1. Conquering Cancer…Close To Home
NSHOA Cancer Center
15 Medical Oncologists
2 Radiation Oncologists
6 Medical Oncology Locations
2 Radiation Oncology Locations
Conquering Cancer…Close To Home

2. Patient Walkthrough: A Step by Step Process
Treatment
Benefit Counseling
New Patient Intake
Billing
Insurance Verification
Nurse Education
Front Desk
Wellness / Nutrition
Prior Auth
Lab
Chemotherapy / Radiation
Clinical Trials
Physician Appointment
Course of Treatment
On Site Pharmacy

3. New Patient Navigator:
Becoming a Patient
New Patient Navigator:
Arrange visit by acquiring all information and medical records
Inform patient on what is needed on first visit
Guide patient on what to expect upon arrival

4. Patient Arrival: Front Desk
Front desk receptionists will gather new or updated patient information
Direct patient’s to proper area based on type of appointment (i.e. lab, infusion, exam room)
Collection of co-pays and direct calls from hospitals, facilities, and other physicians
Check-out patient with follow-up appointment, reminder card, and copy of any result of tests performed

5. Laboratory: Hematology / Oncology
Full service laboratory at every site
Insight into deficiencies or over production of components in the blood
Complete Blood Count (CBC) is drawn on every patient
Results within minutes
Infusion Therapy
Common treatments for low iron or B12
Circulating Tumor Cells (CTC)
Assess prognosis of patient’s with metastatic breast, colorectal, or prostate cancer
Flow Cytometry
Routinely used in the diagnosis of health disorders; i.e.. Blood Cancers

6. Physician Care
Consultation
Follow-Up Care
Discuss at length the results, diagnosis and course of action
Second Opinions
Explore all available options
Referrals to specialists for further evaluation
Oversee and coordinate your entire cancer care by working with other medical professionals
Covering physician (“A” Doctor) for every location

7. Courses of Treatment
Innovative chemotherapy treatment and delivery methods
Plan for any side effects before they occur
Utilization of state of the art tumor testing to find right combination of drug for your specific cancer type
Helps to avoid unnecessary toxicity
Radiation therapy
IGRT
IMRT
Treatment available in same location as concurrent chemotherapy

8. Ancillary Services Diagnostic Imaging Clinical Trials CyberKnife
Computed Tomography (CT) Scans
Positron Emission Tomography (PET) Scans
Allows physician to make most informed and potentially effective decisions for treatment
Clinical Trials
Alternative option to standard treatment
Helps doctors and future cancer patients to find a new promising safe and effective treatment for all
Currently offering 32 trials
CyberKnife
Used for treating benign, malignant tumors and other conditions
Delivers radiotherapy more accurately than standard radiotherapy

9. Nurse Education
Provides a comprehensive overview and understanding of treatment
Familiarize the patient with names, rationale, side effects and support for side effects in a simple and realistic manner
A checklist to aid patients and families to have an active part in their healthcare and maintenance
A physical tour of the infusion center in which the patient will receive their treatment

10. A Vital Component: Nutrition
On staff Oncology Registered Dietitian
Provides plan for a healthy diet in the fight against cancer both before and after treatment
Offers an array of nutritional supplements and vitamins readily available in office after consultation
A healthy diet creates an overall better quality of life
Helps improve side effects of cancer treatments such as:
Loss of appetite
Nausea
Vomiting
Diarrhea
Constipation
Mouth sores
Taste changes
Weight loss/weight gain

11. Benefit Counseling Identifying Financial Toxicity Patient Discussion
Prior Auth
Obtain current insurance verification on coverage, deductible, out-of-pocket, co- insurance
Determine Assistance
Diagnosis
Medicare vs. Commercial
Non-Profit Organizations
Co-Pay Cards
Drug Program (free drug)
Education on coverage
Cost of treatment
Application Process
Payment Plan
Discuss viable options
Open Enrollment
Affordable Care Act (Exchange)

12. On-Site Pharmacy Dispense of medication within 24 hours
10 Injectable Drugs
25 Oral Chemotherapy Drugs
Dispense of medication within 24 hours
No delay in start of treatment
Specialty pharmacies can take days
Refills can be coordinated with follow-up appointments
High Co-Pays – no problem
Benefit Counseling provided for all prescriptions

13. Billing: The Breakdown
Next Day Billing
Bi-Weekly A/R Follow-Up
Available billers to discuss statements (even those not billed by our facility)
Establish hardship status on a case by case basis
Explain and dispute any denial on the patient’s behalf to their insurance
Built a network of relationships with provider reps and Medical Directors from various insurances

14. What Makes Us Different
Open 7 days a week / physician on call 24 hours a day
Keeps patient’s out of hospital
Centralized Calls
Direct contact for scheduling, messages, refills, etc
Triage
Fast & direct access to healthcare support and information
Patient Support Group
Outlet for survivors and active patients to openly discuss their journey
Patient Appreciation / Fundraisers
Becoming involved in the community and raise awareness for patient needs
What Makes Us Different