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Title 96% Client Satisfaction. PMA Companies Part of Old Republic International Family of Companies 2 Old Republic Family of Companies  Old Republic.

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Presentation on theme: "Title 96% Client Satisfaction. PMA Companies Part of Old Republic International Family of Companies 2 Old Republic Family of Companies  Old Republic."— Presentation transcript:

1 Title 96% Client Satisfaction

2 PMA Companies Part of Old Republic International Family of Companies 2 Old Republic Family of Companies  Old Republic International is one of the nation's 50 largest publicly owned insurance organizations  Old Republic International -Approximately $14 billion assets -Shareholders' equity of $3.9 billion, or $16.84 per share  Top 10 national Workers’ Compensation provider PMA Companies  PMA Insurance Group - Expert in Workers’ Compensation - All-lines coverages  PMA Management Corp. - Third Party Administrator (TPA) focused on Workers’ Compensation and risk management services  PMA Management Corp. of New England - Claims administration and risk services, primarily in CT, NY, and New England states  Midlands Management Corporation - Managing general agent (MGA), program administrator and provider of specialty TPA services

3 Serious About Your Success  As a PMA Companies client, you benefit from our commitment to delivering tangible value -We make an impact not only with the services and products we recommend, but also with our expertise, responsiveness, and willingness to help resolve your challenges  We have a service-driven culture -A focus on client service that permeates every level of our organization -It starts with each individual, extends to all of our functional teams, and is evident in every client interaction  Our team is top-notch, with employees who are knowledgeable and experienced -Our people are passionate about understanding clients’ needs, addressing those needs, and continually raising the bar for excellent service PMA Companies is a premier provider of Workers’ Compensation and related commercial insurance risk management solutions. PMA Companies is serious about your success. We stand out from other providers for three simple yet compelling reasons: 3

4 Our Service Model  PMA Companies is deliberate in selecting clients who strive to actively manage their risk profiles  We seek to partner with organizations that highly value their business resources and most important assets—people  Our shared values allow us to collaborate effectively with each client—working hand-in-hand to help them address their insurance and risk management needs  We spend time getting to know clients to best understand their businesses  Our solutions are tailored to minimize risks and total cost of insurance and are supported by best-in- class risk, claims, and managed care services 4

5 PMA by the Numbers 96% Client Satisfaction Large client retention rates of 90% or higher 95 years of serving clients and building long-term relationships 5

6 Our Vision and Values Our vision is to be the premier provider of Workers’ Compensation risk solutions and related commercial insurance products for PMA target clients throughout the United States. Every day, our employees demonstrate our company values:  Passion. We accept nothing less than the optimum result  Accountability. We deliver what we have promised  Execution. We operate with disciplined execution, continually focusing on our goals  Professionalism. We conduct ourselves as true professionals--business people who are respected  Teamwork. We work together to achieve our goals 6

7 PMA Solutions and Our Execution PMA Companies offers a full range of risk management and insurance solutions.  Property and Casualty Insurance by PMA Insurance Group -Serving mid-size to large clients across industries since 1915 -Workers’ Compensation specialist with full spectrum of Property and Casualty products  Alternative Risk Solutions for Groups and Captives by PMA Specialty Markets -Structuring rent-a-captive and wholly owned captive programs for 15 years -Providing specialized underwriting, reinsurance, claims administration and risk control services  Risk Management and Third Party Administration Services for self-insureds by PMA Management Corp. and PMA Management Corp. of New England -Offering individual and group self-insured and unbundled insurance programs -Clients include hospitals, health care systems, public entities, universities, colleges and more -Services that provide clients measurable value and return on investment  Excess Workers’ Compensation insurance solutions by Midlands Management Corporation -Serving self-insureds, self-insured groups, and public entities -A “top 5” Excess Workers’ Compensation provider in the U.S. 7

