1. 2-1 MARKETING MANAGEMENT Canadian Twelfth Edition Developing Marketing Strategies and Plans

2. 2-2 The Value Delivery Process

3. 2-3 Improving: The Japanese Way 0 customer feedback time 0 product improvement time 0 setup time 0 defects 0 purchasing time

4. 2-4 A North American example?

5. 2-5 SWOT Analysis Strengths Weaknesses Opportunities Threats

6. 2-6 Core Competencies A source of competitive advantage Applications in a wide variety of markets Difficult to imitate

7. 2-7 Mission Statement Focus on limited number of goals Stress major policies and values Define major competitive spheres

8. 2-8 3 V’s Approach to Marketing Define the value segment Define the value proposition Define the value network

9. 2-9 Starbucks

10. 2-10 Tim Horton’s

11. 2-11 Second Cup

12. 2-12 Porter’s Generic Strategies Overall Cost Leadership Differentiation Focus Michael Porter Harvard University

13. 2-13 Marketing Plan Contents Executive summary Table of contents Situation analysis Marketing strategy Financial projections Implementation controls

14. 2-14 Evaluating a Marketing Plan Is the plan simple? Is the plan specific? Is the plan realistic? Is the plan complete?