1. E-Delivery: Helping Students Go the Distance Mary Anne Knefel Susan Reiter Jonathan Helmke University of Dubuque MILC Conference April 10, 2014

2. University of Dubuque 1,885 FTE students Seminary 153 FTE 60% Distance Distance program began 2007

3. Perceptions Negatives Viewed as inferior to residential Cash cow Diploma mills Positives Opens educational opportunities Gives voice to all

4. Authentic Learning Successful learning occurs in context & community Authentic Distance Learning The essence of distance learning is community Interpersonal issues key to success

5. Librarys Role in Authentic Learning Create a residential experience for Distance students Information Literacy Program Document Delivery & Interlibrary Loan

6. Intersection of IL & ILL Seminary has unique research requirements Theological and Biblical Research Hebrew Exegesis

7. Theological Dictionary of the Old Testament

8. Biblical Commentaries

9. Planning Organic: Distance Education affects entire library Blurred Lines between IL, Ref, ILL, & Circ Timing always matters Not everything online Students will reach out to multiple access points

10. Hebrew Exegesis Course Page

11. Hebrew Exegesis Assignment

13. 1 st ILLiad Customization ILLiad status identifies distance students Keep stats Route requests

14. 2 nd ILLiad Customization Requests are routed to an ILLiad custom queue Most are doc del Alerts ILL staff to any book requests

15. 3 rd ILLiad Customization ILLiad is encoded to print Mail to Patron on received books ILL staff does not have to remember which are distance requests

16. Finally – ILL Staff Evaluates The good, the bad, the ugly Process by ILL – good citations (70%) Refer to librarian for help (20%) Refer back to patron (10%)

17. The Good Citation will have title, page numbers and terms often no call # ILL staff still can retrieve & scan

18. The Bad Citation with Volume & pages; no term Term & pages; no volume A librarian may be able to help

19. The Ugly A citation with no Volume number Page numbers No terms or terms not in English Back to patron – ILL staff e-mail or cancels

20. And Uglier Sometimes students will just give it a shot Obviously it goes back to the patron for more info

21. Tips For Success Adhere to a 10% or 30 page maximum Establish a firm turnaround time – 48 hrs. Promote ILLiad as the point of access Offer mailing of ILL books

22. Document Delivery Statistics

23. Reflections ILL and Reference Working with faculty on assignments Assessment

24. Future ILLIAD and WorldShare Developments E-books: commentaries? Changes at the Seminary=changes at the Library