1. Change Management Prof. Steve Phelan Lecture 9

2. Today Reorientation  Organizational frame bending  Marconi plc LMZ Chs21-23  Successful self-directed teams (1992)  Appreciative inquiry (2002)  Future search (1995) Errata  Next two sessions FBZ 243 & FBZ 269

3. Frame bending Zzzzzzzzzzzz  Anything new here?  Anything practical here? Principles  Diagnosis  Vision  Energy  Centrality  Three themes  Magic leader  Beyond the magic leader  Planning and opportunism  Many bullets  Investments and returns

4. Marconi Case What should Parton do to solve his problems and in what order should he do it?  Shattered confidence  Business model  Business processes  Leadership  Culture and values How would you measure success?

5. Self Directed Teams Why are self-directed teams useful? Do you really believe only 50% of managers will ‘get it’? What is new here? Will the recommendations work? Which recommendations are the most important?

6. Appreciative inquiry What is AI? How does it work? Would you use it?

7. Future search What is future search? How does it work? Would you use it?