1. Lecture 1
Managing
Dr. Igli Tafa
MBA Program – UNYT
Spring 2015

2. General Info Course title: Information Systems Credit Hours: 40
Instructor
Dr. Igli Tafa
Contact:
Course website
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3. Course outline
The course introduces aspects of management related to information systems.
It emphasizes the use of IT in managing and operating organizations, including business enterprises, public institutions, and social and charitable communities.
The goal is provide students with a solid background on how to make use of IT as strategic in today’s global economy to gain competitive advantage and to present issues related with management of information resources.

4. Course content Managing Information Systems in the Enterprise
Information Systems, Organizations, Management and Strategy
E-business and E-commerce
Ethical and Social Issues in Enterprise
IT Infrastructure and Platforms
Managing Data Resources
Telecommunications, Networks, and the Internet
The Wireless Revolution
Security and Control
Enterprise Applications and Business Process Integration
Managing Knowledge
Enhancing Decision Making
Redesigning the Organization with Information Systems
Understanding the Business Value of Systems and Managing Change
Managing International Information Systems

5. Organization of the course
Part 1: Information Systems, Organizations, Management, and Strategy
Why information systems are so important today for business and management
Evaluate the role of information systems in today’s competitive business environment
Identify the major management challenges to building and using information systems
Evaluate the role played by the major types of systems in a business and their relationship to each other
Describe the information systems supporting the major business functions: sales and marketing, manufacturing and production, finance and accounting, and human resources
Analyze the relationship between organizations, information systems, and business processes

6. Part 2: E-Commerce. Ethical and Social Issues in Enterprise
Organization of the course cont’d
Part 2: E-Commerce. Ethical and Social Issues in Enterprise
Analyze how Internet technology has changed value propositions and business models
Define electronic commerce and describe how it has changed consumer retailing and business-to-business transactions
Analyze the relationship among ethical, social, and political issues that are raised by information systems
Identify the main moral dimensions of an information society and specific principles for conduct that can be used to guide ethical decisions

7. Organization of the course
cont’d
Part 3: Managing Data Resources and IT functions in supporting of enterprise solution.
Describe basic file organization concepts and the problems of managing data resources in a traditional file environment
Describe how a database management system organizes information and compare the principal database models
Apply important database design principles
Identify the challenges posed by data resource management and management solutions in Network Infrastructure, Wireless.
Identification and steps in Security controls.

8. Organization of the course
cont’d
Part 4: Enterprise Applications and Business Process Integration. Managing Knowledge.
Assess how enterprise systems provide value for businesses and describe how they work
Assess how supply chain management systems provide value for businesses and describe how they work
Assess how customer relationship management systems provide value for businesses and describe how they work
Define and describe the types of systems used for enterprise-wide knowledge management and demonstrate how they provide value for organizations
Evaluate the business benefits of using intelligent techniques for knowledge management

9. Organization of the course
cont’d
Part 5: Decision Making.
Describe different types of decisions and the decision-making process
Evaluate the role of information systems in helping people working individually and in a group make decisions more efficiently
Demonstrate how executive support systems can help senior managers make better decisions
Assess how systems that support decision making can provide value for the firm
Identify the challenges posed by decision-support systems, group decision-support systems, and executive support systems and management solutions

10. Organization of the course
cont’d
Part 6: Redesigning the Organization with Information Systems. Understanding the Business Value of Systems and Managing Change
Demonstrate how building new systems produces organizational change
Explain how a company can develop information systems that fit its business plan
Identify and describe the core activities in the systems development process
Evaluate models for understanding the business value of information systems
Assess the change management requirements for building successful systems and Select appropriate strategies to manage the system implementation process

11. Books Required Recommended for further reading
Management Information Systems, Author: Kenneth C. Laudon, Jane P. Laudon. Prentice Hall; 12-th edition
Recommended for further reading
Information Systems Management in Practice, Eighth Edition ISBN: Author: Barbara C. McNurlin, Ralph H. Sprague, Tung Bui. Prentice Hall; 8 edition (September 15, 2008)
MIS Essentials, Second Edition. ISBN: : David M. Kroenke.

12. Grading Breakdown Coursework = 45% Final Exam = 40%
Participation = 15 %
Total = 100%
For final exam
A set of topics and orientating questions will be provided to you in advance to prepare for the final exam.

13. Grading Policy Herzing University Grade Percentage Quality Points A
4.00 A-
3.67 B+
3.33 B
3.00 B-
2.67 C+
2.33 C
2.00 F
Anything below

14. Management Information Systems
Lecture 1 Managing
OBJECTIVES
Explain why information systems are so important today for business and management
Evaluate the role of information systems in today’s competitive business environment
Assess the impact of the Internet and Internet technology on business and government

15. The Interdependence between Organizations and Information Systems
Management Information Systems
Lecture 1 Managing
WHY INFORMATION SYSTEMS?
The Interdependence between Organizations and
Information Systems
Figure 1-2

16. Management Information Systems WHY INFORMATION SYSTEMS?
Lecture 1 Managing
WHY INFORMATION SYSTEMS?
IT is one of the most important tools managers have to increase productivity and efficiency of businesses.
Productivity:

17. Management Information Systems WHY INFORMATION SYSTEMS?
Lecture 1 Managing
WHY INFORMATION SYSTEMS?
Strategic Opportunity and Advantage:
Create competitive advantage: IT makes it possible to develop competitive advantages.
New Business Models: Dell Computer has built its competitive advantage on an IT enabled build-to-order business model that other firms have not been able to imitate.

