1. Assessment: What it means What we’ve done What’s ahead Update from the Information Services Assessment Council March 30, 2006

2. assessment an ongoing process in which services, resources and performance are measured against the expectations of users, and improvements are made to satisfy user needs effectively and efficiently.

5. Some recent history August 2002 – Libraries Assessment Task Force formed February 2003 – Task Force report submitted; recommendations adopted; Libraries Assessment Council formed July 2004 – Libraries Assessment Council began second term (member rotation) July 2005 – Information Services Assessment Council formed

6. Information Services Assessment Council members Susanne Clement, Libraries Jill Glaser, IT Ryan Papesh, NTS Thelma Simons, IT John Stratton, Libraries Bill Myers, IS

7. ARL “Making Library Assessment Work” suggestions: 1. Clarify the role of the IS Assessment Council and Coordinator

8. IS Assessment Council purpose: Enable evidence-based decision- making by fostering and supporting a culture of assessment…

9. …an ongoing process in which services, resources and performance are measured against the expectations of users, and improvements are made to satisfy user needs effectively and efficiently.

10. IS Assessment Council charge: Specifically, ISAC is charged to:  Collaborate with and advise Information Services leadership and staff to identify and support priority assessment activities.  Develop, coordinate and conduct staff development activities related to assessment.  Report to the IS community on assessment activities and results.

11. What ISAC can provide: Consultation and advice Facilitation Staff development/training Coordination Reporting Archiving

12. Evidence in action

13. What do we need to know?

14. Who can tell us?

15. How can we get the information?

16. What will it enable us to do?

17. How much will it cost?

18. Some current and recent assessment activities IS environmental scan of data gathering IS communication/newsletter focus groups Libraries Web site comments and suggestions Libraries service desk comment cards KU ScholarWorks faculty focus groups Libraries service desk referral survey

19. Some upcoming assessment activities Use of IS online service catalog Student use of email Engineering graduate student use of library resources Interlibrary Loan, Document Delivery, E- Reserves user satisfaction Develop IS assessment plan Develop system/method for recordkeeping

20. LibQUAL+ Conducted previously in 2000 (as SERVQUAL) and 2003 URL for our population open from April 3 - April 28 Anticipate sending to all faculty, staff and grad students, and random sample of undergrads

21. Upcoming staff development sessions April 13 – Surveys as an assessment method May 11 – Usability as an assessment method Each session will be held in the Computer Center Auditorium, 11:00-noon

22. Some things we’d like to ask you…