark Aseltine/ Mike Lazenka, ISC ■ Ken McCardle, Vet School ■ Brian Doherty, SAS ■ Richard Cardona, Annenberg ■ Deirdre Woods/Bob Zaraowski, Wharton

4. 4 FY’06 NPTF Infrastructure Initiatives ■ 10 Gig routing core fully operational ■ All fiber-connected buildings have gig backbones. ■ 24 Gig buildings/subnets ■ 22% of campus ports are redundant ■ Closet (edge) electronics ■ 3 year depreciation with rigorous upgrade schedule ■ 41% are 10/100/1000 switches ■ Lowered 100Mpbs price from $16.03 to $8.03 ■ Next Generation PennNet ■ Northern NAP (Sansom Place) operational ■ Western NAP (Dental) began construction ■ Building entrance evaluation completed

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6. 6 FY’06 NPTF Infrastructure Initiatives (Continued) ■ Wireless ■ Lowered wireless support costs (includes capitalization). ■ Complete deployment of Wireless in College Houses and Sansom Place using 802.1X for authentication. ■ Public Safety Work ■ 123 Campus E-Phone Upgrades (Garages) ■ PennCommunity ■ Remote back up PennCommunity service implemented

7. 7 FY’06 NPTF Security Initiatives ■ Payment Card Industry Compliance ■ Compliance assessment complete, remediation in progress. ■ Traffic filtering implemented to reduce attack risks by blocking key Netbios ports at campus edge routers. ■ Quarterly Security Effectiveness Reporting - Complete ■ Awareness: Reach the “Unreachables” ■ Ongoing Almanac series: “One Step Ahead” ■ Firewall Service ■ Firewall recommendation, documentation and supporting services in place: http://www.upenn.edu/computing/provider/firewall/index.html ■ SPIA ■ Successful pilot complete ■ Early adopters project in process.

8. 8 FY’06 NPTF Services Initiatives ■ Integrated Communications ■ Developed flexible, cost-effective service based on open- source VoIP. (Over 700 users) ■ Production-grade ■ Redundant servers, gateways and PRIs ■ Automated monitoring (server, network, PRIs) ■ Single-line features, email/voice mail integration ■ 911 ■ Architecture: layer 2 Quality of Service, separate VLANs & subnets

9. 9 FY’06 NPTF Services Initiatives (Continued) ■ Integrated Communications ■ Installation, Help Desk support & billing fully operational. ■ Customer and local support programs in place ■ Local support provider training ■ Reference materials ■ www.upenn.edu/voice/voip/ www.upenn.edu/voice/voip/ ■ Deployed telephone directory services. ■ Deployed web “front-end” to Integrated Communications Services.

10. 10 FY’06 NPTF Services Initiatives ■ POBOX ■ Improved efficiency of webmail ■ Optimized filesystem architecture ■ Increased storage from 50Mbps – 100 Mbps ■ WWW ■ Search.www now utilizing Google search appliance technology ■ Lower cost and faster

11. 11 ■ Deploy new closet electronics (Starting January 2007) ■ Next Generation PennNet ■ Dental NAP operational ■ Complete all NAP to NAP single-mode fiber links ■ Infrastructure upgrades ■ 40% redundant ports ■ Deploy new building entrance equipment (25% of subnets) ■ 1000Mbps subnets/buildings (40) ■ Public Safety ■ Upgrade campus building emergency phones ■ Install more West Philly security cameras FY’07 NPTF Infrastructure Initiatives

12. 12 FY’07 NPTF Security Initiatives ■ Web-based Critical Host Maintenance: in production Sept. ‘06. ■ Achieve Full Payment Card Industry Standards Compliance ■ SSN Convert or Secure: Prepare warehouse environment and create conversion toolkit. ■ Implement Scan and Block in at least 5 (and up to 10) academic and administrative areas. ■ SPIA ■ Complete Early Adopters project ■ Implement Risk Management and Reporting ■ Implement Campus Authorization Service ■ Implement Security Incident Tracking and Management ■ LSP Security Certification

13. 13 FY’07 NPTF Services Initiatives ■ IP Telephony Service Upgrades: ■ Deploy 2000 IP-based phones ■ Richer feature set for phones ■ Software-based telephones (Softphones). ■ Location-based services, supporting user location for emergency services as well as customized user services based on a user's specific location (Presence). ■ IP-based ACD fully operational ■ Replace existing voice mail with IP-based voice mail (June)

14. 14 ■ Network Reliability ■ Maintain < 9 hours of unplanned downtime a year for network user services (POBOX, WWW, etc.) ■ Maintain < 5 hours of unplanned downtime for network infrastructure services (DNS, DHCP, etc.) ■ POBOX Next Gen - July 2007 ■ Email service with integrated calendaring ■ Support for access from handheld devices ■ Customer Service ■ Online, self-service intake for voice and data orders ■ Use of Remedy for Telephone maintenance tickets FY’07 NPTF Services Initiatives (Continued)

15. 15 FY ’07 Tentative NPTF Goals to Implement for FY’08 ■ Finalize and implement Alternative Funding Model team recommendations for CSF. ■ Hold as many rates flat as possible for FY ’08. ■ Increase customer service (use more metrics). ■ Determine new strategic initiatives/directions. ■ Determine which services can be discontinued.

16. 16 Discussion of NPTF topics for Fall agenda (Infrastructure) ■ Internet2/NewNet ■ Lower 1000Mbps rates ■ Potentially lower 100Mbps rates

17. 17 Discussion of NPTF topics for Fall agenda (Security)

18. 18 Discussion of NPTF topics for Fall agenda (Services) ■ POBOX Next Gen deployed in early FY’08 ■ Digital video ■ Student services (data, voice and video)

19. 19 MEETING SCHEDULE – FY 2007 ■ Meetings 1:30-3:00pm in Business Service Conference Room, 4 th floor of 3401 Walnut Street ■ Summer Planning Session 8/21 ■ Fall Focus Groups (TBD-likely late Sept.) ■ Fall Meetings (7) ■ September 18 ■ October 2 ■ October 16 ■ October 30 (Added. Please fix calendars.) ■ November 6 ■ November 20 ■ December 4 (If necessary.)