1. Operations Systems Center (OSC)
Captain Chris Bartz, Commanding Officer
November 18, 2014

2. OSC Mission
The Operations Systems Center (OSC) develops, fields, maintains, operates and provides user support for Coast Guard enterprise information systems to improve Coast Guard mission performance through the innovative application of technology.

3. Current OSC Profile Supports all 11 CG Statutory Mission Areas
53 Enterprise Applications
Operational Watches (AMVER, NVMC)
$97M Annual Operating Expenses
~550 Personnel
Active Duty Military – 8%
Federal Civilian – 8%
Contractors – 84%
Overall $96.8M after year end sweeps. If you ignore the money we gave back at yearend, it would be $99.3M. We received $8.4M for backlog funding

4. OSC Org Structure CO/XO Enterprise Applications Service Line 1 Core
Finance
Vessel Tracking
Logistics
Core
Technologies
Division
Information Assurance
Enterprise Infrastructure
OSC Infrastructure
Networks
Command
Command Services
Service Line 2
Operations
Human Resources
Enterprise Info Systems

5. OSC Facility Locations
Kearneysville, WV
Main Campus: - Main Building - Annex 1
Ranson, WV
Campus II
6 miles southeast of main campus
OSC Detachments:
Chesapeake, VA
Topeka, KS
Washington, DC
16-Apr-17

6. OSC Business Model
Government Owned/Operated, Contractor Tech Execution
Service Based Delivery Model Focusing on Enterprise IT Data, Capabilities & Support
Government – Management Oversight
Task Identification, Statement Of Work, Contract Modification
Business Requirements Collection, Coordination, and Documentation
Review and Approve Project Plans / Maintenance Activity Plans
Monitor Plans and Address Scope Changes
Review and Approve Deliverables, Status Reports and Invoices
Funds Management and Tracking
Contractor – Technical Execution
Provide Estimate Of Resources, Cost and Plan to Accomplish the Work
Provide Technical Design Based on Business Requirements
Develop, Test, and Implement Proposed Technical Work
Provide Ongoing Technical Maintenance, Operation and Support

7. Current Industry Partners
DMI/CSC/GDIT – Application Development & Sustainment (APLES IDIQ)
ACE/Dell/CGI/IT Coalition – Infrastructure Sustainment & Enhancement (CTS IDIQ)
USMax – Info Assurance / Configuration Mgmt
PVII – Building Maintenance
Zantech – Data Floor Operations & Facilities IT Support
Knightpoint – Application Support
FJC – Facility Security
16-Apr-17

8. OSC Services Software Development Systems Operations & Maintenance
Data Floor Operations
Application Support
Network Operations Support
Technical Consultation
Operational Watchstanding
Continuity of Operations Site
Data Center Consolidation

9. Enterprise Information
OSC Product Lines
Development, Maintenance, Operation and Support of IT Systems Supporting 11 Statutory Missions Areas
Utilize Capabilities of OSC Core Technologies as a Service to Enable Specific Product Delivery
Human Resources
Finance
Logistics
Operations
Vessel Tracking
Enterprise Information

10. Sustainment Operations
OSC Product Lines
Service Delivery Model based on Primary Service Areas:
Project Management
Business Analysis
Engineering
Sustainment Operations
Quality Control
Application Security

11. OSC Product Lines
System Life Cycle Management (SLCM) in accordance with USCG System Development Life Cycle (SDLC), includes:
Project Management
Business Analysis & Requirements
Architectural Design
Software Development
Software Upgrades and Maintenance
Data and Database Management
Application Administration

12. OSC Product Lines Management Focus
Project Portfolio Management
Improve Service Delivery along Product Lines
More Efficient and Effective IT Capabilities via Core Technologies
Integrated Master Schedule Capability
SDLC – Process Improvement
Continuous Improvement of Software Development Processes
Increased Capability Maturity
Service Delivery Enhancement
ITIL Based Service Delivery Models

13. OSC Product Lines Contract
Application Product Lines Enterprise Services (APLES) Contract
IDIQ Single Source
8(a) Competitive
Awarded April 2010
Total 60 Month Period
Expires Apr 2015
16-Apr-17

