1. Student Support Services University Council, June 2008

2. The SSS sections Accommodation Office Counselling Service for Students Disability Services Open Door Team Student Financial Support Unit Student Support Office International student support + IAS Student ‘welfare’ advice Undergraduate Special Cases

3. The Student Support Network

4. Contextual issues Increasing student numbers, particularly targeting international and post-graduate National increase in mental health difficulties in 16-25 population New communication, e.g. face-book Heslington East Changes to immigration rules Possible higher fees 2010 New QAA & HEFCE guidance

5. Examples of current projects 1. Manage students lets with residence refurbishments this summer 2. Introduction of the ‘Open Door Team’ approach to support for students with emotional, psychological and mental health difficulties [from 1.9.08] 3. Prepare for the new national points based immigration system [students – 1.2.09] 4. Prepare allocation plan for ‘new’ Goodricke College in October 2009

6. Examples of current projects 5. Improve our support to students from care [aim for Frank Buttle Trust QM 1.10.08] 6. Develop a set of confidentiality protocols for SSS and possibly the SSS network 7. Complete review of 3-year social norms based alcohol project 8. Review of Disability Services 9. Re-contract for medical services 10. Money Doctors

7. Some of the future challenges Significantly improve our IT interactivity with students. Develop options for increasing accommodation for students with families. Improve student financial capability. Continue to roll out support for international students. Develop the ‘welfare’ links: SSS, departments and Colleges.

8. SSS staff examples of 07/08 achievements Negotiating Council Tax exemption for PhD writing up students Links with Departments and York College to support extended degree students Obtaining independent status for a first year student estranged from her (hostile) family ‘Pigs and Cows’ promotional campaign Helping to provide a good standard of service to people who contact SSO

9. Any questions or comments?