1. Ohio Housing Finance Agency – Strategic Priority Culture Initiative Ohio Housing Finance Agency Strategic Priority Culture Initiative

2. Ohio Housing Finance Agency – Strategic Priority Culture Initiative

3. OHFA’s Strategic Priorities 1.Sustain and Advance OHFA through Its Core Programs 2.Demonstrate Impactful and Measurable Results 3.Concentrate Efforts on Highest Priority Housing Needs 4.Act as an Entrepreneur in Advancing OHFA’s Mission 5.Strengthen OHFA’s Workforce Culture

4. Ohio Housing Finance Agency – Strategic Priority Culture Initiative Focus Groups Engagement Survey Exit Interviews

5. Ohio Housing Finance Agency – Strategic Priority Culture Initiative Mission Awareness Management and Staff Relationships Management and Staff Relationships Employee Performance – setting expectations and holding employees to them Employee Recognition Employee Development and Opportunities Providing Channels for Feedback

6. Ohio Housing Finance Agency – Strategic Priority Culture Initiative Offer a rewarding environment Maximize employee potential Optimize workforce performance Build channels for exchange of feedback

7. Ohio Housing Finance Agency – Strategic Priority Culture Initiative Initiative 5.1: Offer a rewarding work environment that inspires and engages employees in achieving the mission. Provide training to managers Promote discussion of agency issues Manager’s Forum Recognize employees Kudos program Connect employees to their role in supporting the mission Onboarding

8. Ohio Housing Finance Agency – Strategic Priority Culture Initiative Initiative 5.2: Maximize employee potential through development and training. Identify soft skill and technical training in all offices Create opportunities for employees Encourage each employee to complete an Individual Development Plan Compile a Skills Bank

9. Ohio Housing Finance Agency – Strategic Priority Culture Initiative Initiative 5.3: Optimize work performance to deliver a high level of customer service and requested business results. Align employee goals with OHFA’s Annual Plan Strategic Priorities Evaluate 100% of employees annually Give employees ongoing feedback regarding performance throughout the year

10. Ohio Housing Finance Agency – Strategic Priority Culture Initiative Initiative 5.4: Continue to build channels for the exchange of feedback and knowledge. Regular meetings of the Organizational and Cultural Leadership Committee Annual engagement survey Follow up on comments made in engagement survey Hold annual Appreciation Day for staff Create a communications plan

11. Ohio Housing Finance Agency – Strategic Priority Culture Initiative Performance Dashboard

12. Ohio Housing Finance Agency – Strategic Priority Culture Initiative 2015 Employee Engagement Survey

13. Ohio Housing Finance Agency – Strategic Priority Culture Initiative 2015 Employee Engagement Survey We do…. Appreciate our peers and their work ethics, care for each other, communicate, enjoy our culture, feel like family, fulfill our mission with passion and interest, love our mission, put the needs of households/homebuyers we serve first, and want to work for OHFA We do not always… Have management involvement with day-to-day work, have opportunities to innovate, look for ways to connect staff with upper/senior management, provide career paths and retain valuable staff

14. Ohio Housing Finance Agency – Strategic Priority Culture Initiative Next Steps….

15. Ohio Housing Finance Agency – Strategic Priority Culture Initiative OHFA’s Vision Supportive and Respectful Culture Employees embrace responsibility to public and each other Employees are rewarded for their talent and capabilities

16. Ohio Housing Finance Agency – Strategic Priority Culture Initiative Questions?

17. Ohio Housing Finance Agency – Strategic Priority Culture Initiative Thank You Clare Long - Director of Human Resources Ohio Housing Finance Agency clong@ohiohome.org