1. Beyond the Training Room: A Training Systems Role in Developing Organizational and Workforce Capacity Kathy Jones Kelley, OE Consultant, APHSA

2. © 2008 American Public Human Services Association. All rights reserved. 2 Session Overview  A Continuous Improvement Approach  Stories of Continuous Improvement  Organizational Effectiveness: Application to Your Training System

3. © 2008 American Public Human Services Association. All rights reserved. 3 A Continuous Improvement Approach  Guided by common vision, mission and values  Continue to ask yourselves “what is going well to support our vision, mission, and values?” and “what do we need to do differently?”  Continue to ask key stakeholders to provide feedback and evaluate your effectiveness to guide your development  Defined Strategy to guide growth and development  Partnerships with Shared Leadership  Commitment to continuously improve practice for children, youth, and families

4. © 2008 American Public Human Services Association. All rights reserved. 4 A Continuous Improvement Story - PA  Why Change?  Vision for front-line practice that supported positive outcomes for children and their families  Process and Tools to Support Continuous Improvement  AHA evaluation  Curriculum development, training evaluation and TOL experts  PA Practice Standards  CFSR/PIP  APHSA OE Models (internal and external)

5. © 2008 American Public Human Services Association. All rights reserved. 5 A Continuous Improvement Story - TX  Why Change?  Vision for creating leadership teams that could drive continuous improvement in delivery of services to children and their families  Process and Tools to Support Continuous Improvement  Casey Family Programs  APHSA OE Models  OE Sustainability Team  CFSR PIP

6. © 2008 American Public Human Services Association. All rights reserved. 6 Organizational Effectiveness: Application in Real Time to Your Training System OE is a systematic and systemic approach to continuously improving an organization’s performance, performance capacity, and client outcomes.

7. © 2008 American Public Human Services Association. All rights reserved. 7 Organizational Effectiveness: Application in Real Time to Your Training System  Real World Observations  Experiential Learning Cycle  Typical Training Approach versus “Learning-by-Doing”  OE Models and Tools  Application to the Organizational System  Using OE to Guide Your Transformation

8. © 2008 American Public Human Services Association. All rights reserved. 8 OE Model The DAPIM Model: A “Flywheel” Implement Plan Define Performance & Capacity Monitor Assess

9. © 2008 American Public Human Services Association. All rights reserved. 9 Inputs (Resources) People Materials Equipment Finances Outputs: Services Products Relationships Data & Analysis Trust Values Budgeting & Fiscal Capacity Workforce Capacity Functional Capacity Service Delivery Environmental Feedback S t r a t e g y OE Model The Organizational System Performance Capacity Outcomes: Health Safety Permanency Self-Sufficiency Performance

10. © 2008 American Public Human Services Association. All rights reserved. 10 OE Tools OE Handbook  Content  Getting Ready for Continuous Improvement Work  Continuous Improvement Methods  Facilitation Skills  Inside-Out Approach: Team Activities

11. © 2008 American Public Human Services Association. All rights reserved. 11 Organizational Effectiveness : Application in Real Time to Your Training System In a Training System:  Facilitate dialogue and action planning with leadership teams on strategy, strategic readiness, and building performance capacity through organizational continuous improvement assessment, versus administering individual training needs assessments  Facilitate dialogue and action planning with mid- managers and supervisors on agency culture and structure, key process and daily operations

12. © 2008 American Public Human Services Association. All rights reserved. 12 Organizational Effectiveness : Application in Real Time to Your Training System In a Training System:  Develop and deliver targeted training, technical assistance and transfer of learning support in real time, versus delivering standardized curriculum  Focus on continuous improvement and building both organizational capacity and performance results, versus getting a training “score”

13. © 2008 American Public Human Services Association. All rights reserved. 13 Organizational Effectiveness : Application in Real Time to Your Training System In an Organization:  Turning OE models and methods into a way of doing business  Applying OE models to strategic planning as well as implementation of new practices and/or organization issues  Viewing “classroom training” as one of many options for developing performance capacity

14. © 2008 American Public Human Services Association. All rights reserved. 14 Organizational Effectiveness : Getting Started Your real world situation:  What is your vision?  What is holding you back from getting there?  What supports do you have in place to assist you?

15. © 2008 American Public Human Services Association. All rights reserved. 15 Contact Information and Upcoming Events  Web-site  www.aphsa.org www.aphsa.org  E-mail address  Kathy Jones Kelley kkelley@aphsa.orgkkelley@aphsa.org  NSDTA Institute  September 21-24, 2008; Atlanta, Georgia