1. The Information School of the University of Washington Information System Design Info-440 Autumn 2002 Session #21

2. The Information School of the University of Washington Copyright David Hendry (INFO-440 session 21 - 12/11/2002) 2 Agenda More data from Assignment #4 Resources on user-centered design Final exercise –What does it all mean?

3. The Information School of the University of Washington Copyright David Hendry (INFO-440 session 21 - 12/11/2002) 3 Time to find movie times for three media (N=15) 0 20 40 60 80 100 120 140 12 News paper p Web Telephone Trial Time (sec)

4. The Information School of the University of Washington Resources

5. The Information School of the University of Washington Copyright David Hendry (INFO-440 session 21 - 12/11/2002) 5 Resources – Information Architecture The Elements of User Experience by Jesse James Garrett. Information Architecture for the World Wide Web: Designing Large-Scale Web Sites by Louis Rosenfeld and Peter Morville

6. The Information School of the University of Washington Copyright David Hendry (INFO-440 session 21 - 12/11/2002) 6 Resources – Web design/usability Web Style Guide: Basic Design Principles for Creating Web Sites, Second Edition by Patrick J. Lynch, Sarah Horton. Designing Web Usability : The Practice of Simplicity by Jakob Nielsen. Don't make me think: A common Sense Approach to Web Usability by Steve Krug. Handbook of Usability Testing by Rubin.

7. The Information School of the University of Washington Copyright David Hendry (INFO-440 session 21 - 12/11/2002) 7 Design Process Rosson, M. B. & Carroll, J. M. (2002). Usability Engineering: Scenario-based Development of Human- Computer Interaction. New York: Morgan Kaufmann Publishers. Beyer, H. & Holtzblatt, K. (2002). Contextual Design: A Customer-Centered Approach to Systems Designs. New York: Morgan Kaufmann Publishers [ISBN: 1558604111]. Very influential approach to information system design.

8. The Information School of the University of Washington Copyright David Hendry (INFO-440 session 21 - 12/11/2002) 8 Web resources Human-Computer Interaction –http://www.hcibib.orghttp://www.hcibib.org –http://www.acm.org/sigchi/http://www.acm.org/sigchi/ Usability Professionals Association –http://www.upassoc.org/http://www.upassoc.org/ Information Architecture –http://www.aifia.org/http://www.aifia.org/

9. The Information School of the University of Washington Copyright David Hendry (INFO-440 session 21 - 12/11/2002) 9 Interesting agencies Jakob Nielsen http://www.useit.com/ User Interface Engineering http://www.uie.com/ Human Factors International http://www.humanfactors.com/ Adpative Path http://www.adaptivepath.com Cheskin http://www.cheskin.com/ In Context Enterprises http://www.incent.com/ Cooper Interaction Design http://www.cooper.com/ IDEO http://www.ideo.com/ Stop Design http://www.stopdesign.com

10. The Information School of the University of Washington Exercise

11. The Information School of the University of Washington Copyright David Hendry (INFO-440 session 21 - 12/11/2002) 11 Methods –Affinity diagramming –Card sorting –Comics for summarizing workplace data –Cognitive walkthrough (lab) –Conceptual models –Contextual inquiry –Design-space analysis –Focus groups –Guidelines –Heuristic evaluation –Information architecture diagrams –Inspecting objects (Norman’s vocabulary) –Metaphors –Prototyping & participatory design –Personas –Scenarios –Task analysis –Trade-offs: Representation technique –Usability evaluation

12. The Information School of the University of Washington Final word… Develop your own portfolio of examples, methods and ideas You have all the tools to design marvelous things