8 PMA Solutions ~ Risk Control  Partnership approach—Our experts get to know your business and develop tailored loss control solutions with practical strategies and tactics to help your business run more efficiently and safely  PMA’s innovative Websource portal offers risk control resources -On-line forums. Post a risk control question and an expert will reply within 24 hours -Web events. On-line seminars hosted by risk control experts -E-learning opportunities -Technical bulletins. Articles addressing current risk control topics -Other tools and resources. Disaster planning modules and more  Risk Control consulting and training services -Organizational improvement. Integrating safety into your culture through day-to-day decision-making -Industrial hygiene. Our Certified Industrial Hygienists help you anticipate, recognize, evaluate, and control occupational exposures in the work environment -Occupational health. PMA can provide assistance in establishing wellness programs for your employees and addressing factors that affect aging workers -Driving safety. PMA offers education and training on high-risk driving behaviors through initiatives that focus on how to select, train, and manage employees who drive for your organization 8 While it’s impossible to eliminate all risks, the right partner can help you better identify, assess, and control them.

9 PMA Solutions ~ Claims Management Comprehensive claims services that meet your needs and exceed your expectations.  PMA offers expert claims management services for various lines of insurance, including Workers’ Compensation, General Liability, Property, and Commercial Auto. Our process provides: -Convenience. Report claims 24x7x365 via fax, phone, or internet -Accessibility. PMA has local claims offices and a customer service center to assist during and after business hours -Efficiency. Our on-line claims imaging systems enables us to provide you with fast, efficient service -Transparency. With our on-line risk management information system, PMA Cinch®, you have direct access to your claims  Our complementary programs also offer quality assurance, fraud prevention, and litigation management  Workers’ Compensation claims services marked by: -Three-point contact program. Within 24 hours of an accident report, our process is underway with contact between the injured worker, employer, and medical provider -Claims registration and investigation. PMA investigates every claim for accuracy and validity -Subrogation. PMA investigates and pursues all potential recoveries on your behalf  Property and Casualty claims services -Property damage. Our property professionals help to stabilize the situation and get your business back on track -Liability. PMA claims specialists have the expertise, tools, and resources necessary to handle complex liability claims -Auto. Our appraisal process begins within 24 hours of your auto claim, and we offer preferred rental car rates 9

10 PMA Solutions ~ Managed Care Services  Our Managed Care Program follows a simple yet compelling philosophy focusing on excellence, efficiency, and service  Medical Bill Review to ensure you pay only for the services your injured workers receive -Initial review. Our innovative software program reviews medical bills and flags for waste or abuse -Complex bill review. Coding specialists and nurses hand-review questionable bills for repricing opportunities -PPO and specialty networks. PMA network partners reduce medical bills to contracted levels and PMA uses repricing methods and negotiated payments to reduce the costs of bills from out of network providers -Pharmacy Benefits Management (PBM) Program. We partner with one of the largest Workers’ Compensation PBM programs to provide greater savings on pharmacy expenses  Medical Case Management to achieve the best possible outcomes for injured workers and your business -Case management. Where assigned, our registered nurses guide injured workers through the recovery process and assess medical treatments for the best possible outcome. Our efforts always support stay-at- work or return-to-work strategies -Utilization review. Our formal utilization review programs address the medical necessity of diagnostic and treatment procedures before, during, or after services have been performed -Peer review. Offered as part of utilization review or as a stand alone service, a board-certified provider in the same specialty as the treating provider will review files and treatment and recommend treatment options 10 PMA manages medical costs without compromising quality care.

11 Other Specialized Insurance Solutions Midlands Management Corporation  Diverse and dynamic corporation with the financial strength and depth of services necessary to handle specialized insurance, underwriting, or issuing needs  Provides managing general agent services, program administration, and specialized fee-based services Industry Insight  PMA Companies have particular expertise serving organizations in these sectors: -Education -Health Care -Public Entities -Manufacturers -Retail/Wholesale Operations Commitment to Excellence  PMA Companies are comprised of risk management specialists committed to customer service, innovative solutions, and performance excellence  We are proud of our history—and excited about our future 11

12 An Invitation 12 At PMA Companies we seek to partner with clients who share similar values and culture--clients like you. If you’re looking for tangible value and a truly collaborative, long-term relationship, we encourage you to consider us. Because we care about your results--and your business--as if they were our own… …and we’ll prove it.


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