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2. Building an E-commerce Web Site
Chapter 4
Building an E-commerce Web Site
Created by, David Zolzer, Northwestern State University—Louisiana
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3. Learning Objectives
Explain the process that should be followed in building an e-commerce web site
Describe the major issues surrounding the decision to outsource site development and/or hosting
Identify and understand the major considerations involved in choosing web server and e-commerce merchant server software
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4. Learning Objectives
Understand the issues involved in choosing the most appropriate hardware for an e-commerce site
Identify additional tools that can improve web site performance
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5. Pieces of the Site-building Puzzle
Page 180, figure 4.1
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6. Building an E-commerce Web Site: A Systematic Approach
Planning: the systems development life cycle
Systems analysis: identify business objectives, system functionality, and information requirements
System design: hardware and software platforms
Building the system: in-house vs. Outsourcing
Testing the system
Implementation and maintenance
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7. Planning:the Systems Development Life Cycle
A methodology for understanding the business objectives of any system and designing an appropriate solution
Systems analysis
Systems design
Building the system
Testing
Implementation
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8. Systems Analysis: Identify Business Objectives, System Functionality, and Information Requirements
A list of capabilities you want your site to have
System functionalities
A list of types of information systems capabilities you will need to achieve your business objectives
Information requirements
The information elements that the system must produce in order to achieve the business objectives
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9. System Design: Hardware and Software Platforms
System design specification
Description of the main components in a system and their relationship to one another
Logical design
Describes the flow of information at your e-commerce site
The processing functions that must be performed
The databases that will be used
The security and emergency backup procedures that will be instituted
The controls that will be used in the system
Physical design
Translates the logical design into physical components
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10. Systems Analysis: Business Objectives, System Functionality, and Information Requirements
Page 182, table 4.1
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11. A Logical and Physical Design for a Simple Web Site
Page 183, figure 4.2a
Simple Data Flow Diagram
This data flow diagram describes the flow of information requests and responses for a simple Web site
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12. A Logical and Physical Design for a Simple Web Site
Page 183, figure 4.2b
Simple Physical Design
A physical design describes the hardware and software needed to realize the logical design
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13. Choice in Building and Hosting
Page 184, figure 4.3
You have a number of alternatives when building and hosting an e-commerce site
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14. Building the System: In-house Vs. Outsourcing
Hiring an outside vendor to provide the services you cannot perform with in-house personnel
Co-location
When a firm purchases or leases web server (and has total control over its operation) but locates the server in a vendor’s physical facility
The vendor maintains the facility, communications lines, and the machinery
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15. The Spectrum of Tools for Building Your Own E-commerce Site
Page 185, figure 4.4
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16. Costs of Customizing E-commerce Packages
Page 186, figure 4.5
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17. Key Players: Hosting/co-location Service
Page 187, table 4.2
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18. Testing the System Unit testing System testing Acceptance testing
Involves testing the site’s program modules one at a time
System testing
Involves testing the site as a whole, in a way the typical user will in using the site
Acceptance testing
Verifies that the business objectives of the system as originally conceived are in fact working
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19. Implementation and Maintenance
Benchmarking
A process in which the site is compared with those of competitors in terms of response speed, quality of layout, and design
Maintenance is on-going
20% devoted to debugging code and responding to emergency situations
20% concerned with changing reports, data files, and links to backend databases
60% devoted to general administration and making changes and enhancements to the system
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20. Choosing Server Software
System architecture
Refers to the arrangement of software, machinery, and tasks in an information system needed to achieve a specific functionality
Two-tier architecture
A web server responds to requests for web pages and a database server provides backend data storage
Multi-tier architecture
A web server is linked to a middle-tier layer that typically includes a series of application servers that perform specific tasks, as well as to a backend layer of existing corporate systems
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21. Two-tier and Multi-tier E-commerce Architectures
Page 191, figure 4.6
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22. Web Server Software Site management tools
Verify that links on pages are still valid and also identify orphan files
Dynamic page generation tools
The contents of a web page are stored as objects in a database, rather than being hard-coded in HTML
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23. Key Players in Web Server Software
Page 192, figure 4.7
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24. Basic Functionality Provided by Web Servers
Page 193, table 4.3
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25. Web Application Servers
Software programs that provide the specific business functionality required of a web site
Include:
Catalog display
Transaction processing
Audio/video server
Auction server
B2B server
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26. Application Servers and Their Function
Page 197, table 4.4
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27. E-commerce Merchant Server Software Functionality
Software that provides the basic functionality need for online sales, including:
An online catalog that list products available on a web site
Order taking via an online shopping cart that allows shoppers to set aside desired purchases in preparation for checkout, review what they have selected, edit their selections as necessary, and the actually make the purchase by clicking a button
Online credit card processing verifies the shopper’s credit card and then puts through the debit to the card
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28. Merchant Server Software Packages (E-commerce Suites)
Offers an integrated environment that provides most or all of the functionality and capabilities needed to develop a sophisticated, customer-centric site.
Key factors to consider
Functionality
Support for different business models
Business process modeling tools
Visual site management tools and reporting
Performance and scalability
Connectivity to existing business systems
Compliance to standards
Global and multicultural capability
Local sales tax and shipping rules
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29. Widely Used Midrange and High-end E-commerce Suites
Page 199, table 4.5
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