1. BOH4M
Exam Review

2. Exam Format Part A: Multiple Choice & True and False
50 marks (40 m/c, 10 t/f)
Part B: Read and Respond (case)
30 marks
Part C: Short Answer
20 marks (choose 4 of 6 questions)
Total Marks: /100

3. Unit 1: Introduction to Management Theory
Managers and organization
Managerial skills
Managerial levels
Types of managers
Managerial roles

4. Unit 1 cont’d Managerial functions Profit and productivity
Management approaches: scientific/administrative/bureaucratic
Modern approaches to management
Theory X and Y

5. Unit 6: Ethics & Issues Facing Managers
Social responsibility
Ethical dilemmas
Organizational change
Helping employees cope with change

6. Unit 2: Planning Methods of dealing with problems/types of thinkers
The problem solving process
Types of managerial problems
Problem solving by consensus
Benefits of planning
Types of plans
How to make your plan work

7. Unit 2 (cont’d) Mission statements Strategic planning Porters 5 Forces
Types of strategic plans (growth strategies)(retrenchment strategies)
SWOT
PEST+C
BCG Matrix

8. Unit 3: Organizing Organizations Human resources and staffing issues
Organizational structures
Corporate Culture
Job design approaches
Alternative work settings

9. Unit 4: Leading Human personality Perception and attribution
Assertiveness and managing behaviours
POWER
Leadership styles
Vroom Jago leadership style
Emotional Intelligence

10. Unit 5: Controlling Communication Stress and conflict
Conflict management styles
Controlling
Types of controls
Incentives

11. How to Study Go through tests from this term Go over case studies
Refer to class notes and assignments/activities
If possible, study in groups!