1. Chapter 0 – Course Info Chapter 1 - Introduction
Operations Management Definition, Course Information
Rev. 02/01/04
SJSU Bus David Bentley

2. Definition: “Operations”
Conversion of
Inputs
into
Outputs
Rev. 01/22/02
SJSU Bus David Bentley

3. Definition: “Operations”
Transformation of
Resources
into
Products
Rev. 01/22/02
SJSU Bus David Bentley

4. Definition: “Operations”
Changing
Labor, capital, material, etc.
into
Goods and services
Rev. 01/22/02
SJSU Bus David Bentley

5. Definition: “Operations”
Conversion of
Inputs
into
Outputs
Transformation of
Resources
Products
Changing
Labor, capital, material, etc.
Goods and services
Rev. 01/22/02
SJSU Bus David Bentley

6. What are some resources?
_______________
________________
Other?
01/22/02
SJSU Bus David Bentley

7. What’s the definition of “Management”?
Activities involved in:
________________
Directed to achieving organization goals
01/22/02
SJSU Bus David Bentley

8. Definition: “Operations Management”
“The value-added activities of planning, organizing, leading, and controlling involved in converting resources into goods and/or services.”
Rev. 09/06/01
SJSU Bus David Bentley

9. Organizational Scope of OM
Applies to all organizations
Manufacturing
Service (banks, insurance, health care)
Wholesale & retail
Schools
Religious institutions and charities
Political parties, trade groups, unions
Etc., etc., etc.
01/23/02
SJSU Bus David Bentley

10. Manufacturing vs. “Service”
Factor
Manufacturing
Service
Output
Tangible
Intangible
Customer interaction
Limited
Fairly high
Labor content
Fairly Low
Input uniformity
High
Low
Output uniformity
Productivity measure
Easy
Difficult
Quality improvement
Fairly easy
02/01/04
SJSU Bus David Bentley

11. SJSU Bus 140 - David Bentley
Employment by Economic Sector Adapted from: Metters, Service Operations Management, 2003
1800
1850
1900
1950
2000
Extraction ?
Manufacturing
Service
08/22/05
SJSU Bus David Bentley

12. Primary Business Functions
Rev. 09/06/01
SJSU Bus David Bentley

13. SJSU Bus 140 - David Bentley
OM Topics
Competitiveness, strategy, productivity
Quality management
Types of operations (project, job, batch, repetitive, continuous flow)
Forecasting and aggregate demand
Supply chain management (including purchasing, inventory control, MRP, JIT)
Project management
Product and service design, capacity planning
Process design, facility location and layout
Rev. 09/06/01
SJSU Bus David Bentley

14. SJSU Bus 140 - David Bentley
Why Study OM?
_____________________
01/22/02
SJSU Bus David Bentley

15. Course syllabus – 1 (“green sheet”)
Contact information
Office: BT 252 (M, W 1:30 – 2:45 PM, M, W 4:30 – 5:45 PM or by apptmt) – during office hours only (no VM)
Phone: (emergency messages only)
Web: “
Text (required) and Study Guide (optional)
Stevenson, “Operations Management” 8th Edition
Stevenson and Van Ness, “Study Guide for Use with Production/Operations Management” 8th Edition
Rev. 01/23/06
SJSU Bus David Bentley

16. Course syllabus – 2 (“green sheet”)
Assignments – Homework (not graded)
Class participation – Important!
Term project - 3 cases
Exams (2 “midterms”, final exam)
Quizzes (10 out of 11)
Grading
Schedule & text reading assignments
Rev. 01/23/06
SJSU Bus David Bentley

17. SJSU Bus 140 - David Bentley
Ethical Behavior
 All work is to be done by the individual student, not in pairs or groups.
 All quotations, statements of fact, theories, principles, etc. should be referenced using notes. Failure to do so represents plagiarism.
 Copying of someone else’s case work or plagiarizing work will result in a zero score. Repetition will result in a failing course grade.
02/01/04
SJSU Bus David Bentley

18. Course administration – 1
Introductions (me)
Education
Experience
Goals
Expectations
Policies and courtesy rules
Ethical issues (plagiarism and cheating)
Food and drinks
Cell phones off or on silent
One person talks at a time
Attendance
Rev. 08/06/02
SJSU Bus David Bentley

19. Course administration - 2
Emergency instructions
Lecture overheads
Red text = changes after posting
Roll/registration
Group introductions (you)
Major
Work experience
Units and work hours
Expectations
Rev. 08/25/03
SJSU Bus David Bentley

20. SJSU Bus 140 - David Bentley
Information Sources?
________________
________________
Other?
01/22/02
SJSU Bus David Bentley

21. Professional Organizations
*APICS (“Educational Society for Resource Management”)
*ASQ (formerly ASQC)
ISM (formerly NAPM, NAPA)
IIE
PMI
POMS
INFORMS
*SAM
ASM (no longer exists)
* SJSU student chapter
Rev. 08/25/02
SJSU Bus David Bentley

22. SJSU Bus 140 - David Bentley
Course Organization - 1
Part 1: Introduction and Quality
Overview & history: Chapters 1, 2
Quality: Chapters 9,10
Capacity management: Chapter 5
Part 2: Supply & Demand Management
Forecasting: Chapter 3
Aggregate planning: Chapter 12
Inventory management: Chapter 11
MRP, ERP & “Lean Operations” (JIT): Chapters 13, 14
Supply chain management: Chapter 16
Rev. 01/12/05
SJSU Bus David Bentley

23. SJSU Bus 140 - David Bentley
Course Organization - 2
Part 3: Other topics
Scheduling: Chapter 15
Project management: Chapter 17
Product and system design: Chapters 7, 4
Facility Layout: Chapters 6
Facility location: Chapter 8
Rev. 01/12/05
SJSU Bus David Bentley