1. What is Organizational Development? It is the application of social science techniques to plan change in organizational settings for the purpose of enhancing organizational effectiveness and the development of individuals.

2. Underlying Values Concept of people Concern for science Democratic principles The helping relationship

3. Potential Conflicts with OD Conflict with profit making Conflict with managerial prerogatives

4. Organizational Level Diagnosis Inputs General Environment Industry Structure Transformation Strategy Design Factors Culture Outputs Performance Productivity Satisfaction

5. Group Level Diagnosis Inputs Organization Design Factors Culture Strategy Transformation Group Design Factors Outputs Team Effectiveness Productivity, Satisfaction

6. Individual Level Diagnosis Inputs Group Design Factors Personal Characterist- ics Transformation Job Design Factors Outputs Individual Effectiveness Productivity, Satisfaction

7. After Diagnosis Feeding back the information Choosing interventions Managing change Institutionalizing change

8. Team Building Improved group processes Communication Goal clarification Role clarification Task orientation

9. Survey Feedback Small meetings to feedback survey results Meetings used to formulate change Managers conduct meetings to indicate commitment

10. Employee Involvement Quality of worklife Quality circles Total quality management

11. Re-Engineering Job redesign Teamwork Work performed by most appropriate person Advanced information technologies used

12. OD Effectiveness More impact on organizational than individual outcomes Works better for white collars than blue collars Works better if multiple techniques are used Technological change shows more positive outcomes

13. Measurement Problems Difficult to isolate cause of outcomes since OD efforts often involve multiple changes May be the result of Hawthorne effects Change may be due to maturation or passage of time and not intervention

14. Ethical Issues The role of the OD practitioner Who’s values

15. Backwards & Forwards Summing up: We looked at OD values and how the process operates. We explored major approaches and the difficulties inherent in evaluating interventions Looking ahead: We conclude the semester by looking at organizational behavior in a global context