1. Frank Dyska, Jordan Sirianni, Alexa Verink, Michelle Weaver, and Jeffery Weiss

3.  Personal relationship most important  Never criticize/embarrass in public  Many meetings – no business at first  Entertainment/picking up the bill/house visits  COMPROMISE – establish trust  Timing is slower than in U.S.  Answering emails & phone messages  Follow up on requests – things done last minute

4.  CVs include more info  Photo  Marital status/children or not  Women – pregnancy test  Illegal to work on tourist visa  Many are English teachers (90 days)  Hard to get foreign job unless you’re just that good  Need contract for work visa  Usually need work visa for a contract

6.  Chile Electronic Stock Exchange (Chile)  Lima Stock Exchange (Peru)  Rio de Janeiro Stock Exchange (Brazil)  São Paulo Stock Exchange (Brazil)  Bogota Stock Exchange (Colombia)  Guayaquil Stock Exchange (Ecuador)  NY Stock Exchange (U.S.) Bolsa de Valores de Rio de Janeiro Bolsa de Valores de Columbia New York Stock Exchange

7.  Worldwide  Cannot Compete with: ▪ NASDAQ, NYSE, Tokyo, London ▪ Euronext (Belgium, France, Holland, Portugal)  Electronic markets Tokyo Stock Exchange

8.  Economic Downturns (Recessions)  Stocks Working in “Clusters”  Fast Pace  Unpredictable Events  Risk Management  Lots of Money Invested  Change (Judgment Calls)  Less Stock Selection  Regulatory Laws Unpredictable Events: 2010 8.8 Magnitude Earthquake

9.  Rapid Accumulation of Wealth  Indice de Precio Selectivo de Acciones (IPSA)  40 Stocks with the Highest Average Annual Trading Volume  Build a Global Portfolio (Different than Opportunities in the U.S.)  Narrow Focus  Brings in Outside Business Rapid Accumulation of Wealth

10.  Business-Related  Economic Growth  Global Conglomerates  Financial Engineering  Heavily Math-Oriented  Software Engineering  Facilities (Specific Designs) Software Engineering Financial Engineering

11.  Separated into Products and Services for:  Stock brokers  Professional Investors  Private Investors  Analysis & Studies  Information Redistribution (Internet Ticker & Bolsaticker)  Has Greater than 300 Companies Listed

13.  Decrease in Stock of:  Pulp & Paper Supplier, Copec  LAN Airlines  Fertilizer Maker, SQM  Banco de Chile  Increase in Stock of:  Construction Firm, Salfacorp  Forestry Products Company, Masisa

14.  Price of Copper Increased  Due to Supply Concerns  Works as a Positive Terms of Trade ▪ Boosts the Peso Exchange Rate  Stable Government  Supplies Money for Aid and Reconstruction Efforts Copper Mine in Chile Sebastián Piñera President of Chile

16.  Industrial Engineers of the Santiago Stock Exchange Streamlined its Security  Implementing IBM’s Security Products in December of 2008.  Allowed “the exchange to increase its capacity to over 3,000 orders per second, 100 times greater than at present, and reduce its latency to two milliseconds, 100 times lower than its current level.”  Allowed the Stock Exchange to be placed “in the vanguard of the world's regional exchanges.”

17. Engineering and the Santiago Stock Exchange Industrial engineering is very important to streamline the Santiago Stock Exchange. The administrators and managers of the stock exchange all consider themselves to be engineers. The exchange states in their company mission that they are dedicated to innovation, efficiency, and technology.

19.  Which segment of professionals do you deal with most often?  How does Bolsa compare with other stock exchanges?  Is this a fair comparison based on its geographical location?  What part of your job did you learn in school, and what part did you learn on the job?  How has technological advancement allowed the stock exchange to run more efficiently?  What are some of the challenges faced in establishing and maintaining effective communication when working with people from many diverse backgrounds?

20.  What’s your favorite area of Santiago?  Do you feel that the political and social conflicts in Chile parallel those found in the United States?