18. Management Information Systems WHY INFORMATION SYSTEMS?
Lecture 1 Managing
WHY INFORMATION SYSTEMS?
Strategic Opportunity and Advantage:
Create new services: eBay has developed the largest auction trading platform for millions of individuals and businesses. Competitors have not been able to imitate its success.
Differentiate yourself from your competitors: Amazon has become the largest book retailer in the United States on the strength of its huge online inventory and recommender system. It has no rivals in size and scope.

19. Management Information Systems WHY INFORMATION SYSTEMS?
Lecture 1 Managing
WHY INFORMATION SYSTEMS?
How Much Does IT Matter?
Competitive advantage derives not from the technology, but on how businesses use the technology.
Innovations in business processes, management and organization are not easily copied from one firm to another.

20. Management Information Systems WHY INFORMATION SYSTEMS?
Lecture 1 Managing
WHY INFORMATION SYSTEMS?
Why IT Now?
Growing impact of IT in business firms can be
assessed from the following five factors:
Internet growth and technology convergence
Transformation of the business enterprise
Growth of a globally connected economy

21. Management Information Systems WHY INFORMATION SYSTEMS?
Lecture 1 Managing
WHY INFORMATION SYSTEMS?
The Internet and Technology Convergence:
Growth in e-business, e-commerce, and e-government
Internet is bringing about rapid changes in markets and market structure: financial services and banking.
The Internet is making many traditional business models obsolete: music store and video store.

22. Management Information Systems WHY INFORMATION SYSTEMS?
Lecture 1 Managing
WHY INFORMATION SYSTEMS?
Decentralization – Business Continuity Plan & Disaster Recovery Plan
Flexibility – Low transaction and coordination cost
Transformation of the Business Enterprise:

23. Management Information Systems WHY INFORMATION SYSTEMS?
Lecture 1 Managing
WHY INFORMATION SYSTEMS?
Emergence of the Digital Firm:
Core business processes accomplished using digital networks
Digitally enabled relationships with customers, suppliers, and employees
Agile sensing and responding to environmental changes

24. Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS
Lecture 1 Managing
PERSPECTIVES ON INFORMATION SYSTEMS
What Is an Information System?
Technology perspective: A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization

25. Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS
Lecture 1 Managing
PERSPECTIVES ON INFORMATION SYSTEMS
What is an Information System? (Continued)
Data: Streams of raw facts representing events such as business transactions etc.
Information: Clusters of facts meaningful and useful to human beings in the processes such as making decisions

26. Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS
Lecture 1 Managing
PERSPECTIVES ON INFORMATION SYSTEMS
Computer-Based Information System (CBIS)
Rely on computer hardware and software
Processing and disseminating information
Collecting, storing, and using information

27. Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS
Lecture 1 Managing
PERSPECTIVES ON INFORMATION SYSTEMS
A Business Perspective on Information Systems
Information systems are more than just technology.
Businesses invest in IS in order to create value and increase profitability.
Information systems are an organizational and management solution to business challenges that arise from the business environment.

28. The Business Information Value Chain
Management Information Systems
Lecture 1 Managing
PERSPECTIVES ON INFORMATION SYSTEMS
The Business Information Value Chain
Figure 1-7

29. Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS
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PERSPECTIVES ON INFORMATION SYSTEMS
Information Systems Are More than Computers
Figure 1-8

30. Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS
Lecture 1 Managing
PERSPECTIVES ON INFORMATION SYSTEMS
Major Business Functions Rely on Information Systems
Sales and marketing
Manufacturing
Finance
Accounting
Human resources

31. Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS
Lecture 1 Managing
PERSPECTIVES ON INFORMATION SYSTEMS
The Organizational Dimension of Information Systems
People
Structure
Business processes
Culture
Politics

32. Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS
Lecture 1 Managing
PERSPECTIVES ON INFORMATION SYSTEMS
The Management Dimension of Information Systems
Managers are:
Sense makers
Decision makers
Planners
Innovators of new processes
Leaders: set agendas

33. The Management Dimension of Information Systems (Continued)
Management Information Systems
Lecture 1 Managing
PERSPECTIVES ON INFORMATION SYSTEMS
The Management Dimension of Information Systems
(Continued)
Managers who can understand the role of information systems in creating business value are the key ingredient to success with systems, and cannot easily be replicated by competitors.

34. Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS
Lecture 1 Managing
PERSPECTIVES ON INFORMATION SYSTEMS
The Technology Dimension of Information Systems
Information technology is one of the tools managers use to cope with change:
Hardware: Physical equipment
Software: Detailed preprogrammed instructions
Storage: Physical media for storing data and the software

35. The Technology Dimension of Information Systems (Continued)
Management Information Systems
Lecture 1 Managing
PERSPECTIVES ON INFORMATION SYSTEMS
The Technology Dimension of Information Systems (Continued)
Communications technology: Transfers data from one physical location to another
Networks: Links computers to share data or resources
Managers need to know enough about information technology to make intelligent decisions about how to use it for creating business value.

36. Management Information Systems PERSPECTIVES ON INFORMATION SYSTEMS
Lecture 1 Managing
PERSPECTIVES ON INFORMATION SYSTEMS
Complementary Assets and Organizational Capital
Complementary assets:
New business processes
Management behavior
Organizational culture
Training