14. OSC Product Lines Contract
Application Product Lines Enterprise Services (APLES) Contract
8(a) competitive acquisition
Effective May 2010 (60 month PoP)
IDIQ single source award
Expires April 2015
16-Apr-17

15. OSC Core Technologies OSC Data Floor Data Floor
Main Bldg - 12,858 sq ft
Lab
Annex ,392 sq ft
Just a slide to give DHS a feel for the size and look and feel of the OSC

16. OSC Core Technologies 4 Core Technology Branches OSC Infrastructure
System Support Services/Infrastructure
Information Assurance
C&A, CM, DR
OSC Networks
WAN, LAN, System/Network Troubleshooting
Enterprise Infrastructure
CGOne WAN support, ESB
OSC Application Support Services

17. OSC Core Technologies
Development, Maintenance, Operation and Support of the IT Infrastructure / Services
Enterprise Focus to the IT Infrastructure and Support Services
Computing
Storage
Backups
Monitoring
Enterprise Service Bus
Capacity Management/Utilization
Managed Services
Cloud Computing
Systems Administration (COSS)
Information Assurance
Application Support
24x7 Data Center Watch

18. OSC Core Technologies Application Support ~7000 Tickets Monthly
>95% Customer Satisfaction
Information Assurance
Certification & Accreditation
DR Coordination
Configuration Management
Virus Scanning
Other Enterprise IT services:
WAN Support,
Enterprise Service Bus
16-Apr-17

19. OSC Core Technologies Enterprise Computing
Provisions Blade Servers And Virtual Servers In A Highly Available (HA) Environment
Enterprise Storage
Shared Storage Area Network (3PAR SAN) Environment Delivers Centralized, Highly Available Disk Storage Via A Fiber Channel SAN
System Monitoring
Automated Monitoring Of Servers, Applications, And Services
24x7 Monitoring ; Notify Appropriate Personnel To Drive Quality Of Service (QOS)
Centralized Operating System Administration
Enterprise Management Tool (BladeLogic)
One approach to Security/Patch management
Common OS image for consistent performance/Security
Rapid Vulnerability Assessment

20. OSC Core Technologies Enterprise infrastructure & application toolsets
Production SOA / ET
SharePoint
Source Code (TFS/Collabnet)
Rational ClearQuest
Application Test Tools (IBM Rational)
Host Based Security System (HBSS )
Rogue System Detection
Workstation Image Lab
Virus Scanning
Enterprise Service Bus
BMC Remedy Implementation (Service Catalog)
Instructions: Provide an overview of the contract and the products/services to be provided. Include Critical Success Factors.

21. Path Towards Cloud Computing
Blade Servers
Conventional Server
Cloud Computing
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2009
Conventional
Blades VM
600 approx
426 95
Blade Server/VM
COSS
Cloud Computing

22. Networking (Data Center LAN)
Network Engineering & Operations for large Data Center LAN
Scope
Designed/Deployed STIG
Network
Security Zone Engineering
Firewall Design & Admin
Server Load Balancing
DHCP/DNS/NTP/FTP
DR Network
Instructions: Provide an overview of the contract and the products/services to be provided. Include Critical Success Factors.

23. 24x7 Operational Watches
Data Center Support, AMVER, and NVMC 24x7 Watches – operating under a single umbrella support function.
Scope
Data Center Support
Data Center Operations
Application & Infrastructure
Monitoring
After Hours Application
Help Desk Support
National Vessel Movement Center
Supports Ship Arrival Notification System
Process Ship Arrivals, support
National Security Mission
AMVER
Global Voluntary SAR system
Monitor & Adjust tracks
Support SAR events
Instructions: Provide an overview of the contract and the products/services to be provided. Include Critical Success Factors.

24. OSC Core Technologies Vehicles
Core Technologies Services (CTS) Contract
8(a) competitive acquisition
Effective November 2010 (60 month PoP)
IDIQ Single Source Award
Expires October 2015
Application Support Services Task Order
Service Disabled Veteran-Owned Small Business Competition
Effective May 2013 (37 month PoP)
Expires March 2016
Information Assurance/Configuration Management Task Order
Competition under C4IT Service Center IDIQ contract
Effective April 2013 (38 month PoP)
Expires May 2016
16-Apr-17