16. Smart companies [universities] will bring customers [students] into their business webs and give them lead roles in developing next-generation products and services [curriculum and learning activities]. The deep-rooted “plan and push” modality [curriculum, lecturing] would give way to a new approach to innovation where companies [universities] engage and co-create with the best available talent, wherever it is in the world.”

17. Whose Technology is it Anyway? Universities set technology objectives to meet organizational needs. We don't apply our own "BEST PRACTICES" -- that learners learn best when they take an active role in their own learning. What technologies do our students use? Knowledge is everywhere and unmanageable. The cloistered university versus the open, customized, public forum -- the university of the future.