1. Strategies for Wired Academia: The Most Wired Campus Denise A. Troll Distinguished Fellow, Digital Library Federation Assistant University Librarian, Carnegie Mellon

2. March 14, 2001Denise A. Troll2 Dubious Honor No demonstrable connection between the availability of networked computers & the quality of learning & research

3. March 14, 2001Denise A. Troll3 Onus, Not Honor  Probably a connection between the penetration of networked computers & increasing demand for desktop delivery  Real connection between satisfying increasing demand for desktop delivery & increasing library expenditures

4. March 14, 2001Denise A. Troll4 Assumptions  Libraries preserve & provide access to our cultural & intellectual heritage in the service of learning & research  Technology has the potential to help  Digital divides must be bridged to unlock the potential of technology

5. March 14, 2001Denise A. Troll5 Inequality of Access

6. March 14, 2001Denise A. Troll6 Inequality of Available Content

7. March 14, 2001Denise A. Troll7 Barrier Pie

8. March 14, 2001Denise A. Troll8 Thesis  The barrier pie is big enough for no one to go hungry  One key to removing the barriers is a united effort

9. March 14, 2001Denise A. Troll9 Big Picture  Most / least wired is irrelevant  Libraries are more alike than different  None of us can do everything  All of us can do something

10. March 14, 2001Denise A. Troll10 Carnegie Mellon at a Glance  7 colleges or schools  3 + 2 libraries  12,848 campus population –5,136 undergraduates –3,174 graduate students –1,254 faculty –3,284 staff

11. March 14, 2001Denise A. Troll11 Similar Upward Trends  Cost of materials, equipment & staff  Materials budget  % spent on e-resources  Library instruction  Use of e-resources  Use of ILL

12. March 14, 2001Denise A. Troll12 Similar Downward Trends  Gate counts  In-house use  Circulation  Photocopying  Revenue

13. March 14, 2001Denise A. Troll13 Similar Collection Challenges  Shelves are full, but we need more books  Offsite storage has been approved, but not funded

14. March 14, 2001Denise A. Troll14 Similar Staff Challenges  Positions are being eliminated or combined & upgraded to keep pace with needed competencies & salaries  Staff are struggling to cope with change  Staff space is inadequate

15. March 14, 2001Denise A. Troll15 Similar Development Challenges Show me the money. Give me the time.

16. March 14, 2001Denise A. Troll16 Similar Measurement Challenges  Traditional measures are inadequate  Need –Composite measures –Standard usage reports –Data on environmental changes –Outcome & cost-benefit measures –System to manage the data

17. March 14, 2001Denise A. Troll17 Similar User Challenges  Users often don’t know what resources & services the libraries do provide  Faculty want access to e-journals, but are reluctant to cancel print  Compete for user attention

18. March 14, 2001Denise A. Troll18 Similar U-graduate Challenges  Many turn to Web search engines first  Want 24/7 service  Want more electronic full-text  Don’t distinguish library resources  Don’t ask for reference assistance  Don’t care about copyright  Want immediate gratification

19. March 14, 2001Denise A. Troll19 Differences  Carnegie Mellon is a research university without a research library  Students are more satisfied with the University than with the Libraries  At least 75% of e-resource use is remote

20. March 14, 2001Denise A. Troll20 Computer Culture

21. March 14, 2001Denise A. Troll21 Network Connectivity Campus wireless enabled 2000

22. March 14, 2001Denise A. Troll22 Freshmen Ownership

23. March 14, 2001Denise A. Troll23 Computer Ownership & Access  % of students who purchase computers after their freshman year is unknown  GSIA students are required to own laptops  Public clusters have 410 computers  More computers in departments

24. March 14, 2001Denise A. Troll24 Campus Expectations  Everyone has computer access  Admission, registration, syllabi, course materials, grades, etc. will be on the web  Interaction among students, faculty, & administrators will be online  The University will provide easy-to-use software & high bandwidth networking

25. March 14, 2001Denise A. Troll25 Bandwidth Expectations  Current rate is 100 megabit per second  Campus will be re-wired in 2001 in preparation for gigabit per second  Department pays for desktop delivery  Users will expect gigabit rate in the library

26. March 14, 2001Denise A. Troll26 “Email is My Life”

27. March 14, 2001Denise A. Troll27 Different Library Mission  Build a digital library –Lead development of tools & techniques –Provide multimedia collections –Conduct research to reduce costs –Transform scholarly publishing –Transfer knowledge & technology  Solve our space problems with a triage of digitization & off-site storage

