1. 1 Focus on the User User Centered Design for Finding Articles David Lindahl Director of Digital Library Initiatives University of Rochester Libraries dlindahl@library.rochester.edu

2. 2 Agenda User Centered Design at Rochester User Research at Rochester User Task: Finding Articles

3. 3 User Centered Design at Rochester Committee Process Roles and Responsibilities Work Products

4. 4 User Centered Design at Rochester Usability groupDesign group Content groups Library science Content Content providers User interfaces Users User interface design Visual design Web standards Technology Usability testing methods Skills

5. 5 User Centered Design at Rochester Usability groupDesign group Content groups Define key tasks Raise issues Manage project Create design iterations and prototypes Respond to issues and test results Manage issue-response process Select appropriate tests to perform Perform tests Report results Manage key-task process Responsibilities

6. 6 User Centered Design at Rochester key tasks test results issue-response designs issues What the user wants to do in the users language. Product that attempts to support users performing key tasks. Test results from Usability group and issues from Content group. Captures test-results and issues, and associates them with appropriate design group responses. Work Products

7. 7 User Centered Design at Rochester

8. 8 Agenda User Centered Design at Rochester User Research at Rochester User Task: Finding Articles

9. 9 User Research at Rochester Work Practice Study Participatory Design

10. 10 User Research at Rochester IMLS Grant: Study of faculty work practices to identify faculty needs Institutional Repository (DSpace)

11. 11 User Research at Rochester DSpace Language –Long-term storage –Support for a range of digital formats –Visibility for research results –Persistent network identifiers –Flexible and simple submission process –Search and delivery interface –Digital preservation services

12. 12 User Research at Rochester DSpace FeaturePerceived Fit Institutional Repository Support for a Variety of Digital Formats and Content Types Digital Preservation Access Control Metadata Open Source Software 0% 25% 100%0%

13. 13 User Research at Rochester DSpace FeatureActual Fit Institutional Repository Support for a Variety of Digital Formats and Content Types Digital Preservation Access Control Metadata Open Source Software 100%

14. 14 User Research at Rochester Faculty Needs: Work with co-authors Work from different computers and locations, both Mac and PC Make their own work available to others Make digital items permanently accessible Have easy access to other people’s work Keep up in their fields Organize their materials according to their own scheme Control ownership, security, and access Preserve digital items Ensure that documents are persistently viewable or usable Have someone else take responsibility for the server Be sure not to violate copyright issues Keep everything related to computers easy and flawless Reduce chaos or at least not add to it Not be any busier

15. 15 Faculty Needs: Work with co-authors Work from different computers and locations, both Mac and PC Make their own work available to others Make digital items permanently accessible Have easy access to other people’s work Keep up in their fields Organize their materials according to their own scheme Control ownership, security, and access Preserve digital items Ensure that documents are persistently viewable or usable Have someone else take responsibility for the server Be sure not to violate copyright issues Keep everything related to computers easy and flawless Reduce chaos or at least not add to it Not be any busier

16. 16 User Research at Rochester Study of Faculty UR Research Institutional Repository DSpace Software Enhancement: Researcher Page Researcher Tools

17. 17 User Research at Rochester Study of Undergraduates Techniques Retrospective Interviews Reality-TV recording Cultural Probes Outcomes Facilities Reference Web Services

18. 18 Agenda User Centered Design at Rochester User Research at Rochester User Task: Finding Articles

19. 19 User Task: Finding Articles Hide the technology Users and tasks Library website pathways Metasearch (vs. databases)

20. 20 User Task: Finding Articles Serials Failure –Difficulty selecting databases and subjects –Wanted a no-knowledge-needed pathway Customized Encompass for Resource Access –Simplified screens –Eliminated choices –“Full text in two clicks”

21. 21 User Task: Finding Articles Enter keywords and select databases Select databases or “SHOW ALL” Select a result View metadata Select a full text source View full text online Encompass UI

22. 22 User Task: Finding Articles GUF: Getting Users to Full-text OpenURL resolver Skip the menu

23. 23 User Task: Finding Articles

24. 24 Focus on the User User Centered Design for Finding Articles David Lindahl Director of Digital Library Initiatives University of Rochester Libraries dlindahl@library.rochester.edu