1. Chapter 5 Print and Electronic Messages
Krizan Business Communication ©2005

2. How has the use of e-mail effected your life positively?
Chapter 5
How has the use of effected your life positively?
Chapter 5
Krizan Business Communication ©2005
Krizan Business Communication ©2005

3. Krizan Business Communication ©2005
Chapter 5
One positive example: Airline tickets can be purchased via the Internet.
Chapter 5
Krizan Business Communication ©2005
Krizan Business Communication ©2005

4. How has the use of e-mail effected your life negatively?
Chapter 5
How has the use of effected your life negatively?
Chapter 5
Krizan Business Communication ©2005
Krizan Business Communication ©2005

5. Krizan Business Communication ©2005
Chapter 5
One negative example: Using unsecured Web sites makes identity theft more likely.
Chapter 5
Krizan Business Communication ©2005
Krizan Business Communication ©2005

6. Compare and contrast e-mail and voice mail.
Chapter 5
Compare and contrast and voice mail.
Chapter 5
Krizan Business Communication ©2005
Krizan Business Communication ©2005

7. Both are electronic communication media.
Chapter 5
Both are electronic communication media.
Chapter 5
Krizan Business Communication ©2005
Krizan Business Communication ©2005

8. E-mail is used when a written confirmation is required.
Chapter 5
is used when a written confirmation is required.
Chapter 5
Krizan Business Communication ©2005
Krizan Business Communication ©2005

9. Voice mail is more personal with no written record.
Chapter 5
Voice mail is more personal with no written record.
Chapter 5
Krizan Business Communication ©2005
Krizan Business Communication ©2005

10. Krizan Business Communication ©2005
Chapter 5
Give examples of “deleted” being used as evidence in court cases.
Chapter 5
Krizan Business Communication ©2005
Krizan Business Communication ©2005

11. Krizan Business Communication ©2005
Chapter 5
Two examples are the
Iran-Contra Affair
Enron Accounting Scandal
Chapter 5
Krizan Business Communication ©2005
Krizan Business Communication ©2005

12. These messages still resided on servers after being “deleted.”
Chapter 5
These messages still resided on servers after being “deleted.”
Chapter 5
Krizan Business Communication ©2005
Krizan Business Communication ©2005

13. Compare and contrast an e-mail message with a formal letter.
Chapter 5
Compare and contrast an message with a formal letter.
Chapter 5
Krizan Business Communication ©2005
Krizan Business Communication ©2005

14. Krizan Business Communication ©2005
Chapter 5
Both are written messages, being less formal than a written letter.
Chapter 5
Krizan Business Communication ©2005
Krizan Business Communication ©2005

15. Krizan Business Communication ©2005
Chapter 5
Deals with one subject
Is digital
Can be delivered immediately
Allows real time responses
Chapter 5
Krizan Business Communication ©2005
Krizan Business Communication ©2005

16. Krizan Business Communication ©2005
Chapter 5
Written Letter
Takes longer to compose
May include several subjects
Can take a week for delivery— “Snail” mail
Chapter 5
Krizan Business Communication ©2005
Krizan Business Communication ©2005