2. Extend your cloud with Oracle’s Functional Business Services Oommen Cherian Vice President Oracle Managed Cloud Services October 1, 2014 Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |

3. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. 3

4. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Cloud Consume Oracle as subscription- based services 4 Private Cloud Build and manage your own cloud using Oracle cloud products Oracle Cloud Solutions Multiple, Flexible Deployment Models – You Choose

5. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Managed Cloud Services is the on-ramp to the Cloud for Oracle customers. 5

6. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |6 Applications to Disk – Singular Focus on Oracle “Red” Stack The Unique Oracle Advantage

7. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |7 Hundreds of change projects executed successfully Up to 5.34 billion database transactions per hour 41+ petabytes of managed storage World’s largest Oracle VM and Linux grid Massive Scale

8. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 136 Controls Tested Biannually for Commercial 96 Controls Tested Biannually for Federal ISO 27002 Certificate of Conformity 72 Controls Tested Annually Department of Defense (DoD) and Agencies 1200+ Controls Tested Annually NIST & DIACAP ISO Certification HIPAA Compliance Compliant Level 1 Service Provider 217 Controls Tested Annually 64 Controls Tested Annually ISAE 3402 / SSAE 16 SOC1 Federal Certification & Accreditation (C&A) & FedRAMP Payment Card Industry (PCI) Custom System Validation Services 21 CFR Part 11 for Life Sciences Highly Secure 105 Controls Tested Annually SOC2 / SOC3 For Security & Availability ISO 27001 Certification 159 Controls Tested Annually

9. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |9 Oracle Managed Cloud Services is the on ramp to the cloud for Oracle Applications and Technology. Take your configurations and industry leading functionality to the cloud on the newest versions of Oracle software. Take your business processes to the cloud using Oracles advanced Applications, Technologies and Services. ONLY Managed Cloud Services focuses on business transaction management in the cloud. Proven, reliable, certified. Tested configurations, at the front of Oracle product development queue - find once fix many, predictive incident management. Secure - broadest range of security offerings in the market, compliance with regulatory requirements, best of breed security investments. Integrated in to your management and governance - a virtual extension to the CIO. Delivered on the most advanced technologies, continuously upgraded. True transparency and delivery of business transactions in the cloud.

10. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |10 Oracle Managed Cloud Services Award Winning Service Excellence and Customer Value Leadership 2014 North American Managed Cloud Customer Value Leadership Award from business consulting firm Frost & Sullivan OMCS was the clear winner – receiving an “exceptional” rating in 9 out of 10 evaluation categories “Oracle’s customer focus is unmatched in the managed cloud market” 2014 Outsourcing Excellence Award – Best ITO Infrastructure from thought leadership firm Outsourcing Center 2013 Winner – Best Cloud “…full software and hardware platform refresh…zero priority 1 issues during the go-live and stabilization period”

11. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Managed Cloud Services Customers

12. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Functional Business Services provide an integrated support platform for customers, combining business application support with traditional cloud services 12

13. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Functional/Technical Help Desk Ticket Based Incident Management Problem Management Continual Service Improvement Month End Closure Support Set up / Parameterization CEMLI Break Fix CEMLI enhancements based on bucket of days Critical Batch Monitoring Critical Process Improvement Keep the Light on CEMLI Services Database Administration Hyperion Administration Siebel Administration PSFT Administration OTM Administration Regression Testing Streamline Test Scripts Standardize Test Scripts based on Oracle Product scripts Functional Business Services – Capabilities

14. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Measured Results Reduce TCO Improve Service Levels to Business Faster Issue Resolution Risk Mitigation Faster Deployment of Functional Capability Extending Value with Functional Business Services Supporting ALL Oracle Cloud Solutions Sample Service Offerings Functional Service Desk Business Process Monitoring CEMLI Break Fix / Enhancement Functional Regression Testing Applications Mgmt 3 rd Party Product Mgmt Public Cloud Private Managed Cloud Hybrid Cloud

15. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |15 Realized Benefits of Integrated Platform  Great risk mitigation strategy  Service availability 24x7  Knowledge with a team – not an individual  Scalable Service  Shift handover – seamless process  Reduction in incidents over a period of time  CSI helps align the roadmap

16. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Customer Adoption Patterns All Industry Verticals All Major Geographies All Oracle Products Any Location Award Winning @Oracle @Customer @Partner North America Latin America Europe Middle East, Africa Asia Pacific

17. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Integrated Delivery Model Biz. Apps Support Tech Administration Continual Service Improvement Better quality of enhancements Business continuity Release Management – Integrated Testing Services Integrated with Release Mgmt Coordinated release cycles Reduced resolution cycle time Leverage standard Oracle test scripts and methodology Integrated Support Platform

18. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Customer Panel 18 Mr. Rejin Surendran Mr. Paul Van Amsterdam Mr. Sree Vaidyanathan

19. Turnover of €49.8 BILLION at end of 2013 190 Countries in which our products are sold Emerging markets now represent 57% of Turnover 174,000 Employees Our vision is to double the size of the business, whilst reducing our environmental footprint and increasing our positive social impact. Improve the carbon efficiency of our logistics by 40% between 2010 and 2020 Oracle Managed Cloud Services hosting Oracle Transportation Management CEMLI and Functional Service Desk for 3 production instances Faster deployment of infrastructure Proactive monitoring Hypercare for business critical periods Co location of key OMCS resources

20. Intuit Confidential and Proprietary20 Intuit - Leading provider of financial management, tax and online banking solutions for consumers, small & mid-sized businesses and accountants. Revenue: $4.5B; Employees: 8000+ Ranked 8th in Fortune 2014, 100 Best Companies To Work Oracle Solutions Oracle Managed Cloud Services (OMCS) with Helpdesk ; Data Warehouse Consolidation for 45TB on Exadata; Access Management, Identity Management & Analytics; Enhanced Security Services, Data Masking, Penetration Testing; Maximum Availability Disaster Recovery; R12 E- Business Suite deployed on Exadata Working with OMCS: Key Benefits Oracle managing a complete Oracle product stack Speed to deployment Proactive monitoring with fast issue identification and resolution Architecture to support peak season Capacity analysis Enhanced Security Services High service level agreements Single point of contact The Results Flawless 48 hour service cutover of 8TB database onto supported hardware Flexible access to deep pool of skilled resources for highly seasonal workload On-site delivery of service at Customer sites in both Menlo Park and Bangalore, India 99.9% Availability achieved

21. “We were able to achieve our goal of creating an outsourcing Center of Excellence (COE) due to Oracle Managed Cloud Services team’s willingness to take a long-term view of the relationship. Rather than approaching opportunities as a sales pitch, Oracle helped SCEA open up new avenues to pursue their goal of a Business Intelligence (BI) strategy in the cloud. Adding “skin in the game” created a collaborative, responsive, proactive partnership..” – Sree Vaidyanathan, Senior Director of Business Applications 21 SONY PlayStation (SCEA) – Division of SONY CHALLENGES/OPPORTUNITIES Enable rapid, effective rollout of an ERP re-implementation infrastructure to support PSS4 launch & expansion in Latin America Slow, manual Integration with other Sony Entities Enable support of Cloud Gaming business Enable rapid, effective rollout of infrastructure to support expansion in Latin America Absence of Consumer Gold record SOLUTIONS/PRODUCTS Oracle Master Data Management (UCM), Value Chain Planning (VCP) Oracle Hyperion, E-Business Suite, OBIA Analytics, Fusion Middleware Oracle Center of Excellence (COE) model providing complete Technical / Functional application support services including: Month, Quarter and Year end Business close support. Functional Service Desk (FSD) ticket based incident management Change and Problem management (CEMLI break fix) CEMLI Enhancement services (critical process improvements and develop new CEMLI per business requirements) Technical Administration (Database Administration, Periodic Maintenance Plan (PMP), Patching, refreshes etc) Regression Testing Services using OATS technology. Manage integration layer developed using Oracle Service Bus (OSB) between Siebel MDM, Informatica & Salesforce.com. Production support on Identity Management (IDM) & SOA interfaces. RESULTS >90 % Forecast Accuracy >72 % Reduction of E-Business Suite Customization Successful Business & IT transformation ~90 M Consumer Gold Record Improved Data visibility; Improved Sales & Operations Planning via better demand sensing and improved forecast accuracy By taking a long-term view & understanding SCEA’s IT and business goals, the OMCS team is viewed as an extension of the SCEA team and are delivering services that provide a competitive differentiator for Sony Playstation.

22. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Value. Choice. Confidence.  Gives Customers a Platform for Business Agility  Gives Customers a Platform for IT Transformation  Fully Managed, Easy to Use, Broadest Suite of Services  Only Managed Cloud solution with Enterprise-Grade ERP, HCM, and CX Applications  Only Managed Cloud solution with Applications, Platform, and Infrastructure #1 Database, #1 Middleware, Engineered Systems

23. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Learn More: Sessions & Customer Success Panel Discussions DEMOgrounds – Moscone West, ERP Managed Cloud Lounge – Moscone West, Level 3 SessionTypeDay / TimeLocation Oracle Managed Cloud Services: Your On-Ramp to the Cloud Strategy Monday, SEP 29 10:15 AM – 11:00 AM Moscone South - 301 How the Cloud is Changing the CIO RolePanel Monday, SEP 29 1:30 PM – 2:15 PM Moscone South – 300 Innovation that Fuels the Cloud Managed Cloud Services Session Tuesday, SEP 30 10:45 AM – 11:30 AM Moscone South – 300 The Next Level: Managed Security in the Cloud Panel Tuesday, SEP 30 12:00 PM – 12:45 PM Intercontinental Grand Ballroom C The Power of Engineered Systems in the CloudPanel Wednesday, OCT 1 12:45 PM – 1:30 PM Moscone South - 300 Extend Your Cloud Oracle Functional Business Services Panel Wednesday, OCT 1 2:00 PM – 2:45 PM Moscone South - 309 Managed Cloud Database Service: Database Cloud Delivered On-Premise Session Wednesday, OCT 1 3:30 PM – 4:15 PM Moscone South - 300 Oracle Managed Cloud for IndustriesSession Thursday, OCT 2 9:30 AM – 10:15 AM Marriott Marquis Salon 10/11 Oracle Confidential – Internal/Restricted/Highly Restricted23

24. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |24