1. Grant & Contract Accounting (GCA) Update MRAM December 2010 MRAM December 2010

2. Campus Services Update MRAM December 2010 What we’ve discovered: Big backlogs in all processes Variance in customer service delivery to campus What we’re doing: Setting expectations for replies to customers Backlog and current work are not two separate things Adding value to process steps

3. Who to Contact MRAM December 2010 Single Point of Contact: gcahelp@uw.edu 206-616-9995 Team of Grant Analysts is in place to manage campus communication

4. Grant Analysts MRAM December 2010 Cheryl Haycox Amy Liu Meg Russo Colleen Laing

5. clso For inquiries related to an existing budget number, submit inquiries through GrantTracker: http://www.washington.edu/research/gca/budget/granttracker.html Questions not related to a specific budget number should be directed to gcahelp@uw.edu or 616-9995.gcahelp@uw.edu Questions regarding the transition? Please contact: Kirsten DeFrieskirsten5@uw.edu543-2597kirsten5@uw.edu Lily Gebreneguslgebren@uw.edu543-0817lgebren@uw.edu Sue Camberscamber@uw.edu543-8951scamber@uw.edu Who to Contact r. MRAM December 2010