1. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Information Technology and Value Chains Chapter 12

2. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Process Technologies Along the Value Chains Figure 12.1

3. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Suppliers Process Technologies Along the Value Chains Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Figure 12.1

4. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Suppliers Process Technologies Along the Value Chains Figure 12.1

5. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Suppliers Process Technologies Along the Value Chains Service Operations Basic processes Testing Materials handling Office technology Information technology Figure 12.1

6. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Service Operations Basic processes Testing Materials handling Office technology Information technology Suppliers Process Technologies Along the Value Chains Figure 12.1

7. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Service Operations Basic processes Testing Materials handling Office technology Information technology Suppliers Process Technologies Along the Value Chains Figure 12.1 Manufacturing Operations Basic processes CIM (computer- integrated manufacturing) Materials handling Office technology Information technology Materials technology Testing Storage

8. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Manufacturing Operations Basic processes CIM (computer- integrated manufacturing) Materials handling Office technology Information technology Materials technology Testing Storage Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Service Operations Basic processes Testing Materials handling Office technology Information technology Suppliers Process Technologies Along the Value Chains Figure 12.1

9. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Manufacturing Operations Basic processes CIM (computer- integrated manufacturing) Materials handling Office technology Information technology Materials technology Testing Storage Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Service Operations Basic processes Testing Materials handling Office technology Information technology Suppliers Process Technologies Along the Value Chains Figure 12.1 Distribution Communication Transportation EDI Materials handling Packaging Storage Office technology Information technology

10. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Manufacturing Operations Basic processes CIM (computer- integrated manufacturing) Materials handling Office technology Information technology Materials technology Testing Storage Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Service Operations Basic processes Testing Materials handling Office technology Information technology Distribution Communication Transportation EDI Materials handling Packaging Storage Office technology Information technology Suppliers Process Technologies Along the Value Chains Figure 12.1

11. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Manufacturing Operations Basic processes CIM (computer- integrated manufacturing) Materials handling Office technology Information technology Materials technology Testing Storage Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Service Operations Basic processes Testing Materials handling Office technology Information technology Distribution Communication Transportation EDI Materials handling Packaging Storage Office technology Information technology Suppliers Customers Process Technologies Along the Value Chains Figure 12.1 Marketing and Sales Communication Media technology Electronic commerce Testing Office technology Information technology

12. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Manufacturing Operations Basic processes CIM (computer- integrated manufacturing) Materials handling Office technology Information technology Materials technology Testing Storage Purchasing Communication Transportation EDI Materials handling Testing Storage Office technology Information technology Service Operations Basic processes Testing Materials handling Office technology Information technology Distribution Communication Transportation EDI Materials handling Packaging Storage Office technology Information technology Marketing and Sales Communication Media technology Electronic commerce Testing Office technology Information technology SuppliersCustomers Process Technologies Along the Value Chains Figure 12.1

13. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Technologies for Other Functional Areas Operations Figure 12.2

14. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Accounting Operations Figure 12.2

15. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Accounting Operations Figure 12.2

16. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Product technology Office technology Information technology Process technology Pilot-plant technology Computer-aided design (CAD) Accounting Engineering Figure 12.2

17. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Product technology Office technology Information technology Process technology Pilot-plant technology Computer-aided design (CAD) Accounting Engineering Operations Figure 12.2

18. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Product technology Office technology Information technology Process technology Pilot-plant technology Computer-aided design (CAD) Planning and budgeting technology Office technology Online databases Information technology Accounting Engineering Finance Operations Figure 12.2

19. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Product technology Office technology Information technology Process technology Pilot-plant technology Computer-aided design (CAD) Planning and budgeting technology Office technology Online databases Information technology Accounting Engineering Finance Operations Figure 12.2

20. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Product technology Office technology Information technology Process technology Pilot-plant technology Computer-aided design (CAD) Planning and budgeting technology Office technology Online databases Information technology Accounting Engineering Finance Operations Human Resources Training technology Office technology Performance evaluation Motivational research Information technology Figure 12.2

21. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Training technology Office technology Performance evaluation Motivational research Information technology Product technology Office technology Information technology Process technology Pilot-plant technology Computer-aided design (CAD) Planning and budgeting technology Office technology Online databases Information technology Accounting Engineering Finance Operations Human Resources Figure 12.2

22. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Technologies for Other Functional Areas Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Training technology Office technology Performance evaluation Motivational research Information technology Product technology Office technology Information technology Process technology Pilot-plant technology Computer-aided design (CAD) Planning and budgeting technology Office technology Online databases Information technology Accounting Engineering Finance Operations Human Resources Management Information Systems Hardware Databases Software Telecommunications Figure 12.2

23. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. Technologies for Other Functional Areas Hardware Databases Software Telecommunications Planning and budgeting technology Electronic data interchange (EDI) Information technology Office technology Electronic commerce Training technology Office technology Performance evaluation Motivational research Information technology Product technology Office technology Information technology Process technology Pilot-plant technology Computer-aided design (CAD) Planning and budgeting technology Office technology Online databases Information technology Accounting Engineering Finance Operations Human Resources Management Information Systems Figure 12.2

24. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Application Modules ERP System Figure 12.3

25. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP System Data Analysis Product costing Job costs ERP Application Modules Figure 12.3

26. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs ERP System Figure 12.3

27. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Application Modules Figure 12.3 Data Analysis Product costing Job costs ERP System Sales and Marketing Sales orders Pricing system

28. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system ERP System Figure 12.3

29. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Application Modules Figure 12.3 Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system ERP System Customer Service Field service Quality

30. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality ERP System Figure 12.3

31. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Application Modules Figure 12.3 Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality ERP System Supply-Chain Management Forecasting Purchasing Distribution

32. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality Supply-Chain Management Forecasting Purchasing Distribution ERP System Figure 12.3

33. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Application Modules Figure 12.3 Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality Supply-Chain Management Forecasting Purchasing Distribution ERP System Accounting and Finance Accounts payable and receivable General ledgers Asset management

34. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality Supply-Chain Management Forecasting Purchasing Distribution Accounting and Finance Accounts payable and receivable General ledgers Asset management ERP System Figure 12.3

35. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Application Modules Figure 12.3 Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality Supply-Chain Management Forecasting Purchasing Distribution Accounting and Finance Accounts payable and receivable General ledgers Asset management ERP System Manufacturing Material requirements planning Scheduling

36. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Application Modules Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality Supply-Chain Management Forecasting Purchasing Distribution Accounting and Finance Accounts payable and receivable General ledgers Asset management Manufacturing Material requirements planning Scheduling ERP System Figure 12.3

37. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Application Modules Figure 12.3 Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality Supply-Chain Management Forecasting Purchasing Distribution Accounting and Finance Accounts payable and receivable General ledgers Asset management Manufacturing Material requirements planning Scheduling ERP System Human Resources Benefits Payroll

38. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Application Modules Human Resources Benefits Payroll Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality Supply-Chain Management Forecasting Purchasing Distribution Accounting and Finance Accounts payable and receivable General ledgers Asset management Manufacturing Material requirements planning Scheduling ERP System Figure 12.3

39. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Application Modules Human Resources Benefits Payroll Data Analysis Product costing Job costs Sales and Marketing Sales orders Pricing system Customer Service Field service Quality Supply-Chain Management Forecasting Purchasing Distribution Accounting and Finance Accounts payable and receivable General ledgers Asset management Manufacturing Material requirements planning Scheduling Back-Office ProcessesFront-Office Processes ERP System Figure 12.3

40. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Systems Figure 12.4(a)

41. To Accompany Krajewski & Ritzman Operations Management: Strategy and Analysis, Seventh Edition © 2004 Prentice Hall, Inc. All rights reserved. ERP Systems Figure 12.4(b)