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E-Delivery: Helping Students Go the Distance Mary Anne Knefel Susan Reiter Jonathan Helmke University of Dubuque MILC Conference April 10, 2014
University of Dubuque 1,885 FTE students Seminary 153 FTE 60% Distance Distance program began 2007
Perceptions Negatives Viewed as inferior to residential Cash cow Diploma mills Positives Opens educational opportunities Gives voice to all
Authentic Learning Successful learning occurs in context & community Authentic Distance Learning The essence of distance learning is community Interpersonal issues key to success
Librarys Role in Authentic Learning Create a residential experience for Distance students Information Literacy Program Document Delivery & Interlibrary Loan
Intersection of IL & ILL Seminary has unique research requirements Theological and Biblical Research Hebrew Exegesis
Theological Dictionary of the Old Testament
Planning Organic: Distance Education affects entire library Blurred Lines between IL, Ref, ILL, & Circ Timing always matters Not everything online Students will reach out to multiple access points
Hebrew Exegesis Course Page
Hebrew Exegesis Assignment
1 st ILLiad Customization ILLiad status identifies distance students Keep stats Route requests
2 nd ILLiad Customization Requests are routed to an ILLiad custom queue Most are doc del Alerts ILL staff to any book requests
3 rd ILLiad Customization ILLiad is encoded to print Mail to Patron on received books ILL staff does not have to remember which are distance requests
Finally – ILL Staff Evaluates The good, the bad, the ugly Process by ILL – good citations (70%) Refer to librarian for help (20%) Refer back to patron (10%)
The Good Citation will have title, page numbers and terms often no call # ILL staff still can retrieve & scan
The Bad Citation with Volume & pages; no term Term & pages; no volume A librarian may be able to help
The Ugly A citation with no Volume number Page numbers No terms or terms not in English Back to patron – ILL staff or cancels
And Uglier Sometimes students will just give it a shot Obviously it goes back to the patron for more info
Tips For Success Adhere to a 10% or 30 page maximum Establish a firm turnaround time – 48 hrs. Promote ILLiad as the point of access Offer mailing of ILL books
Document Delivery Statistics
Reflections ILL and Reference Working with faculty on assignments Assessment
Future ILLIAD and WorldShare Developments E-books: commentaries? Changes at the Seminary=changes at the Library
Working Together to Get It For Them ILL and Document Delivery at the UNT Libraries Pamela Johnston/University of North Texas March 16, 2016.
Tips, tricks, and change: getting your resource sharing department out of the storm and into calmer waters Holli Moseman Interlibrary Loan Supervisor Indiana.
HPD Shelves DOCLINE OCLC Login Account Online Local & Distance Resources Local & Distance PatronsInteribrary Loan & Document Delivery.
Implementation of ILLiad with multiple pickup sites… By Kristine J. Shrauger University of Central Florida
Get an article or book that the library does not have? If C-N Library does not have a book or the journal for an article that you need, you may still be.
Holli Moseman Interlibrary Loan Supervisor Indiana State University
Quality Customer Service on a Budget Mary Ann Venner Head of Access Services UNT Libraries.
ILLiad International Conference, March 13-14, 2008 Optimizing Workflows and Sprucing up ILLiad ILLiad Workspace architecture Workflow Policies Personnel.
GETTING STAFF INVOLVED: CREATING OPPORTUNITIES FOR STAFF DEVELOPMENT, NEW SERVICES AND INCREASED PRODUCTIVITY Mary Ann Venner, Head of Access Services.
IN WITH THE NEW: ADAPTING TO CHANGE USING ILLIAD Pamela Johnston University of North Texas Libraries March 20, 2013.
FROM INTRALIBRARY TO INTERLIBRARY LOAN Sharing Resources to Learn, Serve and Grow Ronald Figueroa Interlibrary Loan Supervisor IDS Project Conference August.
GETTING THE WORD OUT DEVELOPING A MARKETING PLAN FOR ACCESS SERVICES.
Best Practices Program Goals - Discuss What are Best Practices? What makes them useful? What tools are there? What role does Administration have with Best.
Direct Delivery Lending Library to Borrowing Library User The Double Delivery Dilemma… by Cyril Oberlander Borrowing Library Lending Library 1. Request.
REQUESTING ARTICLES InterLibrary Loan (ILL). Article Delivery & Turnaround Time Articles are scanned and delivered electronically Turnaround is 24 hours.
Elizabeth A Teaff & Wanda K Swartz Washington & Lee University INTERLIBRARY LOAN & COLLECTION DEVELOPMENT OWNERSHIP & ACCESS.
So you say to the Library Chik… “I found this journal article in a database and I can’t get it to give me the full text!” Let’s look at the article that.
A longer version of this Powerpoint presentation, with more slides showing the ILLiad client and workflow, can be viewed at:
WorldCat Knowledge Base and Direct Request: Successful Implementation for ILL Usage Carol Creager and Sean Crowley, MBC Katherine McKenzie, CWM Anne C.
Librarians Conference IBTS, Prague 7-10 March 2007 Kameliya Slavcheva Antoniya Gidulska.
Library Research in the Online Environment. Interlibrary Loan
Pay Per View: A Library’s Perspective Beth R. Bernhardt Electronic Journals/Document Delivery Librarian University of North Carolina at Greensboro NC Serials.
Methods Staffing Considerations Service Considerations University of Calgary’s Post to Web service started in March 2008, and consists of digitally sending.
Distance Education & Document Delivery Basic goals for our Discussion Explain use of Document Delivery for Distance Education Library Services at Portland.
OCCAM’S READER: WHY DO WE WISH TO SHARE E-BOOKS? Cen Cheng, Michigan State University, 6/10/16.
New Ways of Working: Collaboration among Resource Sharing, Reference and Collection Development Northwest Interlibrary Loan and Resource Sharing Conference.
When to Answer and When to Refer: Answering Non-Access Services Questions Suzanne van den Hoogen, MLIS January 2014.
Discovery-to-Delivery 30 April 2015 Tony Melvyn OCLC Update Q&A Product Manager, Resource Sharing
Servicekoncept LM Information Delivery and EBL co-operation LM and EBL co-operation since April 2011 Local awareness Local support LibNet- integration.
When to Answer and When to Refer: Answering Non-Access Services Questions Suzanne van den Hoogen, MLIS January 2012.
Horizon URSA. Dynix Confidential – Internal Use Only Dilemma for Libraries ILL demand is rising Cost per request same for past 10 years 75% of ILL cost.
Lawrence Public Library IMPLENTATION OF WORLDCAT DISCOVERY.
To locate the full text of your article... you need to know how to read a citation to a periodical article.
Marketing Interlibrary Loan: A Blessing AND/OR a Curse? Sue Leibold Library Director Clarke University.
Welcome to the APU Libraries Library Resources and Services Questions about this activity? Contact Kimberley Stephenson at
University of Denver Penrose Library Undergraduate Students: 4,890 Graduate and professional students: 5,768 OUR VISION: THE UNIVERSITY OF DENVER.
Princeton Article Express Matt DePetro, Emmanouela Filippidi, Roman Swoopes Engineering Sciences 96 March 15, 2004.
Combining Circulation And Reference Desks Into a Single Service Point.
Let’s Start from the Very Beginning: How to Market a New Library Service Hilary H. Thompson University of Maryland Libraries Access Services Conference.
Link resolver service connecting readers to full-text automatically.
ArticleReach University of Sydney Library Shared Library Services, University of Sydney Library Jane Barton and Isis Bibaoui.
Patron Initiated Resource Sharing Carmit Marcus. Patron Initiated Resource Sharing 2 The cliches … in this era of reduced funds for acquisitions… … imperative.
How to Make an ILLiad Request Here are step-by-step instructions on how to request material from Interlibrary Loan.
The world’s libraries. Connected. Meet the new WorldShare ILL service 6 June 2013 Katie BirchChrista Starck Director Product Manager Delivery ServicesDelivery.
Using Content Presented by Karen Andrews Physical Sciences & Engineering Librarian, U.C. Davis Tuesday, September 13, :30-9:30 ASIDIC Fall 2005 Meeting.
Hilary Fredette Head, Access Services and Multimedia Services West Virginia University Libraries Can We Lend? Communicating Interlibrary Loan Rights Linda.
1 III/ILL at the University of Oregon 1 st Northwest ILL/Resource Sharing Conference September 20, 2002 Joanne Halgren Head, Interlibrary Loan Department.
Quick Review of Basics NSUOCO New Residents Orientation October 2012.
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