1. Quality Service Model Decision Maker Services June 2, 2004

2. University of Kansas June 2, 2003 Decision Maker Charge Analyze current and future service offerings to determine “packages” of services needed by users. Explore (research and define) the most effective model for communication with users. Explore and design a model for service delivery of all information services activities for user.

3. University of Kansas June 2, 2003 Process Interviews with Decision Makers Brainstorming Sessions Vision Exercises

4. University of Kansas June 2, 2003 Interviews, Introduction I am serving on an Information Services committee to determine the data and information needs of decision makers on campus. We are asking you to participate in a pilot survey of decision makers. We’d like to get your feedback on what kind of information and data you need to make decisions, whether and how you are receiving this information, and how we can improve the delivery and availability of these services. We hope you will be completely candid with us about what is going well and what needs improvement. We will compile our responses and keep the individual identities of those we interview confidential.

5. University of Kansas June 2, 2003 Recommendations Through the committee’s process of discussion and interviews over the last 6 months the following recommendations are submitted for consideration. This is the beginning step towards identifying decision makers’ needs and concerns.

6. University of Kansas June 2, 2003 Recommendations The following recommendations are not in priority order. While some of these recommendations are being addressed by various IT projects, all are included because further understanding and development is still needed.

7. University of Kansas June 2, 2003 Information Access Decision makers should have easier access to information.

8. University of Kansas June 2, 2003 Equipment/Environment Every decision maker should have reliable equipment and an adequate and stable environment suitable to their needs to do their work.

9. University of Kansas June 2, 2003 Training and Communication Decision makers should be informed about what information services are currently available on campus as well as those that are in development, including any possible costs and charges.

10. University of Kansas June 2, 2003 Data Integrity Decision makers should have reliable, accurate, accessible, integrated data and information that can be trusted.

11. University of Kansas June 2, 2003 Data Culture Decision makers should be made aware of the tools that are currently available and recognize the importance of data in making decisions.

12. University of Kansas June 2, 2003 Services Selected systems and ‘help and support’ need to be available 24/7.

13. University of Kansas June 2, 2003 Communication Efficiencies The amount of SPAM, email viruses, and email service disruptions need to be eliminated and limits on mailboxes need to be increased. In addition, guidelines for email headers should be designed and communicated.

14. University of Kansas June 2, 2003 Next Steps Additional Information from Decision Maker Support Staff and Middle Management Due to the Short time frame, follow- up needed Decision makers take Security for granted

15. University of Kansas June 2, 2003 Facilitators, Consultants, Sponsor Keith Russell Gail Schaplowsky Richard Katz Jerree Catlin Donna Liss

16. University of Kansas June 2, 2003 Leads, Participants Diane GoddardDiana Robertson Sheri Blessing PhillipsMary Burg John DillardLinda Fund Jim GergenSusanne Clement Bob Turvey