1. SM Extension at Hyundai Uses SAPConsole Session 4009 Joe Preski – Hyundai Translead joep@translead.com Jim Farkas – The Baer Group jfarkas@baergroup.com joep@translead.com jfarkas@baergroup.com

2. SM Extension Uses SAPConsole Presentation Today –Engagement Overview –Service Management –SAPConsole –Lessons Learned –Further Reading Q&A

3. Engagement Overview Hyundai Translead –The Business –The ERP Suite –Business Drivers Extension Methodology –ValueSAP –Enterprise Structure –Implementation Guide (IMG) Replication –“Greenfield” Challenges

4. Hyundai Translead Enterprise Situation –Parent is Hyundai Motors… Material from Hyundai Mobis –Business Unit is Hyundai Translead HQ (FI, CO and MM-Pur) and Sales in San Diego Manufacturing in Tijuana, Mexico –2 existing plants –1 new plant completed construction 10/02 at go-live IT in San Diego and Tijuana Logistics (Import/Export responsibilities) –US, Mexico, Korea –NAFTA compliance

5. Hyundai Translead

7. Business Drivers for Extension –“Surprise” project –Less than 20 weeks to have up and running Plant layout and IT infrastructure design (MW, tele, drops, etc) Build plant and buy additional real estate Team building and implementation Hardware landscape upgrade and migration English, Korean, Spanish, SAP-ese –Leverage existing application –Not to interfere with other plants (2,500 people) –Limited IT resources plus The Baer Group Business Drivers for Scanning –Vision of Project/Plant Manager and IT Department –Speed and accuracy –Model for back-fit at other plants

8. Hyundai Translead Core modules in place –Went live July 1998 –FI, CO, SD, MM, WM, PP, PM, QM –Very novel cross-border link to San Diego data center Service Management (SM) to be all new –Need for SM Flexibility vs. PP repair orders –Need for causal data history SD channels are new MM/WM data and scanning new Of 60 new users, only 6 started with SAP experience

9. Extension Methodology ValueSAP (formerly ASAP)

10. Extension Methodology Enterprise Structure –New Company Code –Same + new material types –Separate MRP (Super user) –Warehouse storage types different –Movement types similar –Order types unique –FI and CO same some unique reports

11. Extension Methodology Implementation Guide (IMG) Replication

12. Extension Methodology “Greenfield” Challenges –Users? –Details? –Material? –Core Storage? –Training? –Etc…

13. Service Management (SM) Unique Business Processes –Core Logistics –Forecast of Repair Materials –Production and Material Inductions

14. Service Management (SM) Core Logistics Service Notification and Service Order Time-frame as long as 2 years Data to enhance quality programs Warranty program statistics Competition Korean manager Did in Korea w/o computer!

15. Core repairables

16. Component tagging

17. Service Management (SM) Forecast of Repair Materials –Master Data –Demand Planning –Safety Stock Levels –MRP

18. Service Management (SM) Production and Material Inductions –RF Scanning

19. Scanning Line Pick Lists

20. Finished Goods to Ship

21. SAPConsole Concept Execution –Hardware Access points Server Scanner (Handheld computers) –Software Telnet services SAPConsole SAP R/3 Applications

22. SAPConsole Concept Application Server RF front end (Windows NT) RF Terminal RF Terminal RF Terminal RF Controller I/O Interface Engine Translation Data Connection

23. SAPConsole Execution –Hardware Access points Server Scanner (Handheld computers)

24. Server Hardware on Site

25. SAPConsole Execution –Software Telnet services SAPConsole SAP R/3 Applications

26. Lessons Learned System migration along with extension means extra days Overview vs. detailed actual processes can lead to changes Business process owners and users; can’t live without them! Mexican radio frequencies for handhelds Tag printer settings and default label length Challenging Import/Export time frames –Process; 90 day delivery lead times –Project; 2 weeks for customs clearances –Project; x? hours for each border crossing Cultural diversity demands Computer literacy/confidence challenges MM upload from questionable legacy data, time CBP vs MRP vs Demand Planning vs Actual usage service parts

27. R/3 Landscape Migration

28. Further Reading SAP Console Installation Guide (Ver 2) Georgia Soft Works www.georgiasoftworks.com www.georgiasoftworks.com SAP Mobile Data Entry

29. Questions and Answers Business Drivers? SAPConsole? Service Management (SM)?

30. Thank you for attending! Please remember to complete and return your evaluation form following this session. Session Code: 4009 “SM Extension at Hyundai Uses SAPConsole”