28. March 14, 2001Denise A. Troll28 Digital Library Initiatives  Distributed electronic library – 1989-1992 –Mercury Electronic Library  Full-text journal images – 1991-1997 –The University Licensing Program (TULIP)  Digital archives – 1993-1999 –Heinz Electronic Library Information Online System (HELIOS)

29. March 14, 2001Denise A. Troll29 Digital Library Initiatives  Visual Content – 1998-1999 –Art Museum Image Consortium (AMICO)  Multi-media delivery system – 1999-present –Digital Information Versatile Archives (DIVA)  Metadata capture system – 1999-present –MetaScan

30. March 14, 2001Denise A. Troll30 Digitization Projects  Visual materials –Swiss Posters – 1999-present –Slide Collection – 1999-present –Andrew Carnegie Collection – 2000-present  E-reserves –Text – 2000-present –Audio – 2001

31. March 14, 2001Denise A. Troll31 Digitization Projects  Smart Web Exhibits (IMLS) – 1999-2001  Copyright renewal records for books – 2000  Books –1000 Book – 2000-present –Posner Collection – 2001-2002 –Million Book – 2000-present

32. March 14, 2001Denise A. Troll32 Copyright Permissions Project  Random sample of books in library catalog  94% copyright protected  Codes: in/out of print, publication & publisher type & origin  Letters –83% of copyright protected –60% of these received follow-up letters

33. March 14, 2001Denise A. Troll33 Results  35% no response  13% provided address, returned unknown  29% permission denied –Average time 115 days  22% permission granted –Average time 91 days

34. March 14, 2001Denise A. Troll34 22% Granted Permission  39% (7% sample) full permission –Digitize, OCR, provide full-text searching –Free to read web access for all Internet users  61% (11% sample) restricted permission –39% access to Carnegie Mellon users only –22% fee for use (average $100) –6% permission for a limited time

35. March 14, 2001Denise A. Troll35 Digital Library Services  Instruction –Evaluating Information on the Web – 1999 –Information Ethics – 2001  Reference –Automated Reference Assistant – 1999-2001 –Chat Reference – 2000-present –Library of Congress CDRS – 2001

36. March 14, 2001Denise A. Troll36 Automated Reference Assistant User Interface Resource Database Electronic & Print Resources Inference Engine Reference Interview Algorithm Query Classification Algorithm

37. March 14, 2001Denise A. Troll37 Usage & Usability Research  Part of library culture since 1990  1995-2000 – Sirsi Unicorn / WebCat  2000-2001 – DLF Distinguished Fellowship –Usage & usability data survey –Study the information-seeking & usage behaviors of students & faculty

38. March 14, 2001Denise A. Troll38 Transforming Publishing  Educating faculty & provosts –Cost, quality & rights –Accept e-journal articles for promotion  Providing or supporting alternatives –Portal: Libraries & the Academy –Journal of Social Structure –Philosophy journal –Find trusted partners to archive

39. March 14, 2001Denise A. Troll39 Lessons Learned  Plan strategically  Act opportunistically  Change course as needed Lessons Learned

40. March 14, 2001Denise A. Troll40 Have an R&D Policy  Develop software ONLY –When user needs & expectations cannot be met with existing software –Using supported components –Following standards  Conduct usage & usability studies

41. March 14, 2001Denise A. Troll41 Collaborate  Seek partners with diverse expertise  Cultivate investors

42. March 14, 2001Denise A. Troll42 Develop Skills & Virtues  Leadership  Management  Communication  Conflict resolution  Organizational  Patience  Flexibility  Humility

43. March 14, 2001Denise A. Troll43 Cultivate Culture of Assessment  Make decisions based on data  Collect data that serve strategic purposes  Train staff to gather, analyze, present data  Know when to settle for “good enough” data & “quick & dirty” research

44. March 14, 2001Denise A. Troll44 Be Involved  Participate in creating or revising standards, guidelines & best practices  Lobby vendors to provide comparable usage statistics in manageable formats  Negotiate licenses that suit your needs – when your strategies work, share them

45. March 14, 2001Denise A. Troll45 Be Proactive  If necessary, design new measures for your purposes – if they work, share them  Help transform scholarly publishing –Educate faculty & administrators –Accept e-journals for promotion –Host publications “born digital” –Support cheaper alternatives –Encourage archiving & migration

46. March 14, 2001Denise A. Troll46 Digital Library Facts of Life  Development is risk  Everything takes longer than expected  The only constant in life is change  The only thing you can change is yourself

47. March 14, 2001Denise A. Troll47 Conclusion: Have Some Pie

48. March 14, 2001Denise A. Troll48 We Must Interlock to Unlock

49. March 14, 2001Denise A. Troll49 troll@andrew.cmu.edu