1. Dragon Express Dragon Express Inc. is a courier company. It has 1000 branches around 200 countries and 500 partners. It has 380 aircrafts and 10,000 employees. It picks up and delivers 1,000,000 articles every day. We don’t know how many people track their goods every day.

2. Data and work flow(high level) We deliver goods from cities to cities. We use several big cities as hubs to get goods together for same destination for economical reason. We put all information in Stamford, so people can track their goods more accurate and faster. Where the goods are? What the goods status are? When my customer can get it? Can you hold it for one day? Can I send it to another places.

3. Data and work flow(more detail) Simplified example(New York ShangHai) 1. A customer in New York city calls for pick up. 2. Dispatchers sent a guy to pick it up. 3. Pick up guy put the goods into warehouse. 4. Warehousemen pack the goods for different destination. 5. Dispatchers order flights to carry the goods and send documents to departure and destination customs.

4. Data and work flow(continue) 6. Drivers deliver goods to JFK. airport. 7. Our carrier flight carries goods to China for less 16 hours. 8. Our ShangHai branch go to the PuDong airport to pick up the goods through custom. 9. Goods will be sent to warehouse. 10. Delivery guy will deliver it ASAP. 11. Total amount of time is less than 24 hours(from midnight of the day we pick up the goods).

5. Consigner New York Consignee ShangHai Data and work flow(continue) 5pm 6pm 7pm 8pm 12am Next day 12 pm (Local time) Eastern time

6. Use cases(high level) Place order Collect money Update info Track mail Express service sender operator dispatcher consigneeaccountant

7. E/R Diagram Sender Mail Type Mail Department Rates Status Employee Address E-D 1 1 S-M 1M M-E MM S-A M 1 M-S 1 M M-M 1 M-S